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titan0111
Posts: 18
Registered: ‎07-16-2010
Location: USA
0
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possible to return my T410 after 4 mo. ?

[ Edited ]

I'm starting get frustrated with how Lenovo deals with their customer.

 

I purchased my T410 back in June 2010 and it has been in and out of service depot since.

 

The first was BSOD, overheating, constant freezing, and currently it is in service depot for a bright spot on the screen and the keyboard warping (possible due to the previous heat problem).

 

I spoke to 'Earl_L' via chat and explained my problems hoping to get a replacement system or the refund, and his response was "get a new system".

 

Then I said "what should I do with the one in service depot?"

 

His reposnse was "sell it."

 

what kind of **bleep**ing customer service is that?

 

I already purchased 3 thinkpads this year and this is how they treat their customer.

Guru
ColonelONeill
Posts: 6,581
Registered: ‎12-26-2009
Location: Toronto
0

Re: possible to return my T410 after 4 mo. ?

Lenovo doesn't like to take back it's laptops even if you've just opened it.

I can only recommend to continue asking for help on these forums, and if it's ever ascertained that your issues are hardware-based issues, then call them on it before you run out of warranty.
W520: i7-2720QM, Q2000M at 1090/695/1390, 22GB RAM, 500GB HDD, FHD screen
TPT1: 1839-23U, stock ICS
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
HDMI
beickus
Posts: 188
Registered: ‎07-31-2009
Location: greece
0

Re: possible to return my T410 after 4 mo. ?

I remember another guy in the forums who was also frustrated and managed to take his money back - when asked how he managed that he answered "I have my way"

take a look :

http://forum.lenovo.com/t5/T400-T500-and-newer-T-series/T410s-Keyboard-problem-with-delete-and-inser...

Blue Screen Again
titan0111
Posts: 18
Registered: ‎07-16-2010
Location: USA
0

Re: possible to return my T410 after 4 mo. ?

[ Edited ]

My repair is on hold because Lenovo thinks somehow I magically created the bright spot on the screen and they are saying it is not covered under their warranty.

 

I was so distracted by my T410 constantly freezing and over heating, I didn't notice it till after my 2nd repair.

 

After 3rd repair, I'm seriously considering to purchase Macbook Pro 13 and dump my T410.

 

I would pay premium for it but I think it would be worth it, at least the customer service wise.

 

 

 

And I'll definitely make sure no one from my school (over 30,000 students) buy anything from Lenovo.

 

 

Guru
ColonelONeill
Posts: 6,581
Registered: ‎12-26-2009
Location: Toronto
0

Re: possible to return my T410 after 4 mo. ?

Personally, I've never haven't had any issues with Lenovo customer service; they were great in sending me a new solid-backed keyboard (started with a swiss-cheese Chicony) and a new heatsink/fan (even at the end of my warranty; I was out of country for three months).

However, most of the stories I've heard regarding "send in your laptop" haven't turned out very well so I opted to change the heatsink/fan (and thermal paste) myself.

Between ThinkPads and MBPs, I think you either get great build quality from the get-go and mediocre customer service or pretty good build quality and better customer service. (That and I really find MBP keyboards to be terrible.)
W520: i7-2720QM, Q2000M at 1090/695/1390, 22GB RAM, 500GB HDD, FHD screen
TPT1: 1839-23U, stock ICS
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Retired Employee
JameZ
Posts: 3,110
Registered: ‎07-11-2010
Location: Malaysia
0

Re: possible to return my T410 after 4 mo. ?

Hi titan0111,

Welcome To Lenovo Forums.

I will assist you to log a case to the management team regarding this issue.

Do PM me the following details.

Name:
Mobile:
Email:
Serial Number:
Date of Purchase:
Person who you spoken with (call center person):

//JameZ

Check out the Community Knowledge Base for hints and tips.


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W520 | 4176-38U | i7 - 2720QM | Quardo 1000M | 8GB RAM | 60GB OCZ Agility 3

Blue Screen Again
titan0111
Posts: 18
Registered: ‎07-16-2010
Location: USA
0

Re: possible to return my T410 after 4 mo. ?

JameZ: PM sent.

Punch Card
ryan_tolentino
Posts: 51
Registered: ‎10-10-2010
Location: Southern California
0

Re: possible to return my T410 after 4 mo. ?

titan,

could you please tell me how your issue was resolved and how your experience was after james was involved.

i have an issue regarding my own brand-new T410 (webcam and usb composite device) that i am weary of sending

to lenovo for repair.

 

sad that the majority of the recent warranty or service i've read most have been very negative.

thanks.

 

 

T410 ~ i7-620M 2.66GHz ~ Win7 PRO 32bit ~ WXGA+ 14.1 LED ~ nVIDIA Quadro NVS 3100M~ 4GB RAM ~ WebCam ~ 250GB 7200rpm ~ Intel Centrino Advanced-N 6200 ~ eSata port (non-powered / don't ask me why. I know it should have been powered)
Blue Screen Again
titan0111
Posts: 18
Registered: ‎07-16-2010
Location: USA
0

Re: possible to return my T410 after 4 mo. ?

Another rep. from Lenovo suppose to call me on Monday for my LCD replacement.

 

However, I have not heard anything from JameZ yet.

 

 

 

 

 

 

JaneL
Posts: 3,860
Registered: ‎11-20-2007
Location: Greenville, SC USA
0

Re: possible to return my T410 after 4 mo. ?

 


titan0111 wrote:

However, I have not heard anything from JameZ yet.


You just sent him a note yesterday, and it is the weekend.

 

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Jane

ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad 4, iPhone 5S, IdeaTab A2107A, Yoga Tablet
I am not a Lenovo Employee.
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