06-23-2012 04:25 AM
Hi everybody !
on my new E520 (on which I have recently reinstalled Win 7 Pro) I can't use my dvd reader, it doesn't show up anywhere.
In the Control Panel I found that indeed there's a problem with the device:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (Code 19)
The device is a Optiarc DVD RW AD-7740H ATA
I tried updating the driver but ...no success...
Can you help ?
06-25-2012 04:51 AM
06-26-2012 08:29 PM
Upon grading to the Win7 pro, did you use an Orignal Cd or a downloaded Image. Its uncertain to why its it not reading the drive after the installation. You did mention in your post it appears to be working when u ran UBUNTU. I agree that does eliminate that it is a Hardware issue.
It this Regards You may want to try updating your BIOS. Currently there is a new BIOS available that was released earlier this year. You download the new BIOS from the link below.
Do let me know how it goes,