06-14-2012 06:28 PM - edited 06-14-2012 06:29 PM
I ordered a T420S laptop a month ago and received it in around two weeks. When I turned it on, I found that they have sent me the wrong graphics card. My specifications were:
NVIDIA Quadro NVS4200M Optimus technology (1GB)
Which is the enhanced graphics option but I received a Intel(R) HD Graphics 3000.
When I asked for a replacement, they sent me one after more than an hour of calling and waiting and I have just received the new one today. But once again, it is the Intel(R) HD Graphics 3000 and not the NVIDIA Quadro.
Here is the screenshot I took of the new laptop I received today:
What should I do? Call again and ask for a second replacement? (They might send the wrong one once again)
Or just return it and find a new laptop to buy?
Solved! Go to Solution.
06-15-2012 01:56 AM
Just insist, saying this is the second time you get the wrong GPU.
You paid for a Nvidia Quadro, so you're totally in your rights to claim to get the right version of your T420s (this is obvious !).
06-15-2012 02:58 AM
Click on the start button and write: Device Manager. Start the Device Manager application.
In here you can see all the devices in you system. Try unfold the "Display adapters" and see if NVIDIA NVS is represented there.
I don't know the exact details about T420S but my T520 comes with NVIDIA Optimus technology which means the Intel HD Graphics is used by default but the NVIDIA NVS is automatically activated if I run 3D applications. The point is if you try run the DirectX Diagnostic Tool you will see the Intel HD Graphics and not the NVIDIA NVS.
You can change this options by using the NVIDIA control panel by right click on you own desktop and click on "NVIDIA Control Panel" (this requires you have installed the NVIDIA driver). Go to "Manage 3D Settings" and here you can select "Preferred graphics processor".
Warning: Power consumption will increase if you choose NVIDIA and therefore you get less battery life.
06-15-2012 05:24 AM
I doubt you'll see it with the Directx tool. It is displaying the active video adapter only. The NVS is turned off when not in use and not seen. There are two ways to verify this
1) in Device manager
2) In BIOS if its not Enabled as - Nvidia Optimus or Descrete in video options you won't see it.
Howeve the Optimus is and has been the default setting when I got my 520. Other than supporting aditional external adapters the speed of the 4200M is pretty slow and Windows benchmards are faster with the Intel graphic than 4200M which also uses shared memory despite having its own.
06-15-2012 09:38 AM
Thank you all very much for your responses.
It seems that I was wrong to assume the computers didn't have the graphics card I order but it was only not activated.
I wish the Lenovo support had explained it to me earlier when I called...
In the end, I have still decided to keep the replacement. The original had padding blocking a part of the fans on the upper left which isn't there on the second which I'm assuming to be how it was designed.
06-15-2012 10:19 AM