E520 Bluetooth after fresh Windows install [ Edited ]

[jamiefish]

Hi Everyone,

Today I installed a new SSD into my mSATA slot and as such needed to installl windows 7 onto it, rather than my hard disk. As I couldn't figure out how to do this using the Lenovo recovery, I borrowed a windows 7 CD and put a fresh install onto my SSD, before reformatting the HD.

Everything has worked perfectly, except that my bluetooth chip no longer apppears in device manager and if I try to install the drivers from the Lenovo website it doesn't detect my chip and won't install.

It is definitely turned on in BIOS and as far as I can tell there is no hardware switch that needs to be changed. If I open the hotkey program for wireless  it only displays my Wifi (I think bluetooth used to be in it?)

Any help would be much appreciated.

(On a side note, is there any way to email/chat to Lenovo support directly?)

Jamie

[niksbenik]

Hello,

I remember having no bluetooth in Device Manager after clean install myself.

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jamiefish wrote:

If I open the hotkey program for wireless  it only displays my Wifi (I think bluetooth used to be in it?)

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Yes, bluetooth should appear in Individual control. Did you install Intel Chipset Device Software? Though I'm not really an expert, it may help Windows 7 to recognize the device.

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(On a side note, is there any way to email/chat to Lenovo support directly?)

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I've never tried that but here are some phone numbers...

[jamiefish]

I hadn't but have no and still no luck unfortunately. I managed to install the drivers by finding a different exe but again, no luck. The bluetooth helper won't start at all.

[niksbenik]

Hi again,

Honestly, don't know. Allowing BT via the Wireless Radios program is pretty much a standard procedure and can say it worked for me back then. I would try to reinstall Hotkey Features Integration.

Good luck.

[jamiefish]

Thanks for your help. It worked in a live Ubuntu so its not a hardware problem, will call them tomorrow for more assistance...

[acrobatba]

Do you have "access connection" installed?

[BMGRAHAM]

Press F9 and turn on bluetooth under "Individual Control"