Betreff: No 3G connection after OTA3

[hchristiansen]

I have exactely the same problem. OTA3, german o2 SIM. 

The above solution with a Vodafone SIM works until reboot.

Support Hotline seemed rather ineffective. At first they wanted to have a remote session (which, of course, doesn't really work on a tablet), then they wanted me to send the tablet in WITHOUT SIM card.

After calling again, I got the information, that the two solutions right now are to send the tablet in (which will result in nothing) or using an older software release which I can get from google (no idea where to get it there). That only Vodafone is supported was mentioned a few times as well.

I really like the tablet, but a Netlock has NEVER been mentioned and it didn't have one before.

I hope we will see a real solution soon, though I doubt it

[immotron]

Use the case number and open up a complain by sending an email to:

support_de@uk.ibm.com

The email should include the following informations:

1) Case number

2) Model Number of your tablet

3) Serial Number of your tablet

4) Discription of the problem

5) The Solutions given and a comment by you regarding this solutions

[hchristiansen]

Done, although I am not exactely sure why it is IBM I am sending the complaint to...

[gillan]

Same problem here.

No 3G with O2 sim card.

And D1 (telecom) as well...

Hope Lenovo will fix it soon.

Otherwise we have a simlocked tablet now... )))-8

Ian

PS:

[immotron]

I just want to point out on a German Forum where this issue is discussed:

http://www.android-hilfe.de/lenovo-thinkpad-tablet-forum/249261-android-4-0-3-3g-problem-beschwerdef...

[kai74]

At first i want to say "thank u all" and special thanks goes to immotron for his great communication with Lenovo.
Let us send him a lot of cofe. :-)

And now in german:
Danke für eure mithilfe. Immotron, mach weiter so. Ich finde es super von dir. Die kaffee-rechnung geht an mich. Grins.

[kai74]

Newsflash !!!

Now i tried my o2 sim-card in an "odys cosmo" tablet witch was updated to android 4.03 and it works great. After reboot it works too.
So it should be an issue by Lenovo.


Jetzt hatte ich die Gelegenheit meine o2-sim-Karte mit einem "odys cosmo" tablet zu testen, welcher auf 4.03 geupdatet wurde und es funktioniert perfekt. Nach einem Neustart hatte ich weiterhin g3 ohne Probleme.
Somit sollte klar sein, dass der Fehler bei Lenovo liegt.

[joe910]

I called the support hotline today and they asked me to send the tablet to the repair center, because they are not able to do diagnostics on software issues on Android Tablets. I denied to send in the machine because I'm sure they can make a fix available over the air. After the phonecall I followed the suggestion of immotrons link (Message #45) und wrote a mail to the Support Team.

I will keep you updated on their answer.

[rk4by]

Our problem is now news on heise online:

http://www.heise.de/newsticker/meldung/Lenovos-Tablet-hat-nach-Update-Probleme-mit-UMTS-1586673.html

[Mornsgrans]

Please see this thread:

http://forum.lenovo.com/t5/ThinkPad-slate-tablets/OTA3-3G-issues/td-p/759471

Lenovo needs logfiles from the users, who have 3G - issues. A couple of O2-customers did mail them, but Lenovo also needs the logs from users, who have 3G - issues using other providers like D1 etc.