05-04-2012 12:31 PM
After Installing the option "Enhanced Security" in the Thinkvantage tools I get this error on each restart:
"There was a problem connecting to the TPM (security device) on this computer. It is possible that anti-virus or firewall software is blocking the connection. A missing or disabled device driver could also cause this problem. Please refer to the online documentation for more information."
I already did what other topics suggested, make sure TPM is enabled in the BIOS, reset the security settings, uninstalled antivirus, etc.
TPM is enabled as far as I can see from the Intel Management and Security Status
There is also an option EnableTPM inside the Cliente Security Solution folder after installtion inside the Lenovo program folder and when I open it it gives the option to disable TPM and says its enabled already.
So what is causing this issue?
I think I downloaded the Client Security Solution or Password manager directly from Lenovo website and it gave an error about being 32 bits, I think or i suspect some files or drives are still in the system, and this must be the reason.
If someone can tell me a way to remove or wipe all Client Security files I can try to install it again from the ¨Think Vantage tools.
I really need to use the password manager. If someone can help me, please I appreciate it.
07-03-2012 09:43 AM
Try enabling manually yourself from the BIOS. Shutdown your system first, enter BIOS ,
thereafter do this:-
Security -> Security Chip -> Enable
While you're at it, also try clearing the chip from there.
Security -> Security Chip -> Clear security chip
Don't forget to save changes before exiting BIOS.
Hope This Helps
07-10-2012 12:44 AM
You could use the stand-alone Password Manager.
Uninstall the Client Security Solution from your system.
And install Password Manager.