When I go to the fingerprint enrollment it tells me to type my windows password. I type it in and am unable to press the submit button for a few minutes. When it finally lets me press it the program freezes and says it is not responding. After another couple minutes the program unfreezes but does not let me move onto the next step and the password I had previously typed in is no longer there. If I try to retype it in the box the same thing continues to happen and I am unable to enroll my fingerprint. Any ideas?