Finger Print reader does not link to Win7 Logon Screen

[jwlenz]

Win7 Ultimate 64 bit

FingerPrint software 5.9.4

Biometric link to windows Logon accepted

MS Server domain client

At system boot, the logon screen appears and the fingerprint light is "on". I scan my finger, the light blinks once and no submission of the saved Windows password to the logon window. I must key in password.

Lenovo support asked me to uninstall software, BIOS clear saved finger prints then re-install (and re-register). I have done this twice with no change.

This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.

Any thoughts on how to re-connect reader to logon?

[shan_mcarthur]

The new version of the fingerprint software doesn't work properly (or doesn't install properly).  You need to use the older 5.93 version.

[nitrap]

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This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.

Any thoughts on how to re-connect reader to logon?

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I am using 5.9.4 with no problem, although I seem to recall having to go into the Fingerprint software and make some innocuous setting change, then change it back.  But I was changing a lot of things at the time and don't know for sure if that had any effect.

Are you able to log onto the domain by manually entering your password?  If not, may need to re-add the computer to the domain.

[gan Guru · Accepted solution]

If you enter the control panel and search for "biometric" you should have a option "Change biometric settings". If you click on this option you should have a checkbox that says "Allow users to log on to a domain using their fingerprints", make sure it's checked if you want to logon with a domain account using your fingerprints. When you remove/add the computer to a domain i believe this setting will revert back to being disabled so have to be re-enabled.

-gan

[nayakpradeep]

The update to 5.95 completely messed up the fingerprint scanner. How can i find version 5.93 or 5.94? any pointers would be appreciated. many thanks!

[harrisb]

You need to install CSS 8.3 as well. Here is the link: http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-73696

[nayakpradeep]

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harrisb wrote:
You need to install CSS 8.3 as well. Here is the link: http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-73696

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That fixed it! Many thanks!