ThinkPad Edge and E-series shipping thread - 2011 edition

[yiri]

Heh, at least your tracking thing works. The number I was given doesn't work. A customer service representative screenshotted HIS tracking thing, which gave the data for the container, but doesn't tell me when the actual laptop is going to get to my actual house (I doubt they're going to put a shipping container on my doorstep) which makes it hard for me to ensure that I'll be home at the right time.

[lead_org Microsoft MVP Contributor]

once the laptop arrives at the DHL depot at the airport, you would no longer able to track the package. The shipping from the airport once it clears the custom can take anywhere from 3 days to 5 days.

[WonderWoofy]

It has been a couple months now (great ones I might add), but since I just registered here, I thought I would throw my experience into the mix.

I ordered on a Satudary towards the end of June, and was given an estimated delivery time of two weeks.  IIRC, it took two weeks and two days.  I think it would have taken two weeks and one day, but that one day was a Sunday, so I obviously had to wait until Monday.

So my overall experience with Lenovo has been excellent.  My only issue is that the Thinkpad b/g/n is a piece of realtek crapola... fixed that.

[Diamond1993]

Ordered a new e530 around 2 weeks ago.  HD+ screen, i7 quad, 2GB graphics and 7600 RPM 500gb HHD

Was given an estimated delivery date of one week, upon querying the accuracy I was then told that it could take up to 2. Went on this morning and my delivery date has been pushed back a month... That's SIX WEEKS from when I purchased and was assured 2-3 weeks for delivery. I need a computer for work, one of the things that made me choose lenovo was the 2 week turnaround. I cannot afford to be without a computer for a month, I am going to have to hire one at significant cost to myself.

Can I have some information regarding this? I have called Lenovo repeatedly and been unable to get through even after waiting over half an hour. A six week turnaround is not an acceptable timescale to me, if I can get a custom built dell in less than a week why is my order taking so long.

I have heard many horror stories coming from Lenovo customers but thought I would give the benefit of the doubt, judging by my experiance thus far I am seriously reconsidering my descision.

[Diamond1993]

On a side note, is there anyone in this forum who has had their issues resolved? We seem to have a mod who has not been active in the last 6 months (who doesn't work for lenovo!?) and no responses from anyone in a poision or responsibility. Is this just the place they throw unhappy customers and leave them alone?

[espressoguy]

I purchased a ThinkPad Edge E530. My laptop was shipped via UPS On the 10th of October.

It has been sitting at customs since the 18th of Oct. I spent the 19th of Oct. On the phone with Lenovo, who assures me they have sent all documentation, and with UPS who says they need docunentation? I thought I was safe ordering with Lenovo. I had absolutely no problems when I ordered DELL. Can anyone help me as Lenovo customer service appears to be reading from a script and not listening to my problems.

.

[jon_nais]

Why is it taking so long to make my Edge 530??? The only extra i have added is putting 8GB into it.

I'm on my third order after the first two were cancelled, now I have been told after three weeks, that my shipping date is not until the 26th November! How is this acceptable?

If you are having supply issues then why is the model still available on your website with a lead time of 1-2 weeks when that is obviously a lie.

We are a school and need the laptop, but it looks like it is going to take 3 months since the initial order date to actually receive anything, that is assuming the shipping date is not going to be put back any further!

The customer services is a third party company so i cannot even escalate my call in anyway.

I would appreciate some sort of response from Lenovo....

[Birdies2behad]

I feel I am one of the many customers frustrated by my experience with the whole ordering/shipping process and especially the so called customer service. Placed order on 11/6 for a Twist with the I7 processer and 8gb ram, with ship date of 11/12. The date kept moving back then forward and back several times the first week. We called the post order customer service around 11/15 and were told they would escalate the order to a priority status and should ship within  the week. Called again about the 21st and was assured the computer was in production and would ship on 11/26. Well that slipped to the 29th and then the 30th. I called again 11/30 and was finally told there were delays with the supplier of the 12.5 screens, which would be received the first week of December. I let her know of my extreme frustration and displeasure, especially since Staples had a Black Friday special at $699 (I5 and 4gb) which I would have taken had I known my order was this far delayed. She said she would escalate my order to priority status and I reminded her that they were already supposed to have done this..... I asked to speak with her supervisor and went through 10 minutes of having to explain it all again. Again was told it would be escalated to priority status and she tried to explain a few more things, but with such a heavy accent I could not understand a lot of what she said. I asked if there was a general customer service # to call and was told no, this was as far as I could go........Real nice! Not even a customer sevice # or link on the web site. This is really quite unbelievable and I think unacceptable in this day and age, especially with a well regarded company. Now I know why Lenovo is getting a bit of a black eye lately.

[bassamie]

Anybody order an E-serious recently? Seems like the shipping day is pushed back by about a day everyday almost.

[Deeplake]

I made a wrong decision to cancel my order (Order #: 4242405422);

I have been wondering whether I could keep and continue the  previous order (Order #: 4242405422);

Could you please check and rectify this situation.

I do hope it will not cause confusion to your work. It would be appreciated if you could help me retrieve that order (Order #: 4242405422) and push the order continue to be processed.