Keyboard and Mouse Not Functioning

[cjhn14ch]

Hello folks,

I have a T60. Once Windows loads up, the internal keyboard and mouse do not function. They function before Windows loads (in Bios config, etc.) and the keys to turn on the spotlight work. An external USB keyboard and mouse work perfectly.

As far as I know, this is completely random. It's driving me crazy.

Any help would be appreciated.

Thanks!

Chris

[andyP Community SuperMod]

Chris, welcome to the forum,

did the advice in the other thread you posted in yesterday not help? There is a link to  a possible solution in another thread here. You need to feed the boards with information; especially what you've tried, but didn't work - members get hungry

What happens in safe mode? Does the keyboard et al work as expected? Have you tried deinstalling them in safe mode through device manager and then restarting?

Thanks

[cjhn14ch]

Hi Andy,

Sorry, I'm new here! Here's some more info.

I have tried updating the bios in normal mode, but keep getting an error message that I need a fully charged battery even though my battery is fully charged and plugged in).

I have tried uninstalling the drivers and restarting the computer in both safe mode and normal mode.

I have tried reseating the keyboard.

I have tried to do a system update and have successfully installed all critical updates.

None of these things have worked. Any ideas?

Chris

[andyP Community SuperMod]

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cjhn14ch wrote:

I have tried updating the bios in normal mode, but keep getting an error message that I need a fully charged battery even though my battery is fully charged and plugged in).

---

Is the battery an original Lenovo battery or an oem? Are you trying to update the bios from Windows or from the bootable cd option? It's critical that when you update the BIOS that you perform this from a COLD start.

[cjhn14ch]

I've been trying to do it from Windows. I take it you suggest following the instructions for the bootable CD option?

Thanks, Chris

[andyP Community SuperMod]

Yes, that's the case. Make sure you delete all BIOS passwords beforehand.

[cjhn14ch]

I was able to successfully update the bios from the bootable CD. However, it did not fix the problem.

Also, I downloaded all of the mouse/trackpoint drivers - http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-62928 - This did not work either.

It seems as if windows is not detecting the drivers. When I try to open the UltrNav wizard, I get an error message that says "Thinkpad Ultranav driver is not detected. Thinkpad ultranav driver must be installed to run ThinkPad Ultrnav wizard."

I'm doing this all in normal mode. Would it make a difference if I tried to redownload the drivers in safe mode?

is there something else that I should try?

Any ideas would be appreciated.

[nicolbolas]

reinstall OS, i had a similar problem were the mouse did not respond and installed drivers did not work, reisntalled OS and it worked just fine

[cjhn14ch]

Hi,

Did you do an in-place (reinstallation) install described here?

 http://support.microsoft.com/kb/978788

Thanks,

Chris

[Stan62]

Hi, Chris,

I have the same problem with my T61. I have seen a lot of complaints obout it in numerous forums, but never seen any solution. It seems to be some Lenovo T60/T61 and Windows XP SP3 incompatibility. I have installed the latest BIOS available (April 2010) - it doesn't help. The complaints about this problems are encountered together with SP3 release - It should not be only a coincidence? Thx4anyhlp to everyone ...