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Plaincollar
Posts: 18
Registered: ‎04-30-2009
Location: Sweden
0

Problems with Security Chip/ Circuit, CSS, fingerprint reader and my account.

Hi!

I would like to disable the security chip in CSS, at least temporary, and when I do so everything seems to work perfect; I have to draw my finger to pass Bios and to enter Windows and that's it. Obvious I'm / my account are approved by the by the system. The problem starts when i try to enter Password Manager. The fingerprint reader tells me to identify my self but when I draw my finger it says that no finger are registered. So I try to registrate a not yet registered finger. When I do that it inform me that I can't  registrate any finger using current profile/account (I'm forced to delete my current profile to create a new??).

 

I have in this moment almost total access to the computer with my current profile/account/prints but that stops when trying to enter Password Manager. I don't dare to register a new profile in that situation as it has accept me so far and if do change it, what will happen with my 3 years old profile???

 

 The system accept me, my account and fingerprints in all the log in process but doesn't recognize me or my prints when it tells me to draw my finger to get access to PWM.

 

Can anybody please tell me what to do?? Any advice?

 

Best regards//Plaincollar

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someotherguy
Posts: 2,314
Registered: ‎10-29-2009
Location: NC
0

Re: Problems with Security Chip/ Circuit, CSS, fingerprint reader and my account.

I'll try to help you, but first please tell me what OS and what versions of the following software you have installed:

 

Client Security Solution

ThinkVantage Fingerprint Software

 

You should be able to find the version info in the following ways:

 

XP:   Control Panel -> Add/Remove Programs 

Win7:  Control Panel -> Programs and Features

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Plaincollar
Posts: 18
Registered: ‎04-30-2009
Location: Sweden
0

Re: Problems with Security Chip/ Circuit, CSS, fingerprint reader and my account.

Hi and thanks for replying.

 

I'm running OS:

XP SP3

 

Fingerprint Software: 

5.6.1. 3419

 

CSS:

7.00.0035.00

 

R&R:

3.1

 

I know, i'ts not the latest versions:smileyembarrassed:

 

Regards//Plaincollar

Lenovo Staff
someotherguy
Posts: 2,314
Registered: ‎10-29-2009
Location: NC
0

Re: Problems with Security Chip/ Circuit, CSS, fingerprint reader and my account.

Plaincollar,

 

My advice is to upgrade to the latest versions.  Lenovo is not able to support those software versions that are 5+ years old. 

 

I recommend first uninstalling the software, and then installing the software from the support website.  I do not recommend trying to upgrade without first uninstalling.

 

If you need help finding/installing the latest versions, let us know.

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Plaincollar
Posts: 18
Registered: ‎04-30-2009
Location: Sweden
0

Re: Problems with Security Chip/ Circuit, CSS, fingerprint reader and my account.

[ Edited ]

I was afraid of that. I read about it some time ago and decided not to try that. Maybe it's time for a new beauty. But I will give it a try; to reinstall not upgrade. And yes, thanks for Your offer. I guess I will have at least one more question before I'm done.

Could You please tell me which software I have to un/reinstall??? 

 

Regards//Plaincollar

 

 

 

Edit:


Sources: http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014164

http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/tvtcss82mr_0021ww.txt


First of all upgrade to Rescue and Recovery 4.0 or later.

Download and run Client Security Solution 8.x Upgrade Assistant (to preserve the current data and settings for use with Client Security Solution 8.21) and save all data on Private Disk while Client Security Solution 8.21 does not support Private Disk. (Is that facility totally gone after this)?

Update to ThinkVantage Productivity Center 2.0 or later to at least have something like TProductivityC! (Before next step?).

Next step is to uninstall CSS 7.0. (Shouldn't I take some kind of backup except for Private Disk?? (se Upgrade Assistant above)).

 

At last just follow the install directions.

(Anything about Password Manager and Finger Print Software)?


Am I on the right track???

 

Thanks i advance//Plaincollar

 

Mark_Lenovo
Posts: 7,653
Topics: 408
Kudos: 1,276
Solutions: 275
Registered: ‎11-19-2007
Location: RTP, North Carolina
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Re: Problems with Security Chip/ Circuit, CSS, fingerprint reader and my account.

Someotherguy,

 

Thanks for helping out !

 

Mark

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Lenovo Staff
someotherguy
Posts: 2,314
Registered: ‎10-29-2009
Location: NC

Re: Problems with Security Chip/ Circuit, CSS, fingerprint reader and my account.

Plaincollar,

 

First, uninstall each of those softwares from Control Panel -> Add/Remove programs

 

Next, decide what software you really need on your system.  It sounds like you only care about Fingerprint Software and CSS / Password Manager.

 

To install Fingerprint Software for XP:  http://support.lenovo.com/en_US/detail.page?LegacyDocID=tvan-eapfpr

To install CSS / Password Manager for XP:  http://support.lenovo.com/en_US/detail.page?LegacyDocID=migr-46391

 

If you actually use Rescue and Recovery and want to install it:  http://support.lenovo.com/en_US/product-and-parts/detail.page?&LegacyDocID=MIGR-76225

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Plaincollar
Posts: 18
Registered: ‎04-30-2009
Location: Sweden
0

Re: Problems with Security Chip/ Circuit, CSS, fingerprint reader and my account.

Hi.

Yes, that's almost correct. E.g. Safeguard Private Disk is also a useful feature. And of course R&R. Maybe I just start with Your links and see how it works before I do the other earlier mentioned reinstalling.

 

Thanks a lot for Your help and I'll keep You informed.

 

Regards//Plaincollar

Lenovo Staff
someotherguy
Posts: 2,314
Registered: ‎10-29-2009
Location: NC

Re: Problems with Security Chip/ Circuit, CSS, fingerprint reader and my account.

Safeguard PrivateDisk doesn't exist in the latest version of CSS, in fact that software hasn't been supported since 2007.  Just a word of warning.  Make sure you copy all your files out of the private disk volume before trying to upgrade anything.