10-12-2011 01:55 AM - edited 10-12-2011 05:56 AM
Ok, this is the final straw for our company's rollout of these tablets.
After 3 days use, the internal USB pins broke on the tablet. Lenovo have said this is a consumer issue and not warranty and will effectively charge the full cost of a new tablet to "repair".
Given phones have this as a charging route and take years of cables in/out without problems, I'd say it was either a faulty part or a sub-standard spec port.
100% unacceptable and I intend to escalate to resolve. Business priced/marketed devices have to take substantially more abuse than any consumer units. I treat my equipment delicately compared to the sales force - goodness knows the return rate I'd have from them.
10-12-2011 04:04 AM - edited 10-12-2011 04:18 AM
Does the ThinkPad come with a much weaker warranty than the consumer-oriented IdeaPad line?
I don't want to cancel my order, but if Lenovo is not going to publicly stand behind its product, I will cancel and wait for the next, fully-functional N-trig tablet. The complaints about software alone here, and the silence from Lenovo staff, is well beyond what I would expect from even a second-tier vendor.
And new pricing is coming along for andorid tablets, but I've yet to hear anything proactive from Lenovo on this regarding the ThinkPad. Lenovo is risking all the products in the pipeline being cancelled mid-order. It is just dumb to not head off this eminent problem.
Come on, Lenovo. Wake up and say something substantial. Your early-adopter crowd is losing faith in you.
10-12-2011 04:28 AM
10-12-2011 05:56 AM
Update 2 : A member of the EMEA PR team dropped me a note to say they have escalated the issue to the product support team - not sure if this will have an effect but nice to see someone responded. Of interest was the following comment : " there were some early charging issues with the product that was due to the power management software and has been resolved with an over the air update to version 65 of the preloaded software".
Update 1 : The UK IBM/Lenovo support team tell me it is my fault that 3 days of inserting the supplied USB cable broke the USB port. I have the option or repair or being charge £70 to return the useless unit to me. I have emailed a few execs in Lenovo asking if this is the quality product they wish to endorse and await a reply.
10-12-2011 06:44 AM - edited 10-12-2011 06:48 AM
FDP makes a good case that this launch of the TPT is failing. I want it to succeed, but Lenovo really is behind where they should be on this.
FDP's comment is at the top of page 2 of http://forums.lenovo.com/t5/ThinkPad-slate-tablets
10-12-2011 07:02 AM
10-12-2011 11:12 AM
Can you send me a PM with your contact info on this, case numbers etc? We can look into this further and see what can be done. Thanks!
10-13-2011 07:31 AM
10-13-2011 10:35 AM
However, if Samsung or any other vendor comes out with a tablet with a real digitizer, I think Lenovo will experience an exodus, unless they change their ways.
The HTC Jetstream seems to be just that. Is there anything other than price to recommend the TPT over the Jetstream?
The Jetstream is only available from AT&T and is 4G-enabled, so the price is $849 or $699 w/2 yr contract and data plan.
10-13-2011 03:34 PM
Where did you call? Can you confirm the phone # ? I'm really astonished because while I could understand support telling you that this was not a warranty item and would not be covered for free unless you had a ThinkPad protection coverage upgrade on the warranty, I don't understand the $970 amount and any requisite to prepay or have a charge hold on your card.
This just doesn't sound right. Could you please send me a private message with your case number from service? I'd like to follow up...
Even a top tier repair on a laptop for an LCD or System board is $595, seems incongruitous.
Thanks for noting this.