T410 docking station issue - VGA external monitor flashes. [ Edited ]

[srunni]

You mean 75Y5797?

Yeah, they won't send that out to an individual owner. I just want to get the spacers. Is there no FRU for it? Maybe I'll just ry calling back until I get a more cooperative support person.

I'm currently using the index card method, but it's not perfect either.

[tron121]

They asked me to send in the laptop for cleaning.  Figured this was a waste of time, but did it anyhow.  Laptop came back, same issue (of course).   Can't get the stablizer, docks are out of waranty.  Reaaaaaly lame Lenovo.....this is clearly a design issue with the dock.     Anyhow I "fixed" it with bit of double sided velcro to space the left rear of the docking station.

Sad to see a big company that is so disfunctional in dealing with an obvious issue.  Skyscraper A come in this is Skyscraper B, hello, hows the weather over there.

[Kicker774]

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tron121 wrote:

Can't get the stablizer, docks are out of waranty.  Reaaaaaly lame Lenovo.....this is clearly a design issue with the dock.     

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So Lenovo is quabling over a set of 2 cent plastic pieces and shipping?

This is the absolute least they can do to attempt to please a customer.

Even with the stabilizer clips I may have to copy your velcro idea.

[tron121]

Yeah the velcro thing is pretty lame.  I used it because its the right thickness and it sticks on the dock.  I leave the peal off sheet on the side that faces the laptop so it does not stick to it.   Pretty ghetto but it works, and i only have 2 T410s with the issue not 100s so it works ok for me.

[rlordme]

Where do you place the velcro on the dock?

[rlordme]

I can't see the picture.  It wouldn't come up.  Can I get it sent to me?

[tron121]

http://screencast.com/t/fZomB1l6GjF

[rlordme]

Thanks, now I will try it.  I am speaking to our Lenovo Rep to see if I can get some kits.  I am crossing my fingers.