11-24-2011 03:48 AM - edited 11-24-2011 04:04 AM
Thanks Cleo, I really appreciate that.
I actually ended up calling yet again and managed to arrange a date for the engineer to come out next week. Hopefully that end of things should soon be sorted.
Forgot to ask about extending the warranty when i was on the phone though so i'll need to give them another call later.
Thanks a million for the help lead_org, very much appreciated
Thanks for the help everyone! I'll keep you updated