Cannot login using ThinkVantage Fingerprint software

[labus]

Hi, I cannot log in using my fingerprint reader. I am sure that fingerprint reader is OK, I sucessfully enrolled fingerprints. I enabled fingerprint login, when computer starts up, windows 7 message saying "Swipe your finger on green" shows up, but when I swipe the finger, nothing happens. Fingerprint reader just flashes green once (when I try to swiper finger, that is not enrolled, orange light flashes, so fingerprints are enrolled fine).

I tried to uninstall fingerprint software and driver, but its not working. I am logging in with domain account.

OS: Windows 7 x64

Lenovo T410 (NT7Q7MC)

ThinkVantage Fingerprint Software version: 5.9.4

Thank you for help!

Labus

[JDay · Accepted solution]

The domain account is likely the issue since the fingerprint software is installed for local logins. Someone correct me if I'm wrong about this.

[gan Guru]

JDay is right. Go into the control panel, search for finger, click on "change biometric settings" and make sure that allow user to log on to a domain......is checked. After making this change it should work fine with domain accounts.

-gan

[labus]

Thank you very much, it works!

Labus

[DSR31]

Gan,

I have the same problem that Labus has; I can login from PC off to Windows from a Local account but cannot log into my Domain account using the Fingersensor, it only turns the PC on when I swipe with my domain registered finger tip.

I went to Control Panel, FingerReader, and selected the Biometry tab but there was no option to allow a user to log on to a domain. I would be grateful for any suggestions.

DSR31

OS: Windows 7 x64

Lenovo X220 (4286-CTO)

ThinkVantage Fingerprint Software version: 5.9.4

[gan Guru]

Hi DSR31,

I'm not sure if you are at the right place in the control panel. Did you follow the exact steps? Open the Control Panel, type "finger" in the search field and you should see a list of options in the control panel. The one at the bottom should say exactly "Change biometric settings". When you click on this option there should some setting where you can turn biometrics on or off as well as select two options to allow using the fingerprint reader. This is not part of the Lenovo fingerprint software and i cannot see any tab as you described either.

-gan

[solit]

Thanks, it works for me also.

[sandeepgs26]

Thank you very much.. It worked for me too...

[asheppard970]

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gan wrote:

Hi DSR31,

...Open the Control Panel, type "finger" in the search field and you should see a list of options in the control panel. The one at the bottom should say exactly "Change biometric settings". ... 

-gan

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Gan,

I'm having the same issue (Windows 7 Enterprise).  I did exactly as you described but I do not see the "Change biometric settings" option.  All I see are Lenovo - Fingerprint Reader and under that, Enroll Fingerprint and Remove Fingerprint Data.  Any suggestions?

Thanks,

AS

[rongeneric]

Thanks - This series of posts is very helpful.

Much appreciated,

R