E420s DVD/CD Drive won't eject!

[ToxicSteve]

I've tried everything! The stupid thing won't eject the DVD I put in it. I installed the ODD Eject Utility and I can't even get that program to run let alone eject my disk. I also read somewhere that there is a force eject in BIOS and can't find that. Tried hitting eject in Windows and that didn't work either. It sounds like it is trying then it just fails....

Help?

[GMAC-R60 Retired Guru]

look for tiny hole in the DVD tray , put a paperclip in it and push it lightly that should eject the tray .

[ToxicSteve]

It is a slim loading tray, no paperclip hole on these guys.

[GMAC-R60 Retired Guru]

well that sucks!

[ToxicSteve · Accepted solution]

I figured out the problem when I called up the tech support and they said that it was usually a software issue, not a hardware issue.

Booted up Ubuntu from a flash drive and could pop the DVD in and out all day long.

Went back to my Windows and fiddled a bit and figured out whenever the DVD was stuck in there, all I had to do was to stop explorer.exe and restart it and the DVD could be popped out. So then I reformatted my HDD and now works perfectly, always. It was just on the crummy Lenovo Image that it comes with.

Who do I call to report this? The generic Lenovo Support?