Edge E520 will not turn on

[polo922]

Hi As I read those posts I understand - E520 fails to turn on within 6 months (just my case) - sending the machine to the repair center leads to a change of mother board and ac/dc - the machine sended back is still in failure within 2 or 6 months - Lenovo refuses to extend the warranty on the faulty parts - this leads to the end of warranty period and then you have to pay for a new repair. This is a true scandal! Did anyone tried to contact a responsible Lenovo executive ? Should we try to contact th IT press ? What do you suggest ?

[lead_org Microsoft MVP Contributor]

The new motherboard in service shouldnt have the faulty eeprom.

[polo922]

@lead_org wrote "The new motherboard in service shouldnt have the faulty eeprom."

The E520 manuf line is out for months now. Replaced by new line E525/E530.

Manufacturing process is : all mother boards for a line are build at the same time for boxes AND for replacement according on an estimated failure rate.
They wouldn't build new MB for repair on an old line! They have not anymore the manuf process line!
So replacement is made on the old line MB base and by cannibalisation of old machines.

@lead_org wrote "The new motherboard in service shouldnt have the faulty eeprom."

The E520 manuf line is out for months now. Replaced by new line E525/E530.

Manufacturing process is : all mother boards for a line are build at the same time for boxes AND for replacement according on an estimated failure rate.
They wouldn't build new MB for repair on an old line! They have not anymore the manuf process line!
So replacement is made on the old line MB base and by cannibalisation of old machines.

See that poor guy who already send twice his machine to the repair center.
The breakdown occurs within 3 to 6 months so replacement leads to the end of the Year Warranty period. That just easy like this.
Do you think that Lenovo will build new EEPROM and replace them on the MB ?
Too costy my friend Better change the line and see next.

The image of Lenovo is now : how would they manage such type of problem they did not include in their process ?
I mean from a customer point of view of courseSee that poor guy who already send twice his machine to the repair center.
The breakdown occurs within 3 to 6 months so replacement leads to the end of the Year Warranty period. That just easy like this.
Do you think that Lenovo will build new EEPROM and replace them on the MB ?
Too costy my friend Better change the line and see next.

The image of Lenovo will be stated now on how will they manage such type of problem they did not include in their process ?
I mean from a customer point of view of course

[lead_org Microsoft MVP Contributor]

Firstly E525 is not a replacement for the E520, the E525 was around since the release of the E520, it is simply an AMD CPU version of the E520, not a replacement.

Secondly the failed eeprom issue only affected the E520 in some instances, it did.not affect the early build machine. Also Lenovo uses multiple part supplier for a laptop.

Regarding parts refurbishment this do happen, but if it is a faulty EEPRoM then replacement of which would suffice to prevent the same issue from rehappening.

[THEYNOGO]

i fell lucky i only bought 4 of these we were looking at 50 so really dodged a bullet with this low quality equipment the customer service is a joke so far ive had 2 out of the 4 die (this has been within 3 months) . 1 took 3 weeks to fix apparently most units are returned within 5 working days if you believe that you'll believe anything, the 2nd one ive had a complaint lodged with cmt_west@lenovo.com apparently ill hear from them in 24 - 48 hours its been 8 days so far and no response to my complaint.  Does any one know who i can contact further up the food chain they obiously have a problem with these units and by rights they should be recalled. Ill never buy another ibm or lenovo product ever again as with proper manufacturers the customer is important id highly recommend hp / compaq any advice on getting my money back or loosing these amateurs customers would be appreciated

[dcrisler1]

I'm not going to send it in and pay money to have it fixed for the 4th time for the same faulty part. The last time I sent it in there was a wait on this part, so I'm not the only one with the same issue. If I send it in, pay to have it fixed, use it for a month or two and again the same problem, that's ridiculous. Lenovo knows the board is faulty and should have redesigned another. Lenovo has not fixed my laptop. Take your car into a dealership and have the same part break 3 or more times in less than a year! You would be highly upset to not have the issue fixed. The dealership would fix the issue correctly with a more reliable part, this is known as the LEMON LAW. I can and will contact the Better Business Bureau and post more about this on the Lenovo Forums. This is a faulty board, accept it, fix it, and resolve everyone's issue of their laptop working for 2 months and then not powering on. If I need to legal action, I definetely will. I didnt spend $500 on a laptop that is not usable for work. Dan Crisler Thinkpad Type 1143 ( a waste of money)

[DonVAB]

Count me in as having another E520 that is now dead.  Delivered early Dec 2011 and wasn't really used until Jan 2012, so it lasted about 8 months.  Lesson learned....staying away from Lenovo in the future.

[tonyatl]

and another one bites the dust.....mine is now dead

to the person asking about publicizing the problem - the answer is yes but not to the press.....the corporate owned media will give lenovo more than ample time to tap dance and disemble about the problem not being sigificant and under control when in fact it is not and they will not extend the warranty....

this laptop is the equivalent of windows 3.1 - a rickety bucket of horse manure which will blow up in your face without warning...i will never buy another one of these machines again.....

[domesdos]

another two dead Edge 520 (1143-B6G) from my customers in Germany.  Same problem ... From one day to the next  they do not turn on ... totally dead.

It is frustrating because I told my customers to get these machines instead of low-quality-lowprice-models of other manufacturers ... The shining quality star, that lenovo once had, seems to decline ... I could not understand how Lenovo started to produce machines for the mass-consumer-market ... this destroys the high-quality-image that they have built up with the think-models. If a machine is named "THinkpad", it should have a certain qualitity. Otherwise I would have bought Lenovo-G-Notebooks ...

[weeksy79]

Just had our second machine go. What on earch are we meant to do? We can't just have machines sitting in user's hands that could die at any second. 

Why is Lenovo not doing a full recall of these machines?!