System Update and System Board Replacement

[huntnyc]

On my T400 had system board replaced last summer and ever since have not been able to get system update to work - have installed newest version and am running Vista Business 32bit.  Should I expect some how to be able to get it to work and if so how?  Or, since board was changed, I can forget about it working?  Thanks for your help.

Gary

[lead_org Microsoft MVP Contributor]

did you replace the motherboard yourself or did you do it through authorised lenovo service depot? System update will check your serial/model of your laptop. If your motherboard was obtained through aftermarket source, then it would not have the serial/model number updated.

The serial and model number update could only be done using the hardware maintenance diskette, which is only available to the depot and onsite technicians. 

[Herik]

Hi,

also if you could specify, what error or message do you seen, when you say, that TVSU does not work.

Cheers

[huntnyc]

It was replaced by Lenovo technician under onsite warranty.  Still does not work but if this is the case that Lenovo replaced it, then now what steps could I take?

Gary

[huntnyc]

I think it said something about cannot contact the server or something to that affect.  Don't have it installed but I can reinstall and let you know for sure.  Is it 3/14 version or is there later one and thanks.

Gary

[lead_org Microsoft MVP Contributor]

check whether the bios has your model/serial number listed. 

[huntnyc]

Thanks and I checked Bios which I had updated and no system serial number listed and I saw no model number.  Also, if it matters, under UUID in same Bios screen, I just saw zeros with a couple of dashes in them - don't know if normal or not and thanks again.

Gary

[lead_org Microsoft MVP Contributor · Accepted solution]

the technician whom replaced the motherboard forgot to update this information, which is what is causing your system update error, reason for which i have already explained.

Better call Lenovo and inform them of this issue, the laptop will have to be updated with the correct information by the depot or onsite technician. 

[huntnyc]

Thank you and I will call them and hopefully they can do this onsite as well.

Gary

[huntnyc]

One more thing to confirm - I installed System Update 3.14 and then the patch for Vista SP2 after that.  Tech will come Thursday and flash my Bios.  Do I need to reinstall System Update again or not after he flashes the laptop?  Also, is installing the patch what I should have done and thanks again.

Gary