thinkpad edge 15 keyboard problem

[klorenf]

Hi Mark,

First of all thanks for your efforts to get this resolved however....

I am based in South Africa and I also do have the same problems with the keyboard. Based on the threads this is a common problem and it is already going on for close to a year based on the first thread. Is the keyboard problem actually officially recognised as a product problem by Lenovo?

I have contacted Lenovo South Africa and they are not aware of any problems. After making them aware that on "their own" website this being discussed they finally acknowledged the problem. My main problem as many other is that I am using my laptop for my business. This problem is very very annoying as I currently am using a remote keyboard that I have to take with me all the time. As long as there hasn't been a final solution brought forward by Lenove I can't afford to bring my laptop in for repairs.

What surprises me is that as mentioned earlier it is a problem that exists already for a while and as of yet I haven't seen any solution for the problem is it actually being recognized by Lenovo as product problem?  At the same time Lenovo doesn't seem to come up with a plan to help out their clients,  the laptop goes out of warranty and than the problem "solves" it self.

I have been using laptops from Lenove and former IBM for close to a decade now great machines but currently I am not impressed with the service of lenove that claims to be the #2 in sales worldwide, great achievement but I hope that there is also a long term plan to make after sales as important as selling.

I would appreciate it if there would come more clarity on this asap.

Thanks

Fred Kloren

[kamranmir99]

Dear All,

My problem seems fixed!!!

I opened my laptop palm rest portion and pasted my visiting card small pieces on the black rubber type peices which i guess are placed to move the palm rest part little up.. so it should be little more up otherwise it touches the keyboard cable and make it abnormal....

[afeldman9]

I have this same exact problem with my thinkpad edge.

'e' - produces a 'p' and tries other functions (adjusting volume, right clicks, del etc... usually a combination)

'd' - produces '#;' for some reason and also turns the microphone on and off

'c' - produces 'b' then enter then '~'

'3' - produces a '0'

F2, F3 and F4 also do a number of odd things (right clicks, deletes, so on and so forth)

Has a definitive solution to this problem become available? What do I do, I am not someone who is comfortable taking a computer apart?

[Mark_Lenovo Administrator]

Yes,

There is a definitive solution.  Please contact service - the replacement keyboards will have additional protection for the cable that will prevent damage to it.

Mark

[skandaltimbuktu]

Dear All,

I bought my thinkpad Edge last year to use it for my studies. It worked perfectly until March when suddenly function buttoms and keyboard buttoms mostly the german ä started to write on iuts own. Firstly I thought someone hacked my pc ut it still appeared after disconnecting from the internet. I googled the Problem and found the attached tread which shows that this is a common problem. Sadly I'm out 2 or 3 months of my warranty but hope that you, as this problem is common, will help me fix this as depending on your service now I will decide where I will buy my next product. Previously I already talked to your customer service who told me that they want to send me a quote to repair the laptop but nothing happened.

Following the Case ID :A1757WX

Again, I actually would see this a a fee free service in due to the high amount of claims I could see in this threat and an Admin named Mark_Lenovo has answered to some customers:

"

Can you send me a PM with your contact information and the model / serial of your system - this is found on the bottom of the system.   It is less than a month out of warranty and perhaps we can help on this.  Let's see what can be done.

Thanks

Mark"

This was answered to the matter of pbrightb who i as well out of his guarantee. Please find my Serial Number and Model below. I expect the same service.

ID 030247G

Regards

Thomas

Moderator Note; s/n edited for member's own protection, duplicate post removed.

[aholland73]

Hi all

Seeing the same issue with my girlfriend's Edge 15, purchased in December 2010 and hence now 6 months out of warranty.  The problem started to occur around March this year (2012). 

Due only to my recommendation of the brand (because of my own love of ThinkPads - I've had several over the years), the laptop was purchased directly from Lenovo UK and dispatched to my address in the UK.  However, my girlfriend (Charlene) lives in Malta and thus it was taken back there days after delivery (She gave me the money so that I could order on her behalf as Lenovo machines seem not to be available to buy anywhere in Malta, which is a shame as the Maltese really appreciate style and quality! - Lenovo, can you look into having stockists in or mail order to Malta please?) . 

Charlene has been very pleased with the laptop and even though she paid nearly £700 for a top-spec'd Edge 15, regards it as money well spent considering low-end rival brands with significantly lower build quality and reliabiity cost considerably more in Maltese shops.

But the edge, ahem, of her happy experience has been taken off by this keyboard problem* and we're not sure how to go about getting a resolution.  Would I (as the original purchaser) have to log a call with Lenovo or would Charlene (there is a Lenovo agent in Malta?).  I work in the IT industry so would be happy to fit a new keyboard part myself if only Lenovo would supply this to us, is that possible?  It seems clear that it is a design fault and even though it is out of warranty I believe Lenovo should still provide assistance, if only to provide a replacement part free of charge.

Thanks, Andrew/

*and ironically, I've just arrived in Malta for a 2 week stay there.  I arrive to find the laptop has suddenly become unbootable.... the 320gb Hitachi drive has conveniently decided to head to the hard drive grave yard, leaving me with the added task of replacing that while here! 

[ngibbard]

Mark,

Please provide more information for assistance.  I have called 5 different numbers for support and I'm getting the run around.  Please help us with the number and what exactly we are suppose to say to make them understand the problem. 

This is driving me crazy.  Thank you

Nicole

[ngibbard]

I just ordered a new keyboard for 74.00.  I'm not happy because this problem should be fixed by Lenovo.  I will not be buying another Lenovo.

[Mark_Lenovo Administrator]

All,

There could be other reasons why you are having keyboard problems, but if you have these symptoms, please see this tip

http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?DocID=HT072715

Service should be able to help you under the terms of this ECA (assuming your system qualifies based on the date range and other factors noted in the tip)   This coverage extends through March 2013.

Thanks

[jmcgrady]

My e520, not long out of warranty, is having the same issue with its keyboard.