Warranty refused : broken USB port

[daveelt]

Lets all read Mark's reply carefully.

"current production systems should not be affected."

That means they changed the production line to correct the problem. It is likely that all thinkpads created prior to the change are susceptible to failure.

I doubt he is going to say that out loud.

[pghFL]

FWIW I got that, but still feel a bit more info should be forthcoming.

[midi]

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Mark_Lenovo wrote:Bhafner,

I'd encourage you to contact your account rep and have them engage our project office to help you with an appropriate resolution for your particular circumstances.   Please send me a private message if you need more help.

Thanks!

Mark

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Hi Mark, I see reference to account rep a lot, but what about private purchasers via the online store? What are their options? While my recently arrived TPT hasn't had issues, I must admit this thread makes me nervous that it's merely a matter of time.

[andyP Community SuperMod]

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Mark_Lenovo wrote:

We have made progress on this issue and there is a servicer tip in place that should help customers contacting the call center or authorized warranty providers now.

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@ midi,

If you should have the problem, I hope you don't, you should contact service or a warranty service provider in your area. "Servicer Tips" are internal Lenovo notifications to service providers informing them of the proceedures to be followed should specific issues be raised by a customer concerning a specific system.

[shonangreg]

If we have a defective unti and wait till we have problems, might we not wait just past the warranty cutoff?

I can't believe the ThinkPad name has taken the hit that it has already.

Note from Moderator:  Comments which violated the forum rules were removed.

[Mark_Lenovo Administrator]

All, 

This issue is no different than any other issue we have worked, which has been discussed in the forum.   Most of the issues in the forum tend to be resolved through software - BIOS / Drivers / Other code updates.   Sometimes there are hardware issues found and fixes incorporated into production and service parts.   

As the underlying cause of hardware issues can relate to suppliers, particular batches of components, time periods, or tolerances of components that may only cause a problem in certain scenarios or a subset of the systems in the field, we need to address these within the terms of the warranty.

I appreciate your understanding .

Thanks

Mark

[pghFL]

We appreciate your help, Mark.

Is it possible to at least get a range of serial numbers that may have the potential for this problem?

It's not fun babying a micro USB port "in case" it might fail. I'm always gentle with my gear, but I'm afraid to use the port at all. Not good. Even paid 60.00 for a dock I didn't need to avoid breaking the port.

[eKeith]

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pghFL wrote:
We appreciate your help, Mark.

Is it possible to at least get a range of serial numbers that may have the potential for this problem?

It's not fun babying a micro USB port "in case" it might fail. I'm always gentle with my gear, but I'm afraid to use the port at all. Not good. Even paid 60.00 for a dock I didn't need to avoid breaking the port. 

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My scenario exactly...

[ybrevic]

For the record, my TPT stopped charging over the weekend, and the micro-usb was a bit wobbly.  I called customer support on Monday, and they shipped out a box to return it for service, without any questions or hassle. 

So far, that seems like a pretty good response.

[eKeith]

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ybrevic wrote:

For the record, my TPT stopped charging over the weekend, and the micro-usb was a bit wobbly.  I called customer support on Monday, and they shipped out a box to return it for service, without any questions or hassle. 

So far, that seems like a pretty good response.

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Sorry to hear about your TPT but thanks for sharing the positive news about Lenovo's response...