Support in other languages: 
Reply
Paper Tape
DonLind
Posts: 4
Registered: ‎09-16-2008
Location: California
0

AcSvc.exe faults and dies - ThinkVantage Access Connections is completely unusable

Everything has been fine for at least a year now.

I have been running XP with SP-3 and everything's been just wonderful.   

 

I have two main profiles that I use... one is for work, and one is for my home wireless network. 

I've been easily switching back and forth, depending where I am. 

And when I undock the PC at work, it nicely switches automatically to the wireless.  

 

Two nights ago, I was at home using the home network.  I went to switch it back to the "Work" network (so that when I powered up at work in the morning, it'd be looking for the right LAN) and then shut down.   I've done this many many times...  This time, there was a fault.

 

The Windows Event log showed these messages:

 

The Access Connections Main Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

 

Application popup: EventWnd: AcSvc.exe - Application Error : The instruction at "0x77c2a4fb" referenced memory at "0x3aaf0d5a". The memory could not be "read".

 

And ever since then, the Access Connections Main Service won't start.  AcSvc.exe immediately dies with an application error popup.  And it gets re-started every minute... And dies again.  (yes, I know how to change the "every minute" thing).    I have hundreds of these errors in the event log.  And there's a AcSvc.dmp file... 

 

And without that service, none of the profile management stuff works at all.  The service starts and restarts... If I try to fire up the
"Access Connections" program (ACMainGui.exe), that guy throws up his splash screen...  After maybe 5 minutes, he's progressed enough to show some bits of his normal GUI.  That may be because at *some* point, that AcSvc.exe guy seems to not explode and die - but he's not very functional, either.  Anyway, after another 5 minutes, he maybe shows me the dropdown that lists my profiles.  I can select a different profile, but he hangs again... totally useless.  

 

First thing I tried was to do a System Restore and back things off to a recent restore point - this would fix up drivers and the windows registry.  I tried two restore points.  Windows failed to successfully restore to those points.  This matches my experiences on my home computers, too... Windows Restore is a nice idea but works only about 5 percent of the time.  Gave up on that.

 

I've tried uninstalling the Access Connections stuff I was using before (I think it was about 18 months old, but I'm not sure).  I've installed the latest version (5.02) and that didn't help.  I then uninstalled (leaving the profiles defined) and reinstalled.  That didn't help.  I then uninstalled and told it to wipe out my profiles. Then, I tried all of the available versions of Access Connections (4.23, 4.42, 4.52, and 5.02) and they all do exactly the same thing.  Ac.Svc.exe dies instantly when it's started.

 

I don't *think* anything changed in the past couple of days... no new Windows fixes... No new software installs of any kind... at least as far as I know and remember.

 

Does anyone know why AcSvc.exe would be dying like this? 

 

My guess is that it might be something to do with attempting to link to some DLL that isn't working right... But I don't know... 

 

I haven't seen anything like this in this forum... 

 

help?  please?

 

Don

Paper Tape
DonLind
Posts: 4
Registered: ‎09-16-2008
Location: California
0

Re: AcSvc.exe faults and dies - ThinkVantage Access Connections is completely unusable

AcSvs trace:

Ok AcSvc( SYSTEM(Prvlg).5600.3544) 08:48:26:956 _tWinMain: Entry
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:26:956 Service_Main: Entry
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:26:971 Service_Main: After CreateThread for IbmBldIdCheckThrdRtn
Ok AcSvc( SYSTEM(Prvlg).5600.3292) 08:48:26:971 IbmBldIdCheckThrdRtn: Entry
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:26:987 AcAdaptersInfo::MigrateOldWANProfilesToNewProfiles Entry
Ok AcSvc( SYSTEM(Prvlg).5600.3292) 08:48:26:987 IbmBldIdCheckThrdRtn: OpenHWInterface succesful. Calling CloseHWInterface now.
ERROR AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:003 CAcPrfMgrImpl::ReadVpnSettings: Error Adding Level [VpnSettings]
Ok AcSvc( SYSTEM(Prvlg).5600.3292) 08:48:27:018 IbmBldIdCheckThrdRtn: Exit
ERROR AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:018 CAcPrfMgrImpl::ReadBrowserPxySettings: Error Opening Level [BrowserPxySettings]

Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:034 Service_Main: Reported SERVICE_RUNNING status to SCM.
Ok AcSvc( SYSTEM(Prvlg).5600.5532) 08:48:27:050 AcHWRadioSwitchEventHandler::thMainProc(): Entry
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:065 ACon.cpp AConInitDll: Entry
Ok AcSvc( SYSTEM(Prvlg).5600.5532) 08:48:27:065 HWRadioSwitchEventProc: Entry
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:065 ACon.cpp AConInitDll: Exit
Ok AcSvc( SYSTEM(Prvlg).5600.5532) 08:48:27:081 AcHWRadioSwitchEventHandler::QueryCurrentHWSwitchStateFromPMDriver: Calling IOCTL_PMDRV_GLSWGETSTATE
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:081 AcAdaptersInfo::GetSelectedAdapterPnpIdList: (Entry)
Ok AcSvc( SYSTEM(Prvlg).5600.5532) 08:48:27:096 AcHWRadioSwitchEventHandler::QueryCurrentHWSwitchStateFromPMDriver: IOCTL_PMDRV_GLSWGETSTATE Result 1
Ok AcSvc( SYSTEM(Prvlg).5600.5532) 08:48:27:112 HWRadioSwitchEventProc: Waiting switch event...
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:190 ACConfigManager::CreateNotificationWindow Entry
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:190 ACConfigManager::CreateNotificationWindow CreateNotficationWindowThrdProc
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:206 ACConfigManager::CreateNotificationWindow exit
Ok AcSvc( SYSTEM(Prvlg).5600.3100) 08:48:27:206 CreateNotficationWindow: Entry
Ok AcSvc( SYSTEM(Prvlg).5600.3100) 08:48:27:221 ACConfigManager::CreateNotficationWindowThrdProc Entry
Ok AcSvc( SYSTEM(Prvlg).5600.5884) 08:48:27:237 ACConfigManager::devChangeThrdProc entry
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:300 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = PCI\VEN_168C&DEV_1014&SUBSYS_058A1014&REV_01\4&20975680&0&00E1
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:300 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = PCI\VEN_168C&DEV_1014&SUBSYS_058A1014&REV_01\4&20975680&0&00E1
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:315 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
ERROR AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:315 AcConfigManager::GetRegistryProperty: CM_Get_DevNode_Registry_Property() Failed for PCI\VEN_168C&DEV_1014&SUBSYS_058A1014&REV_01\4&20975680&0&00E1. Registry property=13!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:331 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:331 AcOidHlpr::GetOidValue: pnpId=PCI\VEN_168C&DEV_1014&SUBSYS_058A1014&REV_01\4&20975680&0&00E1 ulOidValue=66050
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:346 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = PCI\VEN_168C&DEV_1014&SUBSYS_058A1014&REV_01\4&20975680&0&00E1
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:346 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = PCI\VEN_168C&DEV_1014&SUBSYS_058A1014&REV_01\4&20975680&0&00E1
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:362 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:362 AcOidHlpr::GetOidValue: Exit
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:378 AcOidHlpr::GetAdapterType [PCI\VEN_168C&DEV_1014&SUBSYS_058A1014&REV_01\4&20975680&0&00E1] returns [1] Value
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:378 AcOidHlpr::GetOidValue: pnpId=PCI\VEN_168C&DEV_1014&SUBSYS_058A1014&REV_01\4&20975680&0&00E1 ulOidValue=65799
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:393 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = PCI\VEN_168C&DEV_1014&SUBSYS_058A1014&REV_01\4&20975680&0&00E1
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:393 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = PCI\VEN_168C&DEV_1014&SUBSYS_058A1014&REV_01\4&20975680&0&00E1
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:409 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:409 AcOidHlpr::GetOidValue: Exit
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:425 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = PCI\VEN_8086&DEV_109A&SUBSYS_200117AA&REV_00\4&192AC53F&0&00E0
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:425 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = PCI\VEN_8086&DEV_109A&SUBSYS_200117AA&REV_00\4&192AC53F&0&00E0
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:440 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
ERROR AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:440 AcConfigManager::GetRegistryProperty: CM_Get_DevNode_Registry_Property() Failed for PCI\VEN_8086&DEV_109A&SUBSYS_200117AA&REV_00\4&192AC53F&0&00E0. Registry property=13!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:456 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:456 AcOidHlpr::GetOidValue: pnpId=PCI\VEN_8086&DEV_109A&SUBSYS_200117AA&REV_00\4&192AC53F&0&00E0 ulOidValue=66050
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:471 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = PCI\VEN_8086&DEV_109A&SUBSYS_200117AA&REV_00\4&192AC53F&0&00E0
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:471 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = PCI\VEN_8086&DEV_109A&SUBSYS_200117AA&REV_00\4&192AC53F&0&00E0
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:487 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:487 AcOidHlpr::GetOidValue: Exit
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:503 AcOidHlpr::GetAdapterType [PCI\VEN_8086&DEV_109A&SUBSYS_200117AA&REV_00\4&192AC53F&0&00E0] returns [0] Value
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:503 AcOidHlpr::GetOidValue: pnpId=PCI\VEN_8086&DEV_109A&SUBSYS_200117AA&REV_00\4&192AC53F&0&00E0 ulOidValue=65799
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:518 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = PCI\VEN_8086&DEV_109A&SUBSYS_200117AA&REV_00\4&192AC53F&0&00E0
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:518 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = PCI\VEN_8086&DEV_109A&SUBSYS_200117AA&REV_00\4&192AC53F&0&00E0
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:534 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:534 AcOidHlpr::GetOidValue: Exit
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:550 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = ROOT\ATT_AGNFILTMP\0000
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:565 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = ROOT\ATT_AGNFILTMP\0000
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:565 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:581 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = ROOT\ATT_AGNFILTMP\0001
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:581 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = ROOT\ATT_AGNFILTMP\0001
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:27:596 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
<snipped out a bunch of similar suuccessful messages>
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:096 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:112 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = ROOT\WSIMDMP\0003
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:112 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = ROOT\WSIMDMP\0003
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:128 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:128 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = SW\{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:143 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = SW\{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC
ERROR AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:143 AcConfigManager::GetRegistryProperty: CM_Locate_DevNode() Failed for SW\{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC. Registry property=10!
ERROR AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:159 AcConfigManager::GetAdapterGUIDFromPnpID: GetRegistryProperty() Failed for SW\{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC!
ERROR AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:159 AcConfigManager::GetAdapterList Fail to get GetAdapterGUIDFromPnpID

Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:175 BuildAdapterList: Entry
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:175 BuildAdapterList: Adapter HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B has been inserted
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:190 AcAdaptersInfo::GetAdapterObjectFromPnpID: Entry, pnpid=HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:331 AcAdaptersInfo::GetAdapterObjectFromPnpID: pnpId=HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B ulSTatus=25174026 ulProb=0
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:346 AcOidHlpr::GetOidValue: pnpId=HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B ulOidValue=66050
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:346 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:362 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B&REV_0900\4&1BFA4A7E&0&0102
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:362 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
ERROR AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:378 AcConfigManager::GetAdapterGUIDFromPnpID: reg.GetRegistryValue() Failed for HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B&REV_0900\4&1BFA4A7E&0&0102!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:378 AcOidHlpr::GetOidValue: Exit
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:393 AcAdaptersInfo::GetAdapterObjectFromPnpID: checking if HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B is modem device or not
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:393 AcAdaptersInfo::GetSelectedAdapterPnpIdList: (Entry)
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:409 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:409 AcOidHlpr::GetOidValue: pnpId=HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B ulOidValue=66050
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:425 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:425 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B&REV_0900\4&1BFA4A7E&0&0102
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:440 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
ERROR AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:440 AcConfigManager::GetAdapterGUIDFromPnpID: reg.GetRegistryValue() Failed for HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B&REV_0900\4&1BFA4A7E&0&0102!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:456 AcOidHlpr::GetOidValue: Exit
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:456 AcModem::AcModem() Constructor Entry
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:471 AcModem::AcModem() Constructor Exit
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:487 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:487 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B&REV_0900\4&1BFA4A7E&0&0102
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:503 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
ERROR AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:503 AcConfigManager::GetAdapterGUIDFromPnpID: reg.GetRegistryValue() Failed for HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B&REV_0900\4&1BFA4A7E&0&0102!
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:518 AcAdaptersInfo::GetAdapterObjectFromPnpID: Found a modem device for [HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B]
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:518 CAcAnc::NotifyDeviceArrival: Device arrival notification for HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_17AA201B
ERROR AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:534 BeginPacketMonitorForAdapter: ANC not yet initialized. Return
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:534 BuildAdapterList: Adapter PCI\VEN_168C&DEV_1014&SUBSYS_058A1014 has been inserted
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:550 AcAdaptersInfo::GetAdapterObjectFromPnpID: Entry, pnpid=PCI\VEN_168C&DEV_1014&SUBSYS_058A1014
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:550 AcAdaptersInfo::GetAdapterObjectFromPnpID: pnpId=PCI\VEN_168C&DEV_1014&SUBSYS_058A1014 ulSTatus=25174026 ulProb=0
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:565 AcOidHlpr::GetOidValue: pnpId=PCI\VEN_168C&DEV_1014&SUBSYS_058A1014 ulOidValue=66050
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:565 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = PCI\VEN_168C&DEV_1014&SUBSYS_058A1014
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:581 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = PCI\VEN_168C&DEV_1014&SUBSYS_058A1014&REV_01\4&20975680&0&00E1
<snipped out more trace>

