10-30-2010 03:02 PM
I am in the process of acquiring a T510 online and were very surprised for not finding this 3 year basic depot warranty. This is the same kind of warranty I got for all my two previous Thinkpads (a T42 and T61p) and I used to see it there until one or two weeks ago.
Has Lenovo stopped offering this 3 year basic warranty? In the Warranty and Protection Services > Warranty Services 3 Years, I can only find these options:
-- 3 Yr Battery
-- 3 Yr Priority Support Onsite
-- 3 Yr Onsite + 3 Yr Thinkpad Protection
I would be interested in purchasing a 3 year Basic Depot Warranty if it is still available. Does anyone know something about this matter? I am otherwise ready to make my order.
Thanks for any help.
10-31-2010 07:00 AM
Could anyone, from Lenovo or not, let me know for sure whether or not the 3-year Basic Depot warranty is still available? I need to put an order today or tomorrow...
Thanks for any help with this question.
10-31-2010 07:04 AM
10-31-2010 07:07 AM - edited 10-31-2010 07:09 AM
Just call sales and ask. Sometimes they have options that don't show on the site: 1-877-958-4465
They also often have additional e-coupon discounts that aren't listed. Saved me about $400 whe I bought my T400.
I agree, the 3-year depot warranty is an excellent value that I always go for.
10-31-2010 08:39 AM
ColonelONeill and Zoltanthegypsy,
Thank you very much for you promt response to my appeal...
It was important to learn that I am not misreading or missing any piece of information. It was also nice to learn that by calling, I may even be lucky enough to possibly be rewarded with an ecoupon...
I did call, but they are not on a 24-7 schedulle. I'll try again tomorrow morning, before putting my order.
10-31-2010 09:59 AM
10-31-2010 10:42 AM
Make sure you know which components you want when you're calling; it's sometimes hard to articulate things over the phone.
I usually fully spec a machine on the web, then call and email the configuration to the sales rep.
10-31-2010 12:52 PM
i have the basic 3 year depot warranty, and i currently have an issue with my T410's webcam and usb composite device. of the stories i've heard. it's a nightware dealing with lenovo and with the work they perform.
what should i do? just leave the unit "as-is" and just realize that lenovo and thinkpad isn't what it used to be. or gamble and the depot service and hope that they can resolve my software/hardware issues.
i'm just dreading mangled screws, a scratched case and having the unit sent back to me saying, "no problems found, unit passed all tests".
10-31-2010 12:57 PM - edited 10-31-2010 12:57 PM
I've had zero issues with Lenovo service. I've used depot repair twice. Both times DHL showed up with a box the next day, waited while I put the machine in the box, IBM Atlanta (Lenovo these days?) fixed it the next day, I had it the day after that.
IdeaPad warranty service scares me, ThinkPad service not so much.
10-31-2010 01:13 PM - edited 10-31-2010 01:13 PM
if you don't mind me asking what was the issue with your unit? did you take out the hard drive when you sent it in? the reason why i am asking is regarding any sensitive data that might be on the drive. i don't know if the issues with my webcam and usb composite device is hardware related or software.