09-03-2009 12:34 PM
I have seven T61s I purchased from CDW with 3 year EasyServ extended service agreements. One of the laptops died and won't power on or charge, even with a known good ac and battery.
Unfortunately when I call I am told my warranty has expired. When I check the warranty lookup it shows as only being a year warranty.
I'm looking for our receipt now, but wanted to find out the correct path to resolve this.
09-03-2009 01:04 PM
> I'm looking for our receipt now, but wanted to find out the correct path to resolve this.
I believe the best path is to find the receipt. Hopefully you'll find it and it lists the model and serial numbers of the systems. That should go a long way in making your case with Lenovo.
09-03-2009 01:53 PM
I also purchased two T61P RF7 DVU laptops with three year wararnty's - however for some reason they were downgraded to a one year warranty!
When I sent the receipt to ThinkPlus Support [firstname.lastname@example.org] - they told me that I purcashed refurbished units whicj ony come with one year warranty.
Whe I showed them that i had been sold a three year warranty- they siad that the sales person made a mistake. When I contacted the salesperson, they said that they did in fact sell a 3 year warranty wiht eht T61Ps, but Lenovo had dreduced the warranty and so I should take it up with them!
Thesadays, it seems that Lenovo and the agent like to play pass the buck - IBM wasn't like this! I ended up extending the warranty and paying ~$100 myself!