System Update - An error occurred while gathering user information

[Chilling]

Hey, Guys, Isn't it time that Lenovo fixes this problem. My T61 also has this problem. I have tryed it all, still unable to use System Update, getting the same error message as the others. It seems like it has been going on for a long time.

[ssandu]

ahijstek

Are XP updates compatible with Windows 2003 ?

[boblied]

Here's a possible clue that I haven't seen mentioned in this thread.

If I run 'ia -install' from a command prompt, it reports

    Unable to load DLL 'inshper.dll': The specified module could not be found

And indeed, there is no such DLL on my system.

Could this be what causes the missing information?

[ahijstek]

I have a dual boot system, 2003 and XP,

I do not have this file in my windows XP-environment, neither under win2003.

With winXP system update does work, it does not under 2003

(except when running system installer in XP-compatible-mode.

As far as I can see the standard drivers for sound, network, wireless etc.

are compatible with 2003.

[adaml]

I'm also having "An error occurred while gathering user information" message on my new R61. The TVSU version is 3.14.0008 which seems to be the latest.

The log shows the problem is a missing file at

https://download.boulder.ibm.com/ibmdl/pub/pc/pccbbs/agent//SSClientCommon/HelloLevel_8_05_10.xml

I've tried changing the URL a couple of times and succeeded with https://download.boulder.ibm.com/ibmdl/pub/pc/pccbbs/agent//SSClientCommon/HelloLevel_8_05_00.xml, which I suppose is from an earlier version of TVSU. I received an XML reply notifying of a newer version available. Snippet:

<CurrentVersion>HelloLevel/8.05.00</CurrentVersion>
<NewVersion>HelloLevel/8.05.10</NewVersion>
<Version>3.14.0008</Version>
<BuildDate>2008-5-15</BuildDate>

The "HelloLevel/8.05.10" string suggests that indeed there should be a file named "HelloLevel_8_05_10.xml"

Could that be the problem?

[lu3ke]

I am also getting this message on my brand new R61 (arrived today)... Or, rather, I WAS getting it... I just downloaded and installed systemupdate314-2008-5-15.exe from the ibm website... and after installing that, I now get a DIFFERENT error message.  This time it is failing with "Searching for Updates: Exception Not Expected was encountered!"  Any Thoughts?

   - Lu3ke

[adaml]

I've uninstalled TVSU and installed systemupdate314-2008-5-15.exe from the website. It worked.

[jmoe]

Lenovo,

Any progress on resolving the System Update issue I originally reported on 4-22-08? (None of the proposed solutions in this thread to date have worked and still getting the Internal error -2147483648 program abort )

Info 2008-04-22 , 12:30:58
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message:  /execute ia.exe /arguments -filename"""C:\Program Files\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files\Lenovo\System Update\egather\ /type COMMAND /timeout 300000

Info 2008-04-22 , 12:30:58
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message: FileName Path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe

Info 2008-04-22 , 12:31:00
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: RC eGatherer: -2147483648

Severe 2008-04-22 , 12:31:00
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: Internal error -2147483648, program abort.

[recreaghmd]

I posted on this problem in mid January 2008 after others. Just go back and verify. It gives me pause to remember, that before that, I tried to get phone support and it was offered to me at a price of $99.00. When I ask if they would assure resolution of the issue, they said "NO".

[chart42]

I am writing to second adaml's post from 7/30/2008.

Clearly this xml file is not available on the server as it should be. I have the same results -- I get a 404 on https://download.boulder.ibm.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_10.xml

This issue is affecting lots of customers. Someone at Lenovo please get this fixed!

Message Edited by chart42 on 08-07-2008 02:41 PM