12-02-2011 07:25 AM
I am just wondering if anyone else out there is having this issue. We recently purchased 40+ Lenovo T520's and MiniDock Series 3 Docking Stations. The applicable Models are:
T50 - 4240-49U
Mini Dock - 433810U
The laptops work great and typically boot without an issue but I have had 5 laptops that I am aware of where they do not want to turn on some mornings. The employees that have this happen are employees who typically do not take their laptop home so they never take it off the dock. They come in use the computer and at the end of the day shut it down and never take it off the dock.
But as I stated some mornings they come in and the green computer light next to the power button on the dock will be lit up as usual and they press the power button on the dock and the laptop will not turn on. The lights on the laptop do not blink or anything.
At this point you can keep the laptop on the dock or take the laptop off the dock and try using the power button on the laptop and it still will not turn on. The only solution is to either take the battery off the laptop and put it back on. Or press and hold the power button (on either the dock or the laptop) for 10 seconds and release. Then press the power button again and the laptop will boot.
I contacted tech support and they suggested upgrading the BIOS to 1.34 because we were running 1.29. We have since upgraded the bios and the issue is still occuring. So I contacted tech support and they want to take the next step of sending the laptop in for service to check the docking connector on the laptop.
At this point I don't feel sending it in will help because I don't believe we could have bad connectors since these machines have only been in use for about 3 weeks. They have only been taken on and off the dock maybe twice and the issue does not happen every day.
The only thing special about our bios setup is the following:
We have Intel AMT turned on
BIOS is password protected
Hard drives have a boot password enabled
We have optimus detection turned on (So AMT will function with Dual Monitors)
All the docks are setup the same way. The user keeps their laptop screen closed. They have dual Acer 20" LCD monitors. One monitor is plugged in the blue VGA connector and the second monitor is plugged in to the white DVI connector #2.
Anybody else having this happen to them or have any other suggestions??