06-02-2012 03:33 PM
A few months back my thinkpad started to overheat and turn off abruptly and then recently it started crashing without any reasons and sometimes won't start immediately, have to wait for some hours to start it again.
So I want to reinstall the factory setting and I'm trying to create a recovery CD for T410i series. I'm using Windows 7
The steps are ok till the boot media is completed and then after that it asks to insert a new CD to create media recovery.
After inserting new CD it gives error message "An unexpected error has occurred (rc=31)".
I've tried again and again with other cd's, starting from scratch creating a boot media and then go to the next step, same error, tried to continue by changing cd's but it doesn't work.
What should I do? How to fix and create the full recovery cd's?
06-05-2012 02:37 AM
You might try pressing "ThinkVantage" button before Windows appear for product recovery. If still no luck, please contact local lenovo support for further assistance
International Warranty Services (IWS)
06-05-2012 07:01 AM
Thanks, but now my laptop is in much worse condition, it just won't start and go into recovery mode everytime I start it, and then give the same 2 error messages as before.
Seems I'll have to contact customer support, luckily it's till under warranty.
I'm not sure if the support will help me get the recovery working, is it still possible to get my data back or have I lost it completely?
06-06-2012 04:10 AM
06-07-2012 05:59 AM
Please read this: http://support.lenovo.com/en_US/detail.page?Legacy
and read this:
Most issues with creating recovery-media are caused by assigning annother drive-letter to the recovery-partition.