Can't uninstall RNR 3.01.0037

[Eric555]

In the control panel, add/remove programs, said "can't find "Rescue and Recovery -Client Security Solution.msi"", and let me locate it. How can I do and where is the msi file?

[spaberlejr]

In case you did not see this : ( credit to original poster ) :

Segun,

I have not received any official answer, but I found out how to uninstall 3.0 anyway.

The problem was that somehow the registry files pointed to an installation of 3.1 - probably as the result of a botched installation attempt of system update. These registry records made it impossible to remove 3.0 via the control panel uninstall routine - the registry information (3.1) was in conflict with the *.msi installer file (3.0).

The solution was  using "windows installer cleanup", a free utility provided by Microsoft, to get rid of the (wrong) installer information. You will find the utitilty on the windows website.

Step 1: Check the current version of rnr (run rnr and check the version in the help file) - in my case it was 3.0

Step 2: Use "Windows installer cleanup", look for "rescue and recovery" and press remove

Step 3. Reinstall rnr x.y (3.0 in my case) by going to c:\ibmtools\apps\rnr and running tvtnr3.exe or whichever trtnrxy.exe

Step 4: Uninstall rnr x.y via the control panel uninstall routine.

[Pag]

THANK YOU VERY MUCH! This post was very helpfull for me!

[pmarfatia]

I had the same problem and thought I'd be needing to do the Factory Restore and all those MS and Lenovo updates again....

Thank you spaberleir I followed your process, albeit using the new MS utility at http://support.microsoft.com/kb/2438651 and worked a treat!

So pleased with the result, I joined the forum just to say thanks!

Cheers,

Pete