Lenovo - it'd be great to get some explanation on what was the cause of the thinkpad tablet shipping delay. I think it's ridiculous how you blatantly ignored your direct order customers and prioritized your resellers where they have a lot of inventory and you have zero inventory on hand. The lack of communications has been pretty bad on this.
I went to a nearby university computer store and they had stacks of Thinkpad tablets on hand while you couldn't ship one to a customer who ordered it until yesterday. By the time you shipped my system (which wouldn't come until a month after I preordered it), I've already bought a unit from said computer store (I almost picked up an ipad instead...almost) and now you've made it impossible for me to cancel my original order. I now have to wait till it ships to me, pick it up and then return it to you. Thank you for wasting my time because that's what you do to your valued customers.
I think you have a handful of formerly loyal and now disgruntled customers on your hand over this experience. Business 101 says that transparency and communications is the best practice here. It'd be great for an explanation of why it happened. While you're at it, could you please let us know when the next software patch is coming cause there's clearly issues such as random battery drains due to nonexistent 3G radios and Honeycomb 3.2. I don't need a date but knowing that you guys are actually going to support this beyond the initial sale will go a long way to restoring goodwill.
