Client Security Solution

[Michele]

Hello,

I am using Client Security Solution 8.30.00.45 on a T500 with Windows 7 SP1 (64 bit). Everything works fine with one exception. The log-on process after resuming from the sleep mode does not work. Instead of the Client Security Solution symbol (the red lock) the screen stays empty - no information how to log on appears. With the shortcut Alt+Tab I can bring an information in the foreground which says "The embedded security chip has been deactivated. ...". After this message I can only log on using my password, the fingerprint software does not appear.

This only happens, when I resume from sleep mode. When start up from power off or hibernating state everything works fine.

I do not observe this behavior if I use the Fingerprint Software without Client Security Solution. In this case I can log on using a fingerprint after resuming from sleep mode.

Any solutions?

Michele

[Serge1410]

hey Michele,

curious to know, which version of the fingerprint software are you using ?

if it is less than 3.3.2.43 , kindly download and install it from here :

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-73674


however if it is that version, i would recommend uninstalling all Think-based software and reinstall them.

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70443

[thursar]

Hi there,

I am facing the same issue on my X301 2774-4PG WIN7 Ultimate 64 with the latest version of CSS and Lenovo Fingerprint SW.

After resume from standby or hibernation the login screen stays blank and I have to use Alt-ESC to login normally to Windows w/o Fingerprint Reader.

I already deinstalled CSS and FPR SW, deleted TPM settings in BIOS, reinstalled latest version of CSS and FPS, deactived and activated TPM, ...

The strange thing is that it only seems to cause trouble when CSS is used. Only Fingerprint SW is working fine.

Since it gets annoying after some weeks for this quite expensive notebook, I would appreciate a solution that works for me. I tried almost all tips from other forums dealing with same issue.

Thanks in advance and kind regards

Lars

[someotherguy]

I will look to see if I can find some bug in CSS, but is there some specific reason why you need to use the CSS logon interface for Windows 7?  I think that using the Fingerprint logon interface (instead of CSS) would provide you with the same functionality, but without this problem.

to disable the CSS logon interface and use FP logon interface instead:

1.  open "Lenovo's enhanced security" from the start menu

2.  from the "advanced" menu, choose "manage security policies"

3.  from the panel on the left, choose "log on to windows"

4.  from the panel on the right, choose "disable Client Security logon interface"

5.  click OK and restart the computer as prompted

The CSS logon interface is really an obselete relic from XP days.  We left it in Win7 for a few enterprise customers that do very unique (and strange) things.  It is disabled by default.

[Michele]

Thank you - the experience from Windows XP led me to the idea using the CSS interface also with Windows 7. But you are right everything works fine with the Fingerprint Software (I am using the actual version). The only sad thing is the picture on the button - to me the CSS interface looks better.

Michele