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What's DOS?
Eric555
Posts: 1
Registered: ‎02-06-2008
Location: sz
0

Can't uninstall RNR 3.01.0037

In the control panel, add/remove programs, said "can't find "Rescue and Recovery -Client Security Solution.msi"", and let me locate it. How can I do and where is the msi file?
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spaberlejr
Posts: 19
Registered: ‎02-29-2008
Location: NJ
0

Re: Can't uninstall RNR 3.01.0037

In case you did not see this : ( credit to original poster ) :

Segun,
 
I have not received any official answer, but I found out how to uninstall 3.0 anyway.
 
The problem was that somehow the registry files pointed to an installation of 3.1 - probably as the result of a botched installation attempt of system update. These registry records made it impossible to remove 3.0 via the control panel uninstall routine - the registry information (3.1) was in conflict with the *.msi installer file (3.0).
 
The solution was  using "windows installer cleanup", a free utility provided by Microsoft, to get rid of the (wrong) installer information. You will find the utitilty on the windows website.
 
Step 1: Check the current version of rnr (run rnr and check the version in the help file) - in my case it was 3.0
 
Step 2: Use "Windows installer cleanup", look for "rescue and recovery" and press remove
 
Step 3. Reinstall rnr x.y (3.0 in my case) by going to c:\ibmtools\apps\rnr and running tvtnr3.exe or whichever trtnrxy.exe
 
Step 4: Uninstall rnr x.y via the control panel uninstall routine.
 

 
 


Pag
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Pag
Posts: 3
Registered: ‎03-26-2008
Location: Austria
0

Re: Can't uninstall RNR 3.01.0037

THANK YOU VERY MUCH! This post was very helpfull for me!
What's DOS?
pmarfatia
Posts: 2
Registered: ‎02-08-2012
Location: Australia

Re: Can't uninstall RNR 3.01.0037

I had the same problem and thought I'd be needing to do the Factory Restore and all those MS and Lenovo updates again....

 

Thank you spaberleir I followed your process, albeit using the new MS utility at http://support.microsoft.com/kb/2438651 and worked a treat!

 

So pleased with the result, I joined the forum just to say thanks!

 

Cheers,

 

Pete