Thinkstation E30 warranty support ?

[sksengupta]

Hi,

We just bought a new E30 (7852452U) and it fails to complete the startup sequence ( it says Setup is preparing your computer for first use, and hangs).

How can we get warranty service? I tried calling 1-800-426-7378 and after navigating numerous options end up in wrong places.

Can anyone provide a better number or person to call or e-mail?

Thank you for your help.

Regards,

Sandip

[erik Community SuperMod · Accepted solution]

call 800-426-7378 and option 1 for lenovo systems, then option 3 for thinkstation.   enter your four-digit machine type (7824), then option 1 for laptop/server/desktop.   that will connect you with a support rep in atlanta.

regarding your system hanging, you might try disconnecting all USB devices except the keyboard to see if that helps.

[sksengupta]

Erik:

Thanks! I will try both suggestions. Thank you again for your help.

- Sandip

[sksengupta]

Erik:

Your directions for phone support worked - the support rep initially thought I was at the wrong place but then he corrected himself. After a couple of transfers, I was connected to someone who sent me the recovery disks for my machine. Everyone was very courteous. Reinstalling the software was fairly slow, but I finally have a working E30 workstation!

Thanks a lot for the help.

Regards,

Sandip

[erik Community SuperMod]

sandip - outstanding!   thanks for the followup and enjoy your E30!