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Blue Screen Again
John_E
Posts: 3
Registered: ‎06-12-2010
Location: Southern NJ
0

T400 motherboard replacement

I am a newly trained warranty service tech. I have done a warranty motherboard replacement on a T400 (no problems) but I cannot find the "Hardware maintenance diskette" that is in the training video. I cannot update the serial number on replacement MB. I cannot find "HMD" on the SPM site and I have looked.

Thanks

gan
Posts: 906
Topics: 4
Kudos: 111
Solutions: 108
Registered: ‎11-26-2008
Location: Norway
0

Re: T400 motherboard replacement

lead_org
Posts: 20,905
Topics: 128
Kudos: 1,254
Solutions: 1,343
Registered: ‎12-19-2008
Location: Australia, Melbourne
0

Re: T400 motherboard replacement

as mentioned only Lenovo authorised repair technician and depot has the disk to update the serial number on the machine. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Blue Screen Again
John_E
Posts: 3
Registered: ‎06-12-2010
Location: Southern NJ
0

Re: T400 motherboard replacement

I am a Lenovo authorized repair technician and the Lenovo authorized service manager for my company. We are a self warranty shop. We have about 500 laptops from R51 on up. My boss who used to be the service manager was let go suddenly. I inherited the position. The Lenovo rep. set me up on the SPM site and I completed the training. So I am authorized to have the software to update the serial number but I cannot find it on the Lenovo SSG or the Lenovo Warranty eClaim site.

On one of the other non-lenovo boards it was mentioned by another lenovo authorized tech that he also could not find the HMD and thinks it was removed from the Lenovo SSG (Service Support) site. I am just trying to find out if  it is still available.

 

Thank You

andyP
Posts: 9,295
Topics: 161
Kudos: 713
Solutions: 635
Registered: ‎11-27-2007
Location: Bonnie Scotland
0

Re: T400 motherboard replacement

John_E, welcome to the forum,

 

your question needs to be channeled through your Lenovo representative. It would be illegal for someone to post a link to any source, legal or not, to download what you are looking for.

 

Regards

Andy  

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