Power Button switch fell off the motherboard

[JameZ]

@SBSSC,

Got your PM, thanks.

I've got a case with engineering and requesting them to intercept those which you have sent to service.

//JameZ

[cledi]

The european division of lenovo wanted me to pay for that .

...but finally,  after 2calls and one email (and maybe a little help from JameZ :-), the rapair was done under warranty.

Thanks!

[JameZ]

@SBSSC,

Apparently the case got returned as your 1 of your unit got serviced but am not sure what happened to the other. Is that right?

@All,

Appreciate if someone in the US with a power button on the TPT drop me a note so I can get it shipped to engineering.

//JameZ

[ronlowe]

My switch quit working and I called customer service and was told I would have to reserve $950 on my credit card to cover any repairs not covered under warranty. I was not about to to do this. I waited a couple of days and called again and got a totally different story. The service person could not have been more helpful! Received a UPS box the next day and sent the TPT back on Wednesday. Received regular updates on the website while they had to wait a few days for a backordered part. Received my TPT this morning (Thursday). Everything works like new. The customer service and web updates were great!

[d_lane]

My power button is also evidently dead.  Just got off the phone with tech support, no mention of any charges.  They're sending me a box for a warranty repair.

[chinapecker]

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JameZ wrote:
@SBSSC,

Apparently the case got returned as your 1 of your unit got serviced but am not sure what happened to the other. Is that right?

@All,

Appreciate if someone in the US with a power button on the TPT drop me a note so I can get it shipped to engineering.

//JameZ

---

Thanks JameZ,

Just send you a PM. Will you send me a Returnning box? Or need me to call warranty first?

[JameZ]

@d_lane,

I think we'll let service repair yours and I will take the chinapecker's unit for engineering to look at it.

@chinapecker,

Is this ok with you? btw I dropped you a PM too.

//JameZ

[chinapecker]

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JameZ wrote:
@d_lane,

I think we'll let service repair yours and I will take the chinapecker's unit for engineering to look at it.

@chinapecker,

Is this ok with you? btw I dropped you a PM too.

//JameZ

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OK! Already send you a PM.

[cadler333]

I live in the USA I have a tablet that has a disfunctional power button. I have to press it several times with different types of pressure to have the unit power on or wake up. Can you please help me get this problem fixed. Casey

[chinapecker]

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chinapecker wrote:

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JameZ wrote:
@d_lane,

I think we'll let service repair yours and I will take the chinapecker's unit for engineering to look at it.

@chinapecker,

Is this ok with you? btw I dropped you a PM too.

//JameZ

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OK! Already send you a PM.

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JameZ:

I just openned my TPT and find the Power Switch was dropped off from the board. I do not have tools to solder it back. So I sticked it back with glue. Now everything looks like Fine. But I am not sure how long it could stand.