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mbhockey13
Posts: 66
Registered: ‎01-22-2008
Location: Greensboro, NC
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Re: Lenovo ThinkVantage Toolbox (diagnostics)

I think users are locking out their AD accounts in our Domain by updating this. Still checking, but so far, the ones who did the update are the ones who got locked out.

 

We also don't use Windows Firewall, so I am not thrilled it reports a problem. Just another thing for users to call about.

ThinkPad T61 15 Widescreen with nVidia Quadro graphics 6459CTO
Windows 7 Enterprise and Windows XP Pro
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mbhockey13
Posts: 66
Registered: ‎01-22-2008
Location: Greensboro, NC
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Re: Lenovo ThinkVantage Toolbox (diagnostics)

Just got another user - updated ThinkVantage Toolbox, and now he is locked out.


This is a major issue...

ThinkPad T61 15 Widescreen with nVidia Quadro graphics 6459CTO
Windows 7 Enterprise and Windows XP Pro
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mbhockey13
Posts: 66
Registered: ‎01-22-2008
Location: Greensboro, NC
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New Lenovo ThinkVantage Toolbox Update locks user AD accounts

We are running Windows XP SP2 in our environment.

 

So far today, we have had over a dozen users lock their AD accounts. The only thing they all had in common is they accepted the Lenovo ThinkVantage Toolbox Update.

 

This just happened to another user within the last five minutes. This is an epidemic in our network and is causing serious downtime. I am not even sure how to stop it from my PC, without sending an e-mail saying don't accept the update.

 

Please address immediately.

ThinkPad T61 15 Widescreen with nVidia Quadro graphics 6459CTO
Windows 7 Enterprise and Windows XP Pro
Mark_Lenovo
Posts: 7,645
Topics: 407
Kudos: 1,278
Solutions: 275
Registered: ‎11-19-2007
Location: RTP, North Carolina
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Re: Lenovo ThinkVantage Toolbox (diagnostics)

mbhockey13,

 

Can you explain this situation in a bit more detail about the lock out?   We certainly want to look into this, so if you can provide a few more details, I'll get someone to check this out.

 

Thanks

 

Mark

 

 

____________________________________________

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yyzmoods
Posts: 3
Registered: ‎08-18-2009
Location: Canada
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Re: Lenovo ThinkVantage Toolbox (diagnostics)

[ Edited ]

Just downloaded and installed the Toolbox, but always got the following from Windows when I tried to launch it:

 

%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%

 

Description:
  Stopped working

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    pcdr5cuiw32.exe
  Problem Signature 02:    6.0.5449.28
  Problem Signature 03:    4b09004b
  Problem Signature 04:    System
  Problem Signature 05:    2.0.0.0
  Problem Signature 06:    49cc5ec9
  Problem Signature 07:    39f4
  Problem Signature 08:    394
  Problem Signature 09:    System.ComponentModel.Win32
  OS Version:    6.0.6002.2.2.0.256.6
  Locale ID:    1033

Read our privacy statement:

 

%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%

 

I'm using Vista Business 32 bit with sp2 on my T400. Thanks for heads up.

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jhawk01
Posts: 9
Registered: ‎11-24-2009
Location: USA
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Re: Lenovo ThinkVantage Toolbox (diagnostics)

This software is unacceptable on a business computer, which is managed by an IT department that is very careful about what gets installed, what communicates, etc.

 

The installation does not notify users that it will always run, can't be disabled, and is essentially spyware and adware.

 

And it's not very good. It keeps complaining about lack of AV software yet it is installed. It keeps complaining about lack of backups yet they are done regularly. It's software for buyers of Lenovo's consumer-level (ie lame) laptops that Lenovo is sneaking onto business ThinkPads.

 

We haven't yet determined how to disable it from always loading, so we'll hack until we can. We see other requests here for this info and Lenovo apparently is ignoring those requests.

 

Another example of Lenovo being clueless?

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jhawk01
Posts: 9
Registered: ‎11-24-2009
Location: USA
0

Re: How to stop auto-loading Lenovo ThinkVantage Toolbox (diagnostics)

This is amazing -- in 5 minutes, perfectly good ThinkPads go down the drain.

 

This adware/spyware *might* be useful to have on machines to run now and then, to see what Lenovo is selling, and to laugh at the incorrect "warnings".

 

BUT it CAN'T run all the time.

 

LENOVO: What is the starting program we must disable to prevent your program from auto-running? Do we hack the Registry or Startups or what?

 

Plan B is to uninstall, saying bye-bye to Lenovo software forever.

 

Can we get IBM to buy back ThinkPads?

What's DOS?
oceanjon9
Posts: 2
Registered: ‎11-24-2009
Location: Chicago
0

Re: Lenovo ThinkVantage Toolbox (diagnostics)

How do I get rid of this POS?  How do I stop it from loading??

 

If you haven't downloaded it yet....DON'T.  You will never be rid of it.

What's DOS?
tjsalo
Posts: 1
Registered: ‎11-24-2009
Location: Minnesota
0

Re: Lenovo ThinkVantage Toolbox (diagnostics)

How do I stop the ThinkVantage Toolbox from loading when I boot my system.  The last thing my T42 ThinkPad needs is another program to start up when I boot.

 

-tjs

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dvanhorne
Posts: 1
Registered: ‎11-24-2009
Location: California
0

Re: Lenovo ThinkVantage Toolbox (diagnostics)

I have the same problem and have tried about every Thinkpad start up program to no avail.  Have looked in PC Doctor program under Program Files with hope that I could see what the startup file is.

 

Any way to prevent from auto-loading will be appreciated.

 

My T30 needs to get separated from this program.

 

Thank you,

 

dvanhorne