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anatoli
Posts: 4
Registered: ‎02-11-2010
Location: Minsk, Belarus
0

System Update fails to install anything

Hello,

 

System Update Version: 3.14.0024 can not install any updates on T400 Vista 32bit any more. It stopped working some months ago. I didn't pay attention at first, but now there are about 10 updates and I want them installed.

 

I can select them, they are downloaded, installation starts - progress bar updates to 100%, but then a final screen shows that Package did not install. If I click manual installation link, something blinks on the task bar, but nothing happens. The package is available again for installation. My account is admin.

 

I tried deferring update and installing them after restart, but this doesn't help.

Tried uninstalling, checked that no Lenovo\System Update folder exists, no HKLM\Software\Lenovo\System Update, rebooted. Installed from systemupdate314-2009-6-12.exe anew. Nothing helps.

 

Exception from the log (I hope this is relevant - I tried to install Help Center update):

 

 

Info    2010-02-12 , 12:45:23
        at Tvsu.Sdk.SuSdk.InstallUpdates(Update[] updatesInstall, Update[] updatesDefer, downloadingDelegate downDelegate)
        Message: Install Updates

...

Info    2010-02-12 , 12:45:23
        at Tvsu.Engine.Process.FileDownloaderProcess.Start()
        Message: FileDownloaderProcess Start download : C:\Program Files\Lenovo\System Update\session\7kth19ww\7kth19ww.exe Size:7354496

...

Info    2010-02-12 , 12:49:07
        at Tvsu.Gur.LevelVersionParser.parseVersion(String pattern, String val)
        Message: Pattern Received: '2.00o^', Value Received: '2.00n'

Info    2010-02-12 , 12:49:07
        at Tvsu.Gur.LevelVersionParser.parseVersion(String pattern, String val)
        Message: Pattern: '2.00o^', Value: '2.00n' Compare Result: False

Info    2010-02-12 , 12:49:07
        at Tvsu.Gur.RegistryDetectionMethods.EvalRegistryValueByVersion(String key, String keyName, String pattern)
        Message: Registry Key Value to Evaluate: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{986F64DC-FF15-449D-998F-EE3BCEC6666A}\D
isplayVersion, Validation key: 2.00o^, Result: False

Info    2010-02-12 , 12:49:07
        at Tvsu.Gur.RuleEvaluator.EvaluateDetectionMethod(IRule rule)
        Message: Detection method evaluated: _RegistryKeyValue Result-> False

Info    2010-02-12 , 12:49:07
        at Tvsu.Gur.GUR2.EvaluateDetectInstall()
        Message: Rule result: False

...

Info    2010-02-12 , 12:49:07
        at Tvsu.Coreq.CoreqProcessor.ProcessUpdatesImplementation(Update[] updates)
        Message: Ending Coreq process: Return1Updates

Info    2010-02-12 , 12:49:07
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the StartProcess PackageInstallerProcess

Info    2010-02-12 , 12:49:07
        at Tvsu.GenericPackageInstaller.GenericPackageInstaller..ctor(Update update)
        Message: Update Local Directory: C:\Program Files\Lenovo\System Update\session\7kth19ww\

Info    2010-02-12 , 12:49:07
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Running egather complete.....

Info    2010-02-12 , 12:49:07
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message:  /execute ia.exe /arguments -filename"""C:\Program Files\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONA
L_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTI
NGS -p device_manager enable_hardwareid /directory C:\Program Files\Lenovo\System Update\egