Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Reply
Ctrl-Alt-Del
oceanbrave
Posts: 17
Registered: ‎10-29-2010
Location: Birmingham UK
0
Accepted Solution

Lenovo ThinkVantage Toolbox has stopped working

This looks like a fairly common forum message and similar to others if the error dialogue is left open the toolbox continues to function.

 

I've worked through most of the suggestions on the forum, installed the latest version of ThinkVantage etc, but have run out of points to try, any suggestions?

 

Thanks..

 

 

Description:
  Stopped working

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    pcdrcui.exe
  Problem Signature 02:    6.0.5849.23
  Problem Signature 03:    4e089982
  Problem Signature 04:    mscorlib
  Problem Signature 05:    2.0.0.0
  Problem Signature 06:    4e1539fa
  Problem Signature 07:    20c8
  Problem Signature 08:    143
  Problem Signature 09:    N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    2057

ThinkPad W701 25002LG, i7 2Ghz,FX 3800M, 4Gb,16GB, SSD 320GB, DVDRW, RGB WUXGA, Wacom, Col Sensor, Fingerprint reader, Mini Dock
Ctrl-Alt-Del
oceanbrave
Posts: 17
Registered: ‎10-29-2010
Location: Birmingham UK
0

Re: Lenovo ThinkVantage Toolbox has stopped working

Updating my own post here.

 

The problem is with Version 6.0.5849.23, the current Lenovo site version is 6.0.5802.24 which works fine.

 

Letting the ThinkVantage Toolbox updating itself causes the issue on my m/c at least.

 

Still open to suggestions as I'd like to keep my system uptodate, apart from the BIOS that is!

ThinkPad W701 25002LG, i7 2Ghz,FX 3800M, 4Gb,16GB, SSD 320GB, DVDRW, RGB WUXGA, Wacom, Col Sensor, Fingerprint reader, Mini Dock
Administrator
Mark_Lenovo
Posts: 8,016
Registered: ‎11-19-2007
Location: RTP, North Carolina
0

Lenovo ThinkVantage Toolbox has stopped working

Oceanbrave,

 

Thanks for sharing the fix and noting the versioning issues that you encountered.   Begining tomorrow, we are sunsetting Lenovo ThinkVantage Tool box in favor of a new application, Lenovo Solution Center.

 

The support page for our diagnostic tools will be updated to include LSC starting 2/10/12

 

Mark

____________________________________________

ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество
Ctrl-Alt-Del
oceanbrave
Posts: 17
Registered: ‎10-29-2010
Location: Birmingham UK
0

Re: Lenovo ThinkVantage Toolbox has stopped working

Hi Mark,

The W701 isn't in the list of supported systems, does the Lenovo Solution Center actually support the W701?
ThinkPad W701 25002LG, i7 2Ghz,FX 3800M, 4Gb,16GB, SSD 320GB, DVDRW, RGB WUXGA, Wacom, Col Sensor, Fingerprint reader, Mini Dock
Administrator
Mark_Lenovo
Posts: 8,016
Registered: ‎11-19-2007
Location: RTP, North Carolina
0

Re: Lenovo ThinkVantage Toolbox has stopped working

Oceanbrave,

 

We are doing additional regression testing and I expect we will add to the list of models that can be supported by LSC.  The list of currently supported models is on the LSC page on the support site.  You are correct that the W701 is not currently listed.

 

Mark

____________________________________________

ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество
Ctrl-Alt-Del
oceanbrave
Posts: 17
Registered: ‎10-29-2010
Location: Birmingham UK
0

Re: Lenovo ThinkVantage Toolbox has stopped working

Thanks Mark,


Will keep an eye out!
ThinkPad W701 25002LG, i7 2Ghz,FX 3800M, 4Gb,16GB, SSD 320GB, DVDRW, RGB WUXGA, Wacom, Col Sensor, Fingerprint reader, Mini Dock
What's DOS?
DaveInOhio
Posts: 1
Registered: ‎02-17-2012
Location: Ohio
0

Re: Lenovo ThinkVantage Toolbox has stopped working

Hi Mark,

 

I'm another who has been plagued by the "...Toolbox has stopped working' problem. Do I have hope that my SL500 will be added to the list of systems supported by the new LSC?

 

Thanks,

 

Dave

Fanfold Paper
Castus
Posts: 5
Registered: ‎02-20-2012
Location: Russia
0

Re: Lenovo ThinkVantage Toolbox has stopped working

Give me please ThinkVantage Toolbox latest version

Lenovo Solution Centre i don't like - not a business application... =(

Ctrl-Alt-Del
oceanbrave
Posts: 17
Registered: ‎10-29-2010
Location: Birmingham UK
0

Re: Lenovo ThinkVantage Toolbox has stopped working

Hi Mark,

 

Its been a while, has the LSC been rolled out yet?

 

Actually tried downloading its from "http://support.lenovo.com/en_US/detail.page?LegacyDocID=LENV-DIAGS#lsc" but can't get the download to start.

 

Any update much appreciated..

 

 

 

ThinkPad W701 25002LG, i7 2Ghz,FX 3800M, 4Gb,16GB, SSD 320GB, DVDRW, RGB WUXGA, Wacom, Col Sensor, Fingerprint reader, Mini Dock
Paper Tape
LASteve
Posts: 2
Registered: ‎08-29-2013
Location: Los Angeles
0

Re: Lenovo ThinkVantage Toolbox has stopped working

I get this same error message and I've found no way to get rid of it. It's very annoying (or worse.) My L512 is not yet on the list supported by LSC. What can I do to at least get rid of the annoyance? Uninstall PC-Doctor? Uninstall any of the Thinkvantage? BTW, does the Thinkvantage button provide anything useful anymore?