[PCI\VEN_168C&DEV_1014&SUBSYS_058A1014] returns [1] Value
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:659 AcAdaptersInfo::GetAdapterObjectFromPnpID: adaptertype=2, pnpid=PCI\VEN_168C&DEV_1014&SUBSYS_058A1014
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:659 GetVersionDependentWLAdapterType: Entry
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:675 GetVersionDependentWLAdapterType: NumberOfVerDependencyEntries=1
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:675 GetVersionDependentWLAdapterType: WL Supplier API DLL Lowest Version that supports this adpt type = 5.0.0.0
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:690 ACHelperGetFileVersion: WCAPI.DLL's Raw File Version = 50002.75
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:690 ACHelperGetFileVersion: WCAPI.DLL's Converted File Version = 5.2.0.117
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:706 GetVersionDependentWLAdapterType: Current WL Supplier API DLL Version = 5.2.0.117
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:706 GetVersionDependentWLAdapterType: Current API DLL Version is greater than or equ WLSuppAPIDLL_LowestVer.
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:721 AcAdaptersinfo.GetWlAdptObject: Calling CreateThread for PCI\VEN_168C&DEV_1014&SUBSYS_058A1014 now
Ok AcSvc( SYSTEM(Prvlg).5600.3436) 08:48:28:737 AcAdaptersinfo.GetWlAdptObject: Waiting for event for PCI\VEN_168C&DEV_1014&SUBSYS_058A1014 now
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:737 AcAdaptersinfo.GetWlAdptObjectThrdProcWrap: Entry for PCI\VEN_168C&DEV_1014&SUBSYS_058A1014
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:768 CAcAtherosApp::InitInstance: Entry
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:768 CAcAtherosApp::InitInstance: Exit
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:784 AcAdaptersInfo::GetWlAdptObject: Calling the interface routine GetAdapterObject of Atheros wrapper DLL AcAtherosV2.DLL
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:784 AcAtherosWrap: Constructor Entry
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:800 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid before GetCompletePnpID() = PCI\VEN_168C&DEV_1014&SUBSYS_058A1014
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:800 AcConfigManager::GetAdapterGUIDFromPnpID: szpnpid after GetCompletePnpID() = PCI\VEN_168C&DEV_1014&SUBSYS_058A1014&REV_01\4&20975680&0&00E1
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:815 AcConfigManager::GetRegistryProperty: SUCCESSFUL!
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:831 AcAtherosWrap: Storing m_pAthPnpIdMapEntry in this instance of the object
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:831 AcAtherosWrap.Initialize: Entry
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:846 ACAthMSVC6_InitializeAtherosAPI: Entry
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:846 AcAthMSVC6.ReInitializeAPIReferences Entry
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:862 AcAthMSVC6.ReInitializeAPIReferences Exit
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:878 ACAthMSVC6_InitializeAtherosAPI: Calling WcLoadAPI2()
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:924 ACAthMSVC6_InitializeAtherosAPI: After calling WcLoadAPI2()
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:940 ACDebugUnhandledExceptionFilter: Current Process Id=5600 & Thread Id = 5620
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:28:940 ACDebugUnhandledExceptionFilter: File name is=C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.dmp handle=268
Ok AcSvc( SYSTEM(Prvlg).5600.5620) 08:48:31:596 AcAdaptersInfo::CheckWlAdapterCacheForAppCloseCallback: Entry

Don 

Paper Tape
DonLind
Posts: 4
Registered: ‎09-16-2008
Location: California
0

Re: AcSvc.exe faults and dies - ThinkVantage Access Connections is completely unusable

OK, I'm still dead out here.

