03-21-2012 07:46 AM
I've had a T400s for just a 2 bit over 2 years now and was always happy with it. I used it mostly with my docking station and have never travelled with it. Now out of the blue one day half the screen was black with a few pixel problems right in the middle with a clear vertical line down the screen. I was perplexed because I was sure no damage whatsoever happened to the notebook.
I googled and it seems to be a common problem:
A link among others:
"We have about 1200 T400s systems deployed and there has been a higher than normal failure rate with them compared to X301 and T61 systems. Our issues are LCD failure with a vertical line down the screen (very common), Speaker/Audio issues, and DoA systems."
The problem seems to be known:
But since the notebook is outside of warranty but it's obviously a manufacturing problem on a (very) expensive notebook, how could I approach Lenovo service center to repair it for me? I have shelled out well over 2'500 Euro for the latest model back then and am a bit disappointed to be honest..
Thanks for any advice on how to approach this!
04-03-2012 02:19 PM
Well remember this is NOT IBM!!
Its a Chinese company now. You're out of warranty. If you purchase through dealer they maybe able to help you. Otherwise call you local customer relation at Lenovo and voice your concerns etc
04-03-2012 07:39 PM
04-07-2012 01:01 AM
As vertical line appears on the LCD screen, To diagnose, I would suggest you to please update the Graphics driver and also update the Bios of your system from the below mentioned web link.
After this, please restart the system and check if the issue resolved.
If the vertical line still appears please contact the lenovo service centre and there the available representative will assist you .
04-07-2012 07:05 AM
@tripplec, i don't understand how a Chinese company affects the outcome of the OP's problem? Would IBM do it differently?
Yes, I spent 3 years at a Toronto Bank who bought say 500 systems or so plus notebooks. ThinkPad's and Think Center product. I supported did the warranty work while there. When the warranty was up it was up!! Even if a lowly optical mouse fail and a number of them did. Too bad nor replacement.
I've delt with IBM, Compaq and HP. There customer relations is entirely at at different level and would and did on may occasions provide one time post warranty repair even for catestophic issues well after warranty was over. This is a case by case basis. You could reach them and talk to them (locally) and not haveway around the world having no sense of what significance your case it.
There is a difference as was the turn around time 48hrs max and not weeks.
04-07-2012 07:17 PM
04-08-2012 06:27 AM
I guess during those times a thinkpad cost a lot more too. But Lenovo does provide once off authorisation for repairs even after warranty is out. There are many cases for this, all you need to do is to have a look through the forum posts.
Well the problem I have seen is getting transfered to a customer relations manager or someone higher up. Speaking to a foreign support person will get you knowhere. Calling until you at least get to talk to some you can make you case to is the first step.
As for examples of this. I've not been on the forum long enough to have seen it and LEAD_ORG wrote may be correct. Good luck.
06-06-2012 01:13 PM
I had this issue a few months ago in a t400s and fixed it by gently twisting the top of the screen frame until it went away. The issue has not (yet) returned.
Not the most elegant solution but it was quick/easy/cheap and the screen works great now.