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Chilling
Posts: 3
Registered: ‎07-13-2008
Location: Bloomfield Hills MI 48304
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Re: System Update - An error occurred while gathering user information

Hey, Guys, Isn't it time that Lenovo fixes this problem. My T61 also has this problem. I have tryed it all, still unable to use System Update, getting the same error message as the others. It seems like it has been going on for a long time.
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ssandu
Posts: 6
Registered: ‎06-03-2008
Location: Romania
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Re: System Update - An error occurred while gathering user information

ahijstek

Are XP updates compatible with Windows 2003 ?

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boblied
Posts: 3
Registered: ‎07-14-2008
Location: Naperville, Illinois, US
0

Re: System Update - An error occurred while gathering user information

Here's a possible clue that I haven't seen mentioned in this thread.

If I run 'ia -install' from a command prompt, it reports

 

    Unable to load DLL 'inshper.dll': The specified module could not be found

 

And indeed, there is no such DLL on my system.

Could this be what causes the missing information?

 

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ahijstek
Posts: 2
Registered: ‎07-11-2008
Location: Netherlands
0

Re: System Update - An error occurred while gathering user information

I have a dual boot system, 2003 and XP,

I do not have this file in my windows XP-environment, neither under win2003.

With winXP system update does work, it does not under 2003

(except when running system installer in XP-compatible-mode.

 

As far as I can see the standard drivers for sound, network, wireless etc.

are compatible with 2003.

 

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adaml
Posts: 2
Registered: ‎07-30-2008
Location: Poland
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Re: System Update - An error occurred while gathering user information

I'm also having "An error occurred while gathering user information" message on my new R61. The TVSU version is 3.14.0008 which seems to be the latest.


The log shows the problem is a missing file at

https://download.boulder.ibm.com/ibmdl/pub/pc/pccbbs/agent//SSClientCommon/HelloLevel_8_05_10.xml

I've tried changing the URL a couple of times and succeeded with https://download.boulder.ibm.com/ibmdl/pub/pc/pccbbs/agent//SSClientCommon/HelloLevel_8_05_00.xml, which I suppose is from an earlier version of TVSU. I received an XML reply notifying of a newer version available. Snippet:

<CurrentVersion>HelloLevel/8.05.00</CurrentVersion>
<NewVersion>HelloLevel/8.05.10</NewVersion>
<Version>3.14.0008</Version>
<BuildDate>2008-5-15</BuildDate>

The "HelloLevel/8.05.10" string suggests that indeed there should be a file named "HelloLevel_8_05_10.xml"


Could that be the problem?

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lu3ke
Posts: 1
Registered: ‎07-31-2008
Location: UK
0

Re: System Update - An error occurred while gathering user information

I am also getting this message on my brand new R61 (arrived today)... Or, rather, I WAS getting it... I just downloaded and installed systemupdate314-2008-5-15.exe from the ibm website... and after installing that, I now get a DIFFERENT error message.  This time it is failing with "Searching for Updates: Exception Not Expected was encountered!"  Any Thoughts?

 

   - Lu3ke

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adaml
Posts: 2
Registered: ‎07-30-2008
Location: Poland
0

Re: System Update - An error occurred while gathering user information

I've uninstalled TVSU and installed systemupdate314-2008-5-15.exe from the website. It worked.
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jmoe
Posts: 14
Registered: ‎04-22-2008
Location: US
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Re: System Update - An error occurred while gathering user information

Lenovo,

 

Any progress on resolving the System Update issue I originally reported on 4-22-08? (None of the proposed solutions in this thread to date have worked and still getting the Internal error -2147483648 program abort )

 

Info 2008-04-22 , 12:30:58
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message:  /execute ia.exe /arguments -filename"""C:\Program Files\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2008-04-22 , 12:30:58
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message: FileName Path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2008-04-22 , 12:31:00
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: RC eGatherer: -2147483648
Severe 2008-04-22 , 12:31:00
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: Internal error -2147483648, program abort.
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recreaghmd
Posts: 139
Registered: ‎02-15-2008
Location: USA
0

Re: System Update - An error occurred while gathering user information

I posted on this problem in mid January 2008 after others. Just go back and verify. It gives me pause to remember, that before that, I tried to get phone support and it was offered to me at a price of $99.00. When I ask if they would assure resolution of the issue, they said "NO".
Rolando E Creagh, MD. FACS. USA. T60p, 2613CTO, Dual Core Centrino 2.16 Ghz, 4GB RAM, Drive 0:1TB 7.4K rpm AF w/ Windows 7 Ultimate SP1 64b (cloned). Drive 1: 0.5TB 10K rpm w/ Windows 7 Ultimate SP1 64b clean install. Drive 2:1TB 7.4K rpm AF w/Windows 7 SP1 64b new install in progress. Drive 3:250GB, Vista-B-SP2 clean install, Drive 4:100GB, XP-SP3, factory install. Drive 5:1.5TB, 5K rpm, AF, DATA.
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chart42
Posts: 2
Registered: ‎08-07-2008
Location: Denver, CO, USA
0

Re: System Update - An error occurred while gathering user information

[ Edited ]

I am writing to second adaml's post from 7/30/2008.

 

Clearly this xml file is not available on the server as it should be. I have the same results -- I get a 404 on https://download.boulder.ibm.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_10.xml

 

This issue is affecting lots of customers. Someone at Lenovo please get this fixed!

Message Edited by chart42 on 08-07-2008 02:41 PM