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Mark_Lenovo
Posts: 8,016
Registered: ‎11-19-2007
Location: RTP, North Carolina
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ThinkPad T series shipping thread - 2012 edition

[ Edited ]

All,

 

With the new year, we start a fresh discussion for members to share their order and fulfillment experiences.

 

We are retiring the 2011 thread here and if you were involved in an active discussion there, please continue it in this one...

 

Here are some common points of frequent discussion:

 

  • How to get a system fast: Buy an in-stock standard configuration from Lenovo or a Lenovo Partner in your area. Customized systems take longer.
  • Avoid Credit Holds - ensure that BOTH your bill to and ship to addresses are listed with your CC bank before ordering
  • Lenovo will not bill your card until order ships - an authorization charge hold to check for available balance may show up when order is first placed.
  • Estimated ship dates are based on default lead time and can vary from what was displayed on website.
  • In the US and Canada, Lenovo utilizes UPS for new product shipments
  • Orders may ship before the Estimated Ship Date
  • Orders may enter through Alaska and pass through Louisville, KY before traveling on to final address
  • Cancellation requests may take up to 2 days to process
  • Requests to change configuration or other aspects of the order may require the order to be rebooked.
  • Lenovo does not accept payment via international credit cards, except AMEX.

We hope you enjoy your new ThinkPad system when it arrives!

____________________________________________

ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
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elinoir
Posts: 18
Registered: ‎01-16-2012
Location: Leiden, NL + Stroud, UK
0

Re: ThinkPad T series shipping thread - 2012 edition

 

Well, after a confusing start, my thinkpad has been delivered in just over a week, quite impressive... and it is certainly more widely travelled than I am.

 

Gloucester, United Kingdom18/01/201211:24Delivered
 18/01/20127:45Out for Delivery
 18/01/20127:30Arrival Scan
Castle Donnington, United Kingdom18/01/20125:42Departure Scan
 18/01/20122:13Import Scan
Castle Donnington, United Kingdom17/01/20122:58Arrival Scan
Koeln, Germany17/01/20122:40Departure Scan
Koeln, Germany15/01/201216:43Arrival Scan
Almaty, Kazakhstan15/01/201215:04Departure Scan
 15/01/201213:11Arrival Scan
Incheon, Korea, Republic of15/01/20129:51Departure Scan
 15/01/20127:44Arrival Scan
Shanghai, China15/01/20125:01Departure Scan
Castle Donnington, United Kingdom14/01/20129:39Package data processed by brokerage Waiting for clearance / Released by clearing agency Now in-transit for delivery
 14/01/20129:09Package data processed by brokerage Waiting for clearance
Shanghai, China13/01/201219:16Hub Scan
China12/01/20121:39Order Processed: Ready for UPS


I have yet to get the package in my hands, not until this weekend hopefully, but so far all quite satisfactory :smileywink:

 

Whilst I understand that the Package data references are about clearing customs in advance, I wonder whether the notice should be re-worded to make that clearer, or an informative on the tracking page. It took me a while to figure it out, and judging from the various discussions on forums elsewhere about UPS from China to Europe it might save UPS a lot of confused phone calls / emails!

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sean-prosper
Posts: 4
Registered: ‎11-29-2011
Location: Toronto
0

Re: ThinkPad T series shipping thread - 2012 edition

Hello, I ordered my T420s on Dec 26, 2011, and the first estimated ship date was Jan 10, 2012. The date has been postoned three times, now that shows Feb 1, 2012. What is happening to my order? It really makes me disappointed. 

 

p.s the specs are

i7 2640M, 4GB, NVS4200M, 320GB 5400rpm, 720P webcam, no fingerprint reader, no bluetooth.

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CarlWinslow
Posts: 8
Registered: ‎01-16-2012
Location: United Kingdom
0

Re: ThinkPad T series shipping thread - 2012 edition

I ordered a T420 on 13/01/2012 to the UK.

Just got an email saying "unfortunately the "ThinkPad T420 - 3
Yr Depot Topseller Warranty" product that you ordered is currently out of stock. The estimated shipping date for your order is the 03/02/12."

I really hope they mean the 3rd of Feb, rather than the US date format!!.......
802.11n
icantux
Posts: 265
Registered: ‎02-04-2008
Location: Canada
0

Re: ThinkPad T series shipping thread - 2012 edition

[ Edited ]

sean-prosper wrote:

Hello, I ordered my T420s on Dec 26, 2011, and the first estimated ship date was Jan 10, 2012. The date has been postoned three times, now that shows Feb 1, 2012. What is happening to my order? It really makes me disappointed. 

 

p.s the specs are

i7 2640M, 4GB, NVS4200M, 320GB 5400rpm, 720P webcam, no fingerprint reader, no bluetooth.



Keep in mind the Chinese New Year celebrations begin Jan23 lasting a week, so that entire week is a washout. As of a few days ago, the Lenovo site indicates 15 or 16 business days delay (not calendar days) for expected shipment dates on new builds as opposed to 7 business days. This combined with parts availability (all HDDs indicated 15 business day delay minimum at beginning of January) would probably account for the overall delay you're experiencing...

 

... just throwing it out there.

