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mjcon
Posts: 10
Registered: ‎01-29-2009
Location: UK
0

Latest system update (2012-03-16) will not start in Windows 7 64 bit SP1

Hi - I downloaded and installed the latest version of TSVU, rebooted and started the program. I get the windows message "TSVU application has stopped working". Same if I run as administrator. There is nothing showing up in the logs under the SystemUpdate folder but Windows event viewer shows:

Faulting application name: tvsu.exe, version: 4.0.0.2, time stamp: 0x4f630917
Faulting module name: tvsutil.dll, version: 0.0.0.0, time stamp: 0x4f63091a
Exception code: 0xc0000005
Fault offset: 0x0000906b
Faulting process id: 0x2360
Faulting application start time: 0x01cd17304d96b5a3
Faulting application path: C:\Program Files (x86)\Lenovo\System Update\tvsu.exe
Faulting module path: C:\Program Files (x86)\Lenovo\System Update\tvsutil.dll
Report Id: 8b766edc-8323-11e1-b956-c52bcf08a3e6

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someotherguy
Posts: 2,587
Registered: ‎10-29-2009
Location: NC
0

Re: Latest system update (2012-03-16) will not start in Windows 7 64 bit SP1

Can you please check in services control panel to make sure the "System Update" service is installed and started?  Also try changing its start type from Automatic Delayed Start to Automatic.

 

Also, about the logs, are you saying there is no "logs" folder inside "C:\Program Files (x86)\Lenovo\System Update"?

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mjcon
Posts: 10
Registered: ‎01-29-2009
Location: UK
0

Re: Latest system update (2012-03-16) will not start in Windows 7 64 bit SP1

Hi - the service is started, but I changed it to Automatic as suggested. I've stopped and started the service again but the program still won't start. It's not that the logs folder doesn't exist, just that the log files within it are zero bytes long.

Lenovo Staff
someotherguy
Posts: 2,587
Registered: ‎10-29-2009
Location: NC
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Re: Latest system update (2012-03-16) will not start in Windows 7 64 bit SP1

[ Edited ]

Is there anything in the "%localappdata%\crashdumps" folder?  

 

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mjcon
Posts: 10
Registered: ‎01-29-2009
Location: UK
0

Re: Latest system update (2012-03-16) will not start in Windows 7 64 bit SP1

No, that folder isn't there so I assume no crash dumps have been written
Lenovo Staff
someotherguy
Posts: 2,587
Registered: ‎10-29-2009
Location: NC
0

Re: Latest system update (2012-03-16) will not start in Windows 7 64 bit SP1

Please try importing the attached reg file to enable crash dump generation on windows, reboot, then try to reproduce the crash again.  

 

Then look in "%localappdata%\crashdumps"

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mjcon
Posts: 10
Registered: ‎01-29-2009
Location: UK
0

Re: Latest system update (2012-03-16) will not start in Windows 7 64 bit SP1

OK, 38mb of crash dump generated - and that is after uninstalling and reinstalling the product. What shall I do with it?

Lenovo Staff
someotherguy
Posts: 2,587
Registered: ‎10-29-2009
Location: NC
0

Re: Latest system update (2012-03-16) will not start in Windows 7 64 bit SP1

Please use dropbox, sugarsync, yousendit, or a similar service to upload the file and post a link here.

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mjcon
Posts: 10
Registered: ‎01-29-2009
Location: UK
0

Re: Latest system update (2012-03-16) will not start in Windows 7 64 bit SP1

Lenovo Staff
someotherguy
Posts: 2,587
Registered: ‎10-29-2009
Location: NC
0

Re: Latest system update (2012-03-16) will not start in Windows 7 64 bit SP1

Thank you for the dmp file.  I will ask the software team to investigate and report back here when I know something more.