04-05-2009 06:23 AM
I just went through a fresh re-install of the OS to discover that I had to manually download tens of patches and updates, without any clear dependency information (or worse, incompatibility information between various versions), click on "I agree" a gazillons times, etc.
You raise an important point. Most of the people who post here are experienced computer users. If we find manual updates to be tedious and error-prone then imagine how less experienced users will react when they're faced with an update challenge.
Imagine also the sort of mess they could make of their systems when they blindly try to install drivers and other updates. Their cry-for-help phone calls to Lenovo's support organization will likely cost Lenovo dearly, both in terms of resources in responding to these calls as well as, and more importantly, loss of reputation for quality products and service.
Lenovo's decision to withdraw TVSU will turn out to be a very costly mistake.
04-05-2009 07:22 AM
I absolutely agree with hausman & slaboure.
A critical analysis & highly important topic that will surely affect end user market.
It becomes difficult & almost impossible for beginners to correctly "identify" most recent patches & updates. Minor version differences, reading the details of fixes & then correctly installing in the "correct" sequence will be hectic for home end user & beginners.
TVSU was doing all this job. Correctly identifying & then also telling the user about the previous version. Then it was also installing the patches. Peace of mind.
I was using Dell Inspiron 1520 & TVSU was the "MAIN" reason to make me Lenovo fan. Otherwise being a beginner at the time of my dell purchase, I used to get MMAANNYY blue screens while updating patches, drivers & dell softwares.
In my family we are 4 doctors. Now my wife does'nt know how to patch her thinkpad, my father & my father-in-law are in the same scenario. I am left with doing this digging & exploration on Lenovo web site for their thinkpads. This is not fair.
Previously they were really happy to depend on TVSU to handle all these chores.
I would like strongly request Lenovo to "Think NEW" & not to "Think RUST"
04-05-2009 09:15 AM - edited 04-05-2009 09:17 AM
One more thing...
1. The link Mark provided in the first post goes to a page that's vaguely worded (in part), "Lenovo is pursuing alternative solutions for system updates and future offerings will be communicated through the new Lenovo Message Center Plus." The way I read that there is no commitment to replace TVSU with a comparable solution nor is there any estimate of an availability date.
2. However, when I try to run TVSU now I get a message that explicitly says there will be an alternative in May using your new messaging system. (Link to image.)
So which is it?
Is Lenovo commited to providing a timely replacement for TVSU as indicated in 2. or is Lenovo still at the stage of "pursuing alternative solutions" as in 1. with the possibility that you'll decide not to develop such a solution or that it will take months or even years for it to become available?
P.S. Does the "May" in 2. refer to 2009 or some other year?
04-05-2009 10:06 AM
In this case, "alternative" should be "better" than "excellent"!
There can be one more scenario: ( sort of scary dream )......
A "NEW" system simply tells/informs/updates us that there is a new update....... And THATS IT!
I mean it will inform us that there is an update for example for "abc" driver. Please go to downloads section on www.lenovo.com, do some digging & cave exploration & download ! Hooray we are doomed & fooled again !
A simple update mechanism will NOT be sufficient at all & will not be appreciated by users especially in the scene in which this turmoil developed.
We need a FULL-FLEDGE utility/suite that can do the following:
1) Update us that there is an update. Sort of running in the background.
2) Compares it with the old version side by side like version number & if convenient types of changes introduced
3) Pause / Resume option while downloading.
4) Install now/Download only & install later options.
5) Most importantly "deployment" of patches/software/updates should be handled by the utlity itself.
6) Creation of a "restore" point before updating.
7) A separate section in the interface of update utility informing us about "beta" updates & "experimental" software/utilities developed by Lenovo. This will hence keep customers & users interest too & this experience/feedback will help Lenovo.
8) A separate section that will take us to microsoft updates.
9) A separate "maintenance" section that will inform us well before time in case of down times or server/whatever maintenance.
10) No feature of TVSU should be ignored. Sort of replica with much better innovations.
11) Also able to detect updates for "accessories" or "peripherals" attached to the system.
12) A separate section for "customer" care including email contact, chat online, email support etc
Only in this scenario, the NEW solution will be able to gain popularity once again & will be able to expect a warm welcome.
