T61p XP3 with Mat**bleep**a UJ-852 will not read CDs

[gwlindq]

Got From IBM Certified Used Equipment back in April, and just noticed I can't read CDs.  Read alot of problems with the UJ-852 and DVDs, but not the problem I'm (my wife) is having.  Machine Type 6457 AK7 with latest BIOS and Controller code.  I have the Extended Warranty, but haven't found the right number to call.  I can replace the hardware myself, and don't want to send Laptop back.

I sounds as if the Mat**bleep**a hardware has had problems for a while, and I should be able to get some help from Lenovo.

How come they put that drive in there in the first place, knowing it had problems... maybe I wouldn't notice... well, my wife noticed and her temperature is rising fast

Any suggestions??

Regards,

Billl

[GMAC-R60 Retired Guru]

1-800-426-7378 the DVD should be a CRU so you won't have to send the laptop in

[gwlindq]

Thanks... I'm past my 90 days, but have 1 Year ext warranty...now all I have to do is get the right person to talk to me... was a little late tonight.  Guess I'll try IBM-SERVon Monday.

billl