07-12-2009 02:40 PM
I spilled a soda on my T60's keyboard several months ago (a human error guys, please spare me the condemnations I've received on other boards). I quickly cleaned it up to the best of my ability and the computer continued to work unhindered for about five months afterwards. The keyboard had some residue I couldn't get out without damaging it, but all that did was make the keys crunchy for a few days. Then it started crashing at random times, working good as new for a certain amount of time before presenting me with a black screen and forcing a manual shutdown. I'm usually unable to boot the computer to windows or BIOS after this happens - I just get the same blank screen and the hard drive light refuses to come on. If I leave it alone for a few days, though, the computer will boot up and operate as smoothly as the day I got it. Everything will work fine for several hours, then it'll crash again. Rinse, lather, repeat.
Every system diagnostic I was able to run came out clean, so I paid a tech $135 to go over the entire computer with a fine tooth comb. The computer was in such good shape that he didn't believe that there had a been a spill. I know corrosion to the motherboard is the most likely situation, but he inspected the whole thing and couldn't find a trace of corrosion or sugar residue. I don't know if he's Lenovo licensed, but this guy has been repairing computers for 20 years and I don't want his diagnosis to be discounted.
I know that this situation is going to end with me either having to get a cheap replacement laptop or dropping some considerable cash to get the dang thing fixed by Lenovo. What I'm hoping someone can do for me is tell me what these symptoms might indicate, whether it's motherboard problems or (my theory) problems with the power supply. I'm on my last limb with this computer. School's about to start up again and I absolutely need a working laptop by then, so I'd be genuinely appreciative of any help you guys can offer me.
Please help end my cavalcade of technological woes!
P.S.. - Who can tell me how repairs work if I do send the computer to Lenovo? Will they fix the computer then bill me? Or will I get a quote before any repairs are started? All I was able to get out of the Customer Care rep was "between $175 and $575," which is enough of a range that I don't want to be surprised with the actual amount at checkout.
07-15-2009 03:59 PM
Your symptoms do describe an ongoing issue with the motherboard. If Lenovo repairs the unit, they will first complete an order for a billable repair, meaning they will place a hold on your credit card for a quoted amount before sending you out a box for depot delivery. Yes, you do get a quote first.The turnaround time is pretty good though - between 4 to 5 business days. Hope everything works out for you.
07-16-2009 04:05 AM