05-29-2012 07:06 AM
This scares me.
I have a Lenovo Thinkpad Edge e420. I shouldn't have to worry and be kept up at night knowing that my laptop is a ticking timebomb of potential failure. I use this for school and don't really have another laptop to use as a back-up if this one fails on me.
Can we get an official response on this? Otherwise, the moment I've got the money, I'm jumping ship from Lenovo simply because this quality problem may be rampant in other lines of their computers. I respect Lenovo now, but if my Laptop has a problem and it doesn't get fixed (as in, it gets repaired, and the same thing happens again in 2 - 3 months) then my respect for Lenovo will be less than that for what I have for Dell.
I specifically went with Lenovo to flee from Dell. I'm not sure where I'd turn after if this laptop decides to fall apart.
05-29-2012 07:24 AM
05-30-2012 05:30 AM
I am having the exact same motherboard problems. Bought the computer Nov. 2011 (Edge 420), got it in Dec., replaced the first motherboard in January, and today the computer shut down randomly and now won't start again. It tried its little heart out once or twice, but it's done now.
The ironic thing is I switched (back to) ThinkPad after my Apple lost 5 harddrives in 2 years because my last IBM machine was a beast -- 7 years, no problems. I trusted you lenovo. You let me down. This obviously seems like a problem they need to be dealing with.
The other complication? I'm in germany and having a terrible time getting a straight answer from anyone as to where I can actually get this computer repaired. The last time I was on a business trip in a city with a "Warranty service center", but my hometown isn't as lucky. We have a "premium gold" branch of a business that does warranty repairs in another city (about an hour away), but what does that mean? But I suppose this is a topic for another thread...
05-31-2012 07:36 AM
I'm two weeks into my third motherboard. On the latest repair, I noticed that they not only replaced the motherboard, but also replaced the palmrest. I've noticed on other posts that a pervasive problem with the keyboard is resolved by replacing the palmrest. I'm hopeful that perhaps these problems are related, and performing the fix to the palmrest will also help with the motherboard bricking.
I doubt that the issue is related to build period late last year. My system seems to have been built 11/10 according to the serial number label. Surprising perhaps because I bought it 1/12, although I bought it as a discontinued item at Office Depot so it may really have been sitting around that long.
Last motherboard failure occured almost exactly one month after replacement. I'm backing up daily .....
05-31-2012 08:00 AM
06-07-2012 11:15 PM
I purchased mine in November 2011 and since then I sent the machine for repair for same problem. Since this problem is very common, Lenovo should take an long-lasting action for their customers. Instead that they are replacing the main boards and as soon after the warrenty expired, they'll start to charge for the service. Before the first faliure, I recommended this for a friend of mine and I regret for that. Lenovo is nowhere near the old good IBM. I should have stay with Toshiba or Dell. People do stupid things in their life and I did the biggest in my life.
The last repair was done yesterday and I it was delivered this morning. The notice says that the mainboard is replaced with a ASSY MB LLW-1 UMA 14W(04W0712). I have no idea what is that, but I am ready for the next faliure.
Ah... almost forgot to mention... Before I send the machine to repair, I had to transfer my data to external storage, so I opened up the back cover. The I saw a part labled "USED". So I assume they replace the junk parts in manufacturing as well as repairing. NEVER EVER recommend lenovo unless he/she your enemy...
06-11-2012 08:11 AM - last edited on 06-11-2012 10:19 AM by andyP
So, many of us have posted here
My computer went in for service almost 2 weeks ago. The day the service center received the laptop they wrote to say they diagnosed the problem, delivery of the part would take 2-4 days, repair 2 more days, then they would ship it back to me. Well, I wrote (twice) today to find out what the status is, since we're nearing the end of that projected timeframe (days = business days and there was a random holiday last Thursday) and they said they haven't received the part yet and they don't know when they will.
It is reminding me of this thread:
This is a nightmare. I desperately need a reliable machine.
Lenovo, I am begging you to make a statement. What is the problem? What are you doing about it?
Moderator Note; post merged in, link to this thread removed. Please don't start duplicate threads as it splits the discussion.
06-11-2012 07:56 AM - last edited on 06-11-2012 10:42 AM by andyP
The problem is that there is a large(ish -- growing in any case) thread in the Edge forums about repeat motherboard failures which the admins aren't addressing.
I would like to know how to make this issue more visible to people who actually can give us some answers.
lead_org has referred to faulty eeproms in this and other threads, but there has been no official statement from lenovo about the issue and what is being done to resolve it and/or if it has been resolved. For me personally, it has not, since my computer has been at the depot for almost 2 weeks and I have no idea when it will be shipped back. And whenever that happens, how long will my computer run this time before it needs to be shipped out for repairs yet again?
This is a serious issue for those of us who use these computers for work. How many weeks out of the year will this computer not actually be functioning? And if there are continued repeat motherboard failures? What is lenovo going to do about it? Are they prepared to replace the laptop, because frankly that is what I would suggest is the appropriate course of action. I have a 3-year warranty, so they would be the ones putting the money into replacing the motherboard over and over.
How many of us do there need to be reporting repeat motherboard failures before we get some answers? At least tell me that much, and I will do the legwork to find those people.
Moderator Note; post merged in, link to this thread removed. Please don't start duplicate threads as it splits the discussion