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jmoe
Posts: 14
Registered: ‎04-22-2008
Location: US
0

Re: System Update - An error occurred while gathering user information

I changed the key value to 2007WHC, but System Update still failing with same error.
 
Here is the log with the Internal error -2147483648, program abort.:
 
Info 2008-06-04 , 11:24:31
 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
 Message: Running egather minimal.....
 
Info 2008-06-04 , 11:24:31
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message:  /execute ia.exe /arguments -filename"""C:\Program Files\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
 
Info 2008-06-04 , 11:24:31
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message: FileName Path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
 
Info 2008-06-04 , 11:24:33
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: RC eGatherer: -2147483648
 
Severe 2008-06-04 , 11:24:33
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: Internal error -2147483648, program abort.
 
Severe 2008-06-04 , 11:24:33
 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
 Message: Unable to execute egather
Lenovo Staff
bloo
Posts: 290
Registered: ‎11-28-2007
Location: Danville, Tri-State Area
0

Re: System Update - An error occurred while gathering user information



jmoe wrote:
I changed the key value to 2007WHC, but System Update still failing with same error.
 


Uuuuugh.  This is killin' me.  I was hoping that security policy would fix this for everyone.
--
Full disclosure: Lenovo issues my paychecks.
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jmoe
Posts: 14
Registered: ‎04-22-2008
Location: US
0

Re: System Update - An error occurred while gathering user information

I was hoping that too! Thanks for your time and help on this issue and please let me know if there are any other logs or registry values that I can provide to you that might help resolve the issue.
Token Ring
recreaghmd
Posts: 139
Registered: ‎02-15-2008
Location: USA
0

Re: System Update - An error occurred while gathering user information

I am using Vista Bussines SP1, absolutly clean install, and System Update was working before upgrading to the last one.
 
My values were:
 
MTM = blank
NLSOS = XP.SP2
QOS = Windows XP
 
This were corrected to:
 
MTM = 2613CTO
NLSOS = Vista.SP1
QOS = Windows Vista
 
When I tried System Update again, got a message that  the software needed upgrade. Accepted
Changed to:

Version: 3.14.0008

Build date: 2008-5-15

System mationUpdate execution at this still gives the same message:

"An Error occured while gathering user information"

 

Rolando E Creagh, MD. FACS. USA. T60p, 2613CTO, Dual Core Centrino 2.16 Ghz, 4GB RAM, Drive 0:1TB 7.4K rpm AF w/ Windows 7 Ultimate SP1 64b (cloned). Drive 1: 0.5TB 10K rpm w/ Windows 7 Ultimate SP1 64b clean install. Drive 2:1TB 7.4K rpm AF w/Windows 7 SP1 64b new install in progress. Drive 3:250GB, Vista-B-SP2 clean install, Drive 4:100GB, XP-SP3, factory install. Drive 5:1.5TB, 5K rpm, AF, DATA.
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pithhelmet
Posts: 3
Registered: ‎05-05-2008
Location: Very Hot South Florida
0

Re: System Update - An error occurred while gathering user information

Just as a fyi -
 
i tried this URL
 
 
 
and it 404'd for me....
 
thanks
tony
 
Lenovo Staff
bloo
Posts: 290
Registered: ‎11-28-2007
Location: Danville, Tri-State Area
0

Re: System Update - An error occurred while gathering user information

Outside the secpol.msc setting, I still cannot find a way to make this fail.

Would anyone have, by chance, a failing system they'd be willing to send in for failure analysis?  I can send you a box and a prepaid FedEx label...
--
Full disclosure: Lenovo issues my paychecks.
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iemmons
Posts: 5
Registered: ‎06-02-2008
Location: USA
0

Re: System Update - An error occurred while gathering user information

I kind of need the system to get my work done.
How about comming up with a Debug version of the software that gives better errors? That or determine what data the system is looking for so we can find out what data is wrong.
Lenovo Staff
bloo
Posts: 290
Registered: ‎11-28-2007
Location: Danville, Tri-State Area
0

Re: System Update - An error occurred while gathering user information

I'll take that as a "no" then.
--
Full disclosure: Lenovo issues my paychecks.
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iemmons
Posts: 5
Registered: ‎06-02-2008
Location: USA
0

Re: System Update - An error occurred while gathering user information

It's not my machine to send in....
so no would be the response.
i would be happy to try a debug version of the software.
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jmoe
Posts: 14
Registered: ‎04-22-2008
Location: US
0

Re: System Update - An error occurred while gathering user information

Are there any security settings or registry values that impact egather ia.exe running as a Windows service?
 
It looks like ia.exe is trying to gather minimal info for three sections:
 
REGIONAL_SETTINGS
GATHERER_INFORMATION
SYSTEM_SUMMARY
 
My T60 with failing SU:
 
REGIONAL SETTINGS ...................... OK
GATHERER INFORMATION ................... Not found
SYSTEM SUMMARY ......................... Not found
 
My T60 with working SU:
 
REGIONAL SETTINGS ...................... OK
GATHERER INFORMATION ................... OK
SYSTEM SUMMARY ......................... OK
 
What laptop settings or registry values would cause GATHERER_INFORMATION and SYSTEM_SUMMARY to fail?