01-30-2012 08:09 AM
I have a ThinkPad T61p that last year started to have some video issues with ghosting and distortion on both the internal and external display. I contacted Lenovo support in Feb. 2011 knowing about the Nvidia issues these machines have and cited MIGR-75087 but they insisted it was caused by a bad video driver. They had me reformat and restore my machine and the issue continued. After I argued with tech support over numerous calls they claimed 100% it was my fault and a software/driver issue. I ended up buying a MacBook Pro to replace this unreliable machine but now I've been reading more and more that Lenovo knows about this issue and was replacing the system boards under an extended warranty. Is this still true? I contacted support a couple days ago and they flat out denied any existance of MIGR-75087 and said they were not aware of any industry wide nVidia graphics problems.
01-30-2012 09:22 AM
01-30-2012 10:24 AM
To be honest I bought a MacBook Pro to replace this T61p and the Mac is superior the IBM in almost every instance including technical support. I find it hard to accept that a ThinkPad that cost over $3500 didn't even last 3 years. I've lost all faith in IBM/Lenovo products and in my work from now on I will caution people against buying them.
I guess my next question is IBM/Lenovo deny that MIGR-75087 exists. Is this document published somewhere in it's entirety on the web somewhere? One tech support person I talked to was reading it and in a 2nd call the technician vehemently denied the document existed. Is it available to read to the public?
01-30-2012 11:43 AM
01-30-2012 12:40 PM
I just had a 2008 MacBook Pro exhibit the same nVidia problem and Apple replaced the system board at no cost to me in Oct. 2011 (well after 3 years since the machine was built). This problem is 100% the responsibility of Lenovo to deal with as they sold a faulty product and will not stand behind it. I guess the whole attitude regarding this problem/issue will ensure I will never recommend Lenovo to anyone ever again and I will never personally buy another IBM/Lenovo product either.
01-30-2012 01:25 PM
Thats your decision, but to be fair, apple only followed lenovo's lead. wait and see if they still fix them for free in 1 year, 2 years, 5 years, or what ever. Apple will stop the free repairs just like Lenovo did.
01-30-2012 01:33 PM
Uhh.. Apple acknowledged a problem and free repairs well before Lenovo did. Apple started doing free repairs in Oct. 2008:
Apple covers them for 4 years after the purchase date:
From what I'm understanding is Lenovo offered a repair extension last year in a 12 month window and now that time is over they have removed the tech article describing the repair and telling everyone "tough luck". I'm sorry to disagree with you but the Lenovo response is not acceptable in my mind especially on a very expensive and high end T61p laptop. I did call when this unit fell under the warranty extension and they brushed it off as a software/driver problem. Not acceptable.
01-30-2012 01:52 PM
If you have a service ticket number from your initial report, you can probably get it reviewed, but you'd have to contact Lenovo about that, this is a user forum. There are some staff members who moderate, but the people you communicate with here are users.
As for Lenovo's responce to this, the 13 month free repair period was in addition to previous policies. From what I understand about applies policy, they started fixing them out of warranty after lenovo did, obvously repairs in october 2008 were under warranty. Lenovo also offered extended warranties that owners could buy to get an additional year of coverage, some people were even buying them after the laptops died and I believe lenovo was honoring them.
As far as pulling the internal document, it had expired, so there was a valid reason to pull it. I also disagree with your math earlier, your not out a $3000+ laptop, your out a laptop that's worth at best $500, which you could easily fix for $150-250. Don't get me wrong, I'm not siding with Lenovo, I really to sympathize with you, trust me, I wasn't very happy when mine died either, but I fixed it and moved on, and it's been working perfect ever since. I've also helped a couple dozen other members fix theirs, all of whom are very happy.
01-30-2012 02:31 PM
If you have a service ticket number from your initial report, you can probably get it reviewed,
I think that is good advice and certainly worth looking into.
Discussing which manufacturer was first, second or third is superfluos to the situation at hand as presented in the opening post. Such discussion is not serving to push the discussion forwards.
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03-28-2012 05:14 AM
My T61 just failed with the GPU issue. I am in the UK, and spares for Lenovo here seem to come from IBM. I'm out of warranty etc. so accept I need to pay for a board, BUT - how to get a fixed board? I ordered off IBM parts - the first board supplied had the newer G86-741-A2 GPU but a huge chunk out of the memory control unit, so I returned it for another. The replacement has the original G86-740-A2 GPU with a 2007 manufacturing date - so IBM are shipping boards with the known problem on them (are they just selling on the boards that were replaced under warranty?). These boards cost the thick end of 600usd now so I'm reluctant to pay for something with a known fault on it. How does one secure a board with the fixed GPU on it? Is there an alternative way to have the existing board fixed (properly)?