Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Reply
Serial Port
epischedda
Posts: 39
Registered: ‎04-20-2008
Location: Arlington, Texas
0

Rescue and Recovery refuses to find external USB hard-drive - can you help?

[ Edited ]

It'd been a while since I made a back-up, so I decided to make a new one from scratch and ditch the old one. Not readily seeing a way to simply delete old back-ups I decided to just re-format the existing partition on my USB hard-drive where I save my backups. I did that but now Rescue and Recovery won't back up to that drive (just a partition actually). Any advice on how to get around this? I'm running Windows XP Pro on a Thinkpad R40. Rescue and Recovery is v3.01.0042; I tried to re-download and re-install that "driver"/patch from the Lenovo site but it won't re-install - something about  "Unable to find matching installation source ....".

 

Can ya help?

E
---------------------------------------------------------------------
Thinkpad R40 2897-54U running Windows XP Pro
Lenovo Staff
Herik
Posts: 1,591
Registered: ‎07-17-2009
Location: Slovakia
0

Re: Rescue and Recovery refuses to find external USB hard-drive - can you help?

Hi,
I'm not fully sure about your situation, but try this:
go to registry:
HKLM\Software\Lenovo\Rescue and Recovery\Settings\Backup
and check, what is the value of the key: "USBPartition Number"
If it's "0", then change it to "1"

Otherwise try to delete your current version of RnR and install the latest, that is on the web.
Make this last point only if you want to delete all the old backups and want to capture new backups.

Let me know, if any of this description make any change to your situation.

Rgrds

 

Serial Port
epischedda
Posts: 39
Registered: ‎04-20-2008
Location: Arlington, Texas
0

Re: Rescue and Recovery refuses to find external USB hard-drive - can you help?

[ Edited ]

Herik,

 

First of all: thank you very much for trying to help.

 

Is my monkeying with the registry in the way you describe really a good idea? I have a number of partitions on my external USB hard-drive (as well as on my internal hard-drive).

 

I think I might sleep easier if  first try the RnR web download-and-install first.

E
---------------------------------------------------------------------
Thinkpad R40 2897-54U running Windows XP Pro
Lenovo Staff
Herik
Posts: 1,591
Registered: ‎07-17-2009
Location: Slovakia
0

Re: Rescue and Recovery refuses to find external USB hard-drive - can you help?

Hi,

basically I would say, that to check the registry is nothing realy bad. However, what is the partition number in the registry entry, that I mentioned?

Anyway, I'm not sure, what if you are using multiple partitions on the USB HDD, then it will work with the RnR backup on this location.

I would advice you to have only one partition on the USB HDD, as that will surely work.

 

Rgds

Serial Port
epischedda
Posts: 39
Registered: ‎04-20-2008
Location: Arlington, Texas
0

Re: Rescue and Recovery refuses to find external USB hard-drive - can you help?

[ Edited ]

Herik,

 

I'm not sure  I'm looking in the right place - the folders you specified don't exist, or they aren't where you indicated. I can only get to "Rescue and Recovery" in the HK - Local Machine registry folder - nothing further there. Here's what I have:

 

http://files.iclippy.com/109436/1251279402.jpg

 

Am I looking in the right place?

 

Note from Moderator:  Image(s) >50k converted to link(s).

E
---------------------------------------------------------------------
Thinkpad R40 2897-54U running Windows XP Pro
Lenovo Staff
Herik
Posts: 1,591
Registered: ‎07-17-2009
Location: Slovakia
0

Re: Rescue and Recovery refuses to find external USB hard-drive - can you help?

Hi,

yes you are looking into the correct place.
In this case, it seems, that something happened to Rescue and Recovery. So I would realy highly advice you to delete the current version and install it back again, or the better situation would be to install the latest RnR versoin from lenovo.com

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4Q2QAK

 

Let me know, if this would be possbile for you.

 

Rgrds

Serial Port
epischedda
Posts: 39
Registered: ‎04-20-2008
Location: Arlington, Texas
0

Re: Rescue and Recovery refuses to find external USB hard-drive - can you help?

[ Edited ]

Herik,

 

I read through the installation instructions. I don't have any PrivateDisk volumes, nor do I care about any of my (ancient) back-ups, so I think I'm good to go, as long as RnR 4.21 will install on my machine after I've removed RnR 3.01.0042.

E
---------------------------------------------------------------------
Thinkpad R40 2897-54U running Windows XP Pro
Lenovo Staff
Herik
Posts: 1,591
Registered: ‎07-17-2009
Location: Slovakia
0

Re: Rescue and Recovery refuses to find external USB hard-drive - can you help?

Hi,

yes it surelly will work.
Just delete the old version.
download and install the new one and you are good to go.

 

Let me know, if that one worked for you.

 

Rgrds

Serial Port
epischedda
Posts: 39
Registered: ‎04-20-2008
Location: Arlington, Texas
0

Re: Rescue and Recovery refuses to find external USB hard-drive - can you help?

[ Edited ]

Herik,

 

"Just deleting" the old version isn't going very well - I get the following error message when I try to remove it:

 

http://files.iclippy.com/109436/1251288255.jpg

 

Advice?

 

Note from Moderator:  Image(s) >50k converted to link(s).

E
---------------------------------------------------------------------
Thinkpad R40 2897-54U running Windows XP Pro
Lenovo Staff
Herik
Posts: 1,591
Registered: ‎07-17-2009
Location: Slovakia
0

Re: Rescue and Recovery refuses to find external USB hard-drive - can you help?

Hi,

try to make it following way:

- I saw, that you donwloaded already the new version of RnR, so simply start he installation of this new version. This will directly show you the requirement, that you can download and install a Update manager. Please do it and that one will make you to delete the old version of RnR.

 

Rgrds