System Update - An error occurred while gathering user information

[jmoe]

I changed the key value to 2007WHC, but System Update still failing with same error.

Here is the log with the Internal error -2147483648, program abort.:

Info 2008-06-04 , 11:24:31
 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
 Message: Running egather minimal.....

Info 2008-06-04 , 11:24:31
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message:  /execute ia.exe /arguments -filename"""C:\Program Files\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files\Lenovo\System Update\egather\ /type COMMAND /timeout 300000

Info 2008-06-04 , 11:24:31
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message: FileName Path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe

Info 2008-06-04 , 11:24:33
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: RC eGatherer: -2147483648

Severe 2008-06-04 , 11:24:33
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: Internal error -2147483648, program abort.

Severe 2008-06-04 , 11:24:33
 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
 Message: Unable to execute egather

[bloo]

---

jmoe wrote:

I changed the key value to 2007WHC, but System Update still failing with same error.

---

Uuuuugh.  This is killin' me.  I was hoping that security policy would fix this for everyone.

[jmoe]

I was hoping that too! Thanks for your time and help on this issue and please let me know if there are any other logs or registry values that I can provide to you that might help resolve the issue.

[recreaghmd]

I am using Vista Bussines SP1, absolutly clean install, and System Update was working before upgrading to the last one.

My values were:

MTM = blank

NLSOS = XP.SP2

QOS = Windows XP

This were corrected to:

MTM = 2613CTO

NLSOS = Vista.SP1

QOS = Windows Vista

When I tried System Update again, got a message that  the software needed upgrade. Accepted

Changed to:

Version: 3.14.0008

Build date: 2008-5-15

System mationUpdate execution at this still gives the same message:

"An Error occured while gathering user information"

[pithhelmet]

Just as a fyi -

i tried this URL

https://download.boulder.ibm.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_10.xml

and it 404'd for me....

thanks

tony

[bloo]

Outside the secpol.msc setting, I still cannot find a way to make this fail.

Would anyone have, by chance, a failing system they'd be willing to send in for failure analysis?  I can send you a box and a prepaid FedEx label...

[iemmons]

I kind of need the system to get my work done.

How about comming up with a Debug version of the software that gives better errors? That or determine what data the system is looking for so we can find out what data is wrong.

[bloo]

I'll take that as a "no" then.

[iemmons]

It's not my machine to send in....

so no would be the response.

i would be happy to try a debug version of the software.

[jmoe]

Are there any security settings or registry values that impact egather ia.exe running as a Windows service?

It looks like ia.exe is trying to gather minimal info for three sections:

REGIONAL_SETTINGS

GATHERER_INFORMATION

SYSTEM_SUMMARY

My T60 with failing SU:

REGIONAL SETTINGS ...................... OK

GATHERER INFORMATION ................... Not found

SYSTEM SUMMARY ......................... Not found

My T60 with working SU:

REGIONAL SETTINGS ...................... OK

GATHERER INFORMATION ................... OK

SYSTEM SUMMARY ......................... OK

What laptop settings or registry values would cause GATHERER_INFORMATION and SYSTEM_SUMMARY to fail?