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Lonney
Posts: 3
Registered: ‎01-21-2012
Location: New Zealand
0

Re: ThinkPad T series shipping thread - 2012 edition

[ Edited ]

I placed an order for a T520 (bumped the screen to 1600x900 and got the 9cell battery), so it'll be interesting to see how long it takes to arrive in NZ. This is my first laptop upgrade since 2006, so I'll be watching the progress like a hawk - it'll replace rather well used Toshiba Satellite that has seen better days :smileyhappy:

 

  • 23 Jan - Order placed.
  • 24 Jan - Order has gone to processing with a est ship date of 9th Feb, so just over two weeks from placing the order.
  • 28 Jan - Lenovo USB 2.0 Portable 500GB Hard Drive has shipped. $1 add-on, made sense to get it.
  • 30 Jan - T520 has shipped. 7 business days before the estimated date.
  • 01 Feb - Lenovo USB Hard Drive arrived.
  • 01 Feb - T520 has cleared customs in Auckland NZ, waiting on DHL to deliver it.
  • 07 Feb - T520 delivered. Seems it got held up with DHL and didn't make it out for a Friday delivery, Monday was also a public holiday here.

 

I found by going to DHL's freight tracking page:

http://www.dhl.com/en/logistics/customer_resource_area/freight_tracking_and_applications.html

Clicking on Air Freight and entering the HAWB number noted on the tracking info page Lenovo order status links to, I got much more detailed information about the tracking.

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BoltVanderhuge
Posts: 9
Registered: ‎12-13-2010
Location: NB, Canada
0

Re: ThinkPad T series shipping thread - 2012 edition

[ Edited ]

sean-prosper wrote:

Hello, I ordered my T420s on Dec 26, 2011, and the first estimated ship date was Jan 10, 2012. The date has been postoned three times, now that shows Feb 1, 2012. What is happening to my order? It really makes me disappointed. 

 

p.s the specs are

i7 2640M, 4GB, NVS4200M, 320GB 5400rpm, 720P webcam, no fingerprint reader, no bluetooth.


Sounds like you and I are in the same boat.

I ordered my T420 on Dec 28 2011, my ship date has changed 3 times as well.

 

Currently I'm showing January 30 on the status page, however Lenovo reps have been telling my wildly different ship dates - from the standard "It will ship this week (both times I called  - two seperate weeks)" to "It will ship the week of February 10th (web chat)"

 

It really is disheartening to be such a diehard proponent of the ThinkPad brand and to feel like nobody can really tell you anything about what's going on with your order other than "wait and see". If I could get a solid answer out of somebody - HDD isn't in stock, warehouse is backlogged, we're out of RAM modules - ANYTHING - it would make me feel a little better.

 

I've orderered 2 other ThinkPads in the past year (T410 & E420) from Lenovo and had fast turnaround and zero problems with those orders. I guess my number was up.

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sean-prosper
Posts: 4
Registered: ‎11-29-2011
Location: Toronto
0

Re: ThinkPad T series shipping thread - 2012 edition

[ Edited ]

BoltVanderhuge wrote:

sean-prosper wrote:

Hello, I ordered my T420s on Dec 26, 2011, and the first estimated ship date was Jan 10, 2012. The date has been postoned three times, now that shows Feb 1, 2012. What is happening to my order? It really makes me disappointed. 

 

p.s the specs are

i7 2640M, 4GB, NVS4200M, 320GB 5400rpm, 720P webcam, no fingerprint reader, no bluetooth.


Sounds like you and I are in the same boat.

I ordered my T420 on Dec 28 2011, my ship date has changed 3 times as well.

 

Currently I'm showing January 30 on the status page, however Lenovo reps have been telling my wildly different ship dates - from the standard "It will ship this week (both times I called  - two seperate weeks)" to "It will ship the week of February 10th (web chat)"

 

It really is disheartening to be such a diehard proponent of the ThinkPad brand and to feel like nobody can really tell you anything about what's going on with your order other than "wait and see". If I could get a solid answer out of somebody - HDD isn't in stock, warehouse is backlogged, we're out of RAM modules - ANYTHING - it would make me feel a little better.

 

I've orderered 2 other ThinkPads in the past year (T410 & E420) from Lenovo and had fast turnaround and zero problems with those orders. I guess my number was up.



Hey, my machine was shipped out on the 21st finally. But now it seems that the package is experiencing some unknown issues, the tracking log hasn't been updated for two days. I hope it will arrive by this Friday since Lenovo uses expedited service. And I hope Lenovo will finish building your T420 and ship it out soon. :smileyhappy:

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BoltVanderhuge
Posts: 9
Registered: ‎12-13-2010
Location: NB, Canada
0

Re: ThinkPad T series shipping thread - 2012 edition

Fingers crossed! haha

 

UPS is weird with updating tracking info sometimes. Last time I ordered, the package didn't update until it was actually out for delivery. I'm sure it'll show up at your door when you least expect it :smileyhappy:

 

 

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CarlWinslow
Posts: 8
Registered: ‎01-16-2012
Location: United Kingdom
0

Re: ThinkPad T series shipping thread - 2012 edition

Well the T420 was delivered much sooner than expected - I ordered on 13th Jan to the UK:
Location Date Local Time Activity
Croydon, United Kingdom01/24/20124:14 P.M.Delivered
 01/24/20126:51 A.M.Out For Delivery
 01/24/20126:18 A.M.Arrival Scan
Stansted, United Kingdom01/24/20125:05 A.M.Departure Scan
 01/24/20124:42 A.M.Import Scan
 01/24/20123:38 A.M.Arrival Scan
Koeln, Germany01/24/20123:26 A.M.Departure Scan
Stansted, United Kingdom01/23/201212:48 P.M.Released by Clearing Agency. Now in-transit for delivery.
Dubai, United Arab Emirates01/22/20122:25 P.M.Departure Scan
 01/22/201210:52 A.M.Arrival Scan
Chek Lap Kok, Hong Kong01/22/20126:25 A.M.Departure Scan
Chek Lap Kok, Hong Kong01/21/201212:23 A.M.Export Scan
 01/21/201212:23 A.M.Origin Scan
Hong Kong01/20/20126:10 A.M.

Order Processed: Ready for UPS

 

Am a happy customer