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Gregi
Posts: 27
Registered: ‎11-22-2011
Location: Poland
0

Re: E520 Fan sometimes not working after switchable-graphic- issue-BIOS-Update

oh great! I'm looking forward for the solution :smileyhappy:

Retired Employee
NINE
Posts: 2,840
Registered: ‎03-20-2012
Location: Malaysia
0

Re: E520 Fan sometimes not working after switchable-graphic- issue-BIOS-Update

Hi all,

 

Sorryfor the delay in reply, I tried looking for a proper soltion and after reciewing you case over and over. I've come to a cross road with this issue. However I would like to bring this up with the with the engineering side and what the issue might be.

 

Could you possible prove me your system information inn order for to get this escalated.

 

The details I need are.

 

• Machine Family (e.g. T61)
• Machine Type Model (e.g. 7660-14A)
• Machine Serial Number (e.g. L3-234A)
• Bios version
• Chipset model and driver version
• RAM (e.g. 2GB DDR3)
• OS (e.g. Win 7 64-bit Ultimate)

 

• Steps taken prior to a reported issue (for an example software or hardware installed)
• Driver list and version of components (depends on issue discussed)

 

• Customers country of residence

• First and Last Name
• Contact Phone Number
• Email Address

 

Do let me know and hope to get your PM.

 

Regards

Blue Screen Again
robertverdes
Posts: 5
Registered: ‎03-05-2012
0

Re: E520 Fan sometimes not working after switchable-graphic- issue-BIOS-Update

I have PMed you the details, thanks. Anybody else done the same, so we can have a fix as soon as possible?
Retired Employee
NINE
Posts: 2,840
Registered: ‎03-20-2012
Location: Malaysia
0

Re: E520 Fan sometimes not working after switchable-graphic- issue-BIOS-Update

hi robertverdes,

 

Thanks for for the info provided. I've since notified the teams of the of the info and they still analising the issue in this regard. Will update you and rest once get an update on the developments.

 

Regards

Retired Employee
NINE
Posts: 2,840
Registered: ‎03-20-2012
Location: Malaysia
0

Re: E520 Fan sometimes not working after switchable-graphic- issue-BIOS-Update

Hi all ,

 

Sorry for the delay in reply, The teams have done all the testing needed and have to replicate the issue but unfortunately are not able to replicate to match the issue you've faced thus far. 

 

In this regards in order to investigate this further would any be willing to send in your machine for our teams to look further into your issue? This would be of great help in order for us to look at this further.

 

Please PM me of your details and concerns

 

regards

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Gregi
Posts: 27
Registered: ‎11-22-2011
Location: Poland
0

Re: E520 Fan sometimes not working after switchable-graphic- issue-BIOS-Update


NINE wrote:

Hi all ,

 

Sorry for the delay in reply, The teams have done all the testing needed and have to replicate the issue but unfortunately are not able to replicate to match the issue you've faced thus far. 

 

In this regards in order to investigate this further would any be willing to send in your machine for our teams to look further into your issue? This would be of great help in order for us to look at this further.

 

Please PM me of your details and concerns

 

regards


I just can't believe it !  This can't be true. How come they are not able to replicate this obvious problem ??

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Benik3
Posts: 50
Registered: ‎10-22-2011
Location: Czech Republic
0

Re: E520 Fan sometimes not working after switchable-graphic- issue-BIOS-Update

They must do something wrong...

Retired Employee
NINE
Posts: 2,840
Registered: ‎03-20-2012
Location: Malaysia
0

Re: E520 Fan sometimes not working after switchable-graphic- issue-BIOS-Update

Hi all,

 

I understand your concern and upset over this matter, theams have been up and down trying to get the same results at this point there are not able to replicate. If any of you are willing to assist us by sending a sample machine I can get this arranged for you. Please do let me know via PM if you are willing to volunteer.

 

I really do apologise for the inconvenience this has caused and If we could have just one voluteer to assist us this would be of great help.

 

Do let me know.

 

regards

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Benik3
Posts: 50
Registered: ‎10-22-2011
Location: Czech Republic
0

Re: E520 Fan sometimes not working after switchable-graphic- issue-BIOS-Update

Sorry, I need my laptop ...

 

Retired Employee
NINE
Posts: 2,840
Registered: ‎03-20-2012
Location: Malaysia
0

Re: E520 Fan sometimes not working after switchable-graphic- issue-BIOS-Update

hi all,

 

JUst wondering if any of you that is will ing to voluteer to send in your machine for our teams to investigate. This would be of grat help to us for us to diagnose the issue in order to speed up for a resolution. Do let me know and should you are willing do PM me and I'll get this arranged for you.

regards