This is my first Lenovo and I really wish I had read about the shipping delays sooner. All reports indicate that it is a great laptop and I ordered one for my son with an i7 processor and 180 ssd. Not only did the website indicate there was an approximate ship date of 8/19, but the order status link confirmed 8/20 after the order was placed. Each day, the ship date has changed on the order status with theship date now 8/22 (today and no update to show it shipped) and delivery date now estimating arrival the day he is to leave for school.
When I called Lenovo, I got a polite "it won't ship today, but I can check into it and get back to you tomorrow by the end of business". Sadly, getting back to me then will do little good. If it hasn't shipped by then, it won't be ready for school and other arrangements will have to be made. I found this was par for the course after discovering the comments in this community. Had I known sooner, Lenovo would not have been my pick.
I find it hard to understand that Lenovo does not know of its production delays and cannot provide information upon receipt of a call beyond checking the order status that is available online. More importantly, I cannot understand that it does not have information regarding its production delays so as to provide ACCURATE information of the ship date WHEN the computer is configured /ordered online. If there is a parts issue, they know the parts requested when the order is placed by the customer. I think misleading customers, when time frames are crucial, secures that the order is placed but does little for customer satisfaction and future customer loyalty. My son preferred sticking with a PC and it looked as if Lenovo was best in its class, but he may wind up with a MAC where we can walk into apple and pretty much leave with what we've configured the Lenovo. "Disappointing first encounter " is an understatement
