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802.11n
eecon
Posts: 525
Registered: ‎02-13-2008
Location: West Coast, USA
0

Re: T61 One long beep, two short beeps...and dead

Sounds like Lenovo is hitting their stride on this issue finally in the U.S. ..... Good News!
Two (I used to have Five) - T61p 15.4" WS T9300 2.5Ghz units, August 08/08 Builds with FX570M Nvidia Graphics; ... One W520 i7-2860QM w/2000M Nvidia Graphics (most recent acquisition and stupidly fast); .... One - T42 4:3 15" Flexview 1.8GHz with ATI Graphics (still perfect for traveling); ... Two - T500 15.4" units both with ATI HD3650 Graphics.
802.11n
eecon
Posts: 525
Registered: ‎02-13-2008
Location: West Coast, USA
0

Re: T61p exhibiting 1 long and 2 short beep and black screen

[ Edited ]

tyranos: Do as others are doing and call Lenovo with the MIGR reference .... read through this thread carefully.

Two (I used to have Five) - T61p 15.4" WS T9300 2.5Ghz units, August 08/08 Builds with FX570M Nvidia Graphics; ... One W520 i7-2860QM w/2000M Nvidia Graphics (most recent acquisition and stupidly fast); .... One - T42 4:3 15" Flexview 1.8GHz with ATI Graphics (still perfect for traveling); ... Two - T500 15.4" units both with ATI HD3650 Graphics.
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MactheMoo
Posts: 4
Registered: ‎12-20-2010
Location: UK
0

Re: T61 One long beep, two short beeps...and dead

BMROWE......

Seconded on that.

 

Mines been fixed now as well :-)

 

Sent Monday lunchtime, back with me Thursday.

--
MOO!
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tyranos
Posts: 7
Registered: ‎02-05-2011
Location: Poland
0

Re: T61p exhibiting 1 long and 2 short beep and black screen

yeah I will on monday but I am not sure if it is international :smileywink:

802.11n
eecon
Posts: 525
Registered: ‎02-13-2008
Location: West Coast, USA
0

Re: T61p exhibiting 1 long and 2 short beep and black screen

[ Edited ]

tyranos wrote:

yeah I will on monday but I am not sure if it is international :smileywink:


tyranos .... please read this Forum carefully and you will see it is just starting to happen all around the world now. ..... be a pioneer and let us know how it goes.

 

To everyone around the world with this issue (beyond warranty expiration) please read my following advice when calling Lenovo Customer Service:

____________________________________________________________________________________

 

Make sure to politely and exactly say the following words before you say anything else to the customer service rep:

 

Hello ..... I understand from reading recent news reports on Lenovo support forums and other web blogs that Lenovo has now agreed to honor it's world-wide committment to high quality customer service by repairing defective T61/T61p units containing Nvidia discrete graphics built before August 1, 2008 in accordance with Lenovo's MIGR-75087 internal support document at no charge, even though they may be beyond the warranty period.   I would very much appreciate your help in resolving my issue.

 

Then pause and let the CS Rep respond  .... If they say that they can not find the MIGR, ask them to please escalate to a Support Department rep so that they can pull up the MIGR because it is not available to the public (and often the CS Rep also can not access it .... especially outside the U.S. and Canada).  MIGR-75087 has been intentionally pulled from public access ..... only Lenovo Support and it's authorized repair contractors have access to it.

_________________________________________________________________________________________

 

Learn everything you can about your opponent's situation in advance .... I believe it is called "Opposition Research."

 

If you approach them the correct way politely, you will increase your odds of success.

Two (I used to have Five) - T61p 15.4" WS T9300 2.5Ghz units, August 08/08 Builds with FX570M Nvidia Graphics; ... One W520 i7-2860QM w/2000M Nvidia Graphics (most recent acquisition and stupidly fast); .... One - T42 4:3 15" Flexview 1.8GHz with ATI Graphics (still perfect for traveling); ... Two - T500 15.4" units both with ATI HD3650 Graphics.
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bmrowe
Posts: 3
Registered: ‎02-01-2011
Location: Milwaukee, WI

Re: T61p exhibiting 1 long and 2 short beep and black screen

My laptop arrived this morning from UPS.  Started right up, and the laptop itself was freshly cleaned.  Awesome customer service.

Mark_Lenovo
Posts: 7,840
Topics: 410
Kudos: 1,309
Solutions: 283
Registered: ‎11-19-2007
Location: RTP, North Carolina

Re: T61 One long beep, two short beeps...and dead

Magura,

 

Please see my PM.   I will try to help on this.

 

 

All,

 

Please try to work through service - please see the accepted solution post  on this thread for details.  

 

Thanks,

Mark

____________________________________________

ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
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tyranos
Posts: 7
Registered: ‎02-05-2011
Location: Poland
0

Re: T61 One long beep, two short beeps...and dead

[ Edited ]

Hello,

 

I have the same problem as Magura. Yesterday I phoned/emailed Lenovo Poland. They said that in our country this repair is only for notebooks with guarantee. My expired 11.2010... Support services didn't hear about MIGR-75087 and they don't have access or they don't want to have. It is weird that in EU Lenovo units have different customer service.

 

In one support service they have told me that changing GPU is enough, is this true?

 

Regards

802.11n
eecon
Posts: 525
Registered: ‎02-13-2008
Location: West Coast, USA
0

Re: T61 One long beep, two short beeps...and dead


tyranos wrote:

Hello,

 

I have the same problem as Magura. Yesterday I phoned/emailed Lenovo Poland. They said that in our country this repair is only for notebooks with guarantee. My expired 11.2010... Support services didn't hear about MIGR-75087 and they don't have access or they don't want to have. It is weird that in EU Lenovo units have different customer service.

 

In one support service they have told me that changing GPU is enough, is this true?

 

Regards


 

At this point I recommend you send a Private Message to Mark Lenovo asking for help ..... thanks for the update and info.

 

Two (I used to have Five) - T61p 15.4" WS T9300 2.5Ghz units, August 08/08 Builds with FX570M Nvidia Graphics; ... One W520 i7-2860QM w/2000M Nvidia Graphics (most recent acquisition and stupidly fast); .... One - T42 4:3 15" Flexview 1.8GHz with ATI Graphics (still perfect for traveling); ... Two - T500 15.4" units both with ATI HD3650 Graphics.
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pdavid
Posts: 5
Registered: ‎11-04-2010
Location: Magyarország
0

Re: T61 One long beep, two short beeps...and dead

I sent PM to Mark, but he doesn't answer me :-(