T420s parts delay...anyone else seeing this

[djcam]

We have a 1 month old t420s that had the mainboard die (wil not power on, power button just slow flashes)  We where just told that Dec. 24th would be the earlest the parts depo would have the mainboard!!  Anyone else seeing this type of delay?  This is a laptop on a Next Day on site enterprise contract.  Having a user down for that long is nuts.

[Serge1410]

hey djcam,

welcome to the forums and apologies for the inconvenience caused by this.

could you pm to me the following

Name:
Country:
Mobile:
Email:
MTM [machine type model]:

(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)

Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)

Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)

Location of unit : Home / Repair Center (delete where appropriate)

Description of issue :


Troubleshooting Taken : (if any)