Good news I am now happy with Lenovo again. I got a call from the escalation department today and they offered a replacement. It would have to be approved by the warranty department. He assured me it would ship directly from the factory without the defective board.
A few hours later I go a call from the fulfillment department with an approval and the email below. It still may take a week or 2 to get the replacement. I will let you know when it arrives. They also extended the warranty period by 2 months from the original start time.
If you are having the same issue just call in to Depot Customer Support and ask that your case be escalated. They will call within 2 days and hopefully you get the same results I did. Now I am waiting on a call now for my other one that went in the 14th.
This is to confirm Lenovo has agreed to replace your unit with a new unit. This email will outline
the steps of the replacement process.
1. The replacement unit will either be the same type of unit or the most current model of the unit that you have. It is a brand new unit that
will ship to you directly from the factory.
2. Lenovo will match all of the specs of your unit.
3. Lenovo will replace any extra batteries or docking stations you may have if they are not compatible with the replacement
unit you will be receiving.
4. Within 3-5 business days after you receive the replacement unit Lenovo will email return labels and instructions to you for the return of the original unit. Print out
the labels and the return authorization, tape them both to the box and send the original unit back to Lenovo. You have 10 days from the time you receive the labels
to send the original unit back. (Example: If you are emailed the labels on the 10th then you have until the 20th to return the original unit.)
5. Lenovo requires a credit card number to ensure the return of the original unit. No holds are put on the credit card and, as long as the original unit is returned to Lenovo
within 10 days, the credit card will not be billed. If the unit is not sent back to Lenovo they reserve the right to bill the credit card for the cost of the replacement unit.
It is the customer's responsibility to make sure the original unit is sent back to Lenovo within the 10 day time period.