Otherwise it will be a pure wastage of time, money, investements, resources & most of all breaking hopes of million of die hard Lenovo users.
Good luck & we will wait for "May" to come. Once again that "May" may or may not come......!!!!!
In that case we must have some alternative solution from some third part service provider.
Dr. Khan waiting for MAY
04-05-2009 11:15 AM
Pls rethink Your actions and targets.
ThinkVantage and TVSU was one of the things that made people decide to buy Your products!
Dell has automated system update, HP has automated system update, and Lenovo will have what?
TVSU was one of the best (still not error free) user friendly automated system update tools in the market. Quo vadis Lenovo?
I think all Lenovo users need few words of explanation!
04-05-2009 11:48 AM
Most likely one of the steps to reform the company after the sharp losses in 2008.
SU never found all the DRIVERS for my system, but that is ok, you can just point windows to the drivers directory (i keep it on a usb stick), and it will find the appropriate driver in the jungle of directories.
What i really liked SU for were the specific windows updates and hotfixes that address standby issues and the likes, as well as showing me updates to other Thinkvantage software, such as power manager.
What really bothers me, Message Center Plus does not run on 64bit. This obviously needs to be fixed asap...
May i also suggest that for updates you use the RSS feature lenovo offers? I found it by chance on the driver matrix i think and just added it to my firefox bookmarks bar. Via RSS it will show (in order) the latest updates available. This works reasonably well, albeit i still have to click "I agree" , extract and then navigate the drivers directory.
I would also like some clarity on whether the current SU can be uninstalled. It does run in the background when windows starts and if it really turns out ot be permanently discontinued i would like to cleanly uninstall it.
Mark, please provide a clear statement and not cryptic phrases. At least let me clear my RAM of a program that basically does nothing anymore.
04-05-2009 11:58 AM
My e-mail message to lenovo:
Over the past 8 years I’ve bought numerous ThinkPad
notebooks and recommend them to anyone within earshot. My recommendations were
also responsible for a small business using ThinkPad models at the core of
their medical product lineup.
Imagine my surprise this morning when ThinkPad System Update
didn’t work, and I was greeted with a generic message saying that System Update
is being discontinued and that I can go to a website to try to navigate through
drivers and updates, the experience was terrible, and the previously listed
updates were not listed. As someone that recently had to reformat his ThinkPad
there was numerous system updates I had not downloaded, and now I can’t.
Needless to say this is EXTREMELY frustrating.
While ThinkPad hardware is wonderful, it’s software is
equally important. Due to not having the most recent updates I’ve been
experiencing numerous issues that I know are solved by the updates.
Discontinuing System Update will be detrimental to your business. With so much
competition System Update was one of the key differentiators between you
and your competitors. I’m now left with a buggy T61P which I paid thousands of
dollars for and was under the impression I was also buying continued updates
and support, especially since much of your bundled software for 64bit operating
systems are initially very buggy. I was considering buying a new W500 in the
next couple of weeks, but I now must wait to see what will happen with System
Update. If it’s completely discontinued then you can be sure you’ll lose a
longtime and loyal customer.
04-05-2009 06:28 PM
04-05-2009 11:51 PM - edited 04-06-2009 03:43 AM
I think if you (Lenovo) do not resume the TVSU or some Equal my next Laptop is no Lenovo. I love my Lenovo with all this beautiful Tool but if you make this step I think you will probably save money with other Steps in the Support and this ist not aceptable for me.
Without the beatiful Tool(s)..
The Thinkpad is no THINKpad it is just a Notebook...
04-06-2009 04:38 AM - edited 04-06-2009 04:41 AM
Now I know... It's like this: The database has got screwed up. They've shut it down until they repair it. Then they found out, that this opportunity could be used to make it better and the TV suite thinner. But there was no time for details, as it was corrupted. So Mark has made an official thread and waits. Lenovo is waiting and looking for a proper solution from people who really use this feature, from people who really care. So that we express what we want the new system should look like and should work like. And consequently to find out if anybody cares at all, or the system was just running for itself in the background...
Hey, we care ! And I hope we help to make it better, not to make it a bitter end with complaints and disappoitment.