Do any Lenovo people read this forum?

I realize that normal "mortals" without access to source code and debuggers are not going to be able to do much with "unable to read <hex mem address>"    But when the service has an untrapped fault, it seems like Lenovo should chime in here.

The AcSvc service just plain doesn't work on my computer. 

I have actually figured out how to turn on a bunch of undocumented tracing within the AcSvc thing.  I created a few registry settings found by noting that the program was looking at certain registry settings (as reported by MS/SysInternal's Process Monitor program).   And, after guessing at appropriate values for a while, I can get some traces.  They don't mean *too* much to me.  They look like normal traces that programmers have in their code.  But it might help someone familiar with exactly what AcSvc is supposed to be doing.  That AcSvc trace is in my previous post.

I guess my main complaint here is that I shouldn't have to be doing this.  AcSvc should NOT explode and die, leaving no decent hint as to what's wrong.

This is just carrying "self serve" support too far.   This forum *seems* to be the only "support" that exists...  Sigh...

Don 
Paper Tape
gadmeer
Posts: 3
Registered: ‎12-03-2008
Location: Germany
0

Re: AcSvc.exe faults and dies - ThinkVantage Access Connections is completely unusable

Hi Lenovo, Hi Don,

I also have the same problem and I do have the same error messages and so on.

Please help!

I getting this error 3 month ago. But unfortunately the only thing helped, was to reset my hole tablet and reinstall it.

But, this can't be a good solution!

@Don maybe we stay in touch until one of use solve the problem!

 

Greatings

Andreas

Paper Tape
DonLind
Posts: 4
Registered: ‎09-16-2008
Location: California
0

Re: AcSvc.exe faults and dies - ThinkVantage Access Connections is completely unusable

Hi...

 

Just to finish this story off...  I took my laptop into the tech guys here at work. 

I believe they got things going again by uninstalling the wireless drivers and then reinstalling them. 

 

I still get some explosions from time to time of some of the ThinkVantage stuff. 

But now, the laptop can switch from the wired to wireless modes again.

And it doesn't die any more as the above posts described. 

 

Hope that helps some...

 

Don

Paper Tape
gadmeer
Posts: 3
Registered: ‎12-03-2008
Location: Germany
0

Re: AcSvc.exe faults and dies - ThinkVantage Access Connections is completely unusable

Hello,

I fixed the Problem on my X41 Tablet:

1. Deinstall Access Connections

2. Remove Driver From Device Manager

3. Reboot

4. Install Driver (newest from the Lenovo Page)

5. Install Access Connections (5.02)

 

Then it works...

If this don't works use a deinstall tool like revo uninstaller or something else!

 

Greatings,

Andreas

Paper Tape
echoch
Posts: 4
Registered: ‎11-22-2008
Location: Chicago
0

Re: AcSvc.exe faults and dies - ThinkVantage Access Connections is completely unusable

I know that its been a long time since this thread was active, but I am wondering whether Andreas is still around and might be able to say which driver he removed and reinstalled?

 

I am having similar problems...

 

Eric

Paper Tape
gadmeer
Posts: 3
Registered: ‎12-03-2008
Location: Germany
0

Re: AcSvc.exe faults and dies - ThinkVantage Access Connections is completely unusable

Hi,

I am sorry, i forgot to post this here.

The Driver was the normal WLAN Driver (in my case Networkadapter 11a/b/g Wireless LAN Mini PCI Adapter II)

The DriverTab in the Device Manager says (In German):

 

Treiberanbieter: Atheros

Treiberdatum: 26.10.2007

Treiberversion: 5.3.0.85

Signaturgeber: MS Windows Hardware Compatibility Public

 

The file in my %system% folder is ar5211.sys

 

I am not sure but i think the file i downloaded was called 7rwc09ww.exe

 

I hope this helps, otherwise feel free to reply on this message, i try to help you soon.

 

Dear

Andreas