T410i Creating Recovery Media Error code rc=31

[ashanka]

Hi,

A few months back my thinkpad started to overheat and turn off abruptly and then recently it started crashing without any reasons and sometimes won't start immediately, have to wait for some hours to start it again.

So I want to reinstall the factory setting and I'm trying to create a recovery CD for T410i series. I'm using Windows 7

The steps are ok till the boot media is completed and then after that it asks to insert a new CD to create media recovery.

After inserting new CD it gives error message "An unexpected error has occurred (rc=31)".

I've tried again and again with other cd's, starting from scratch creating a boot media and then go to the next step, same error, tried to continue by changing cd's but it doesn't work.

What should I do? How to fix and create the full recovery cd's?

Thanks,

[cche0691]

Hi ashana,

  You might try pressing "ThinkVantage" button before Windows appear for product recovery. If still no luck, please contact local lenovo support for further assistance

International Warranty Services (IWS)

http://support.lenovo.com/en_US/product-service/iws.page?

Fred

[ashanka]

Hi Fred,

Thanks, but now my laptop is in much worse condition, it just won't start and go into recovery mode everytime I start it, and then give the same 2 error messages as before.

Seems I'll have to contact customer support, luckily it's till under warranty.

I'm not sure if the support will help me get the recovery working, is it still possible to get my data back or have I lost it completely?

Thanks,

[cche0691]

Hi ashana,

You might try HDD test in BIOS to see whether your HDD has problem or not. If your HDD is fine, then there's a big chance that you might get your data back. Good luck!

Fred

[Mornsgrans]

Please read this: http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-70829 to undestand the funcionality

and read this:

http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-71742

Most issues with creating recovery-media are caused by assigning annother drive-letter to the recovery-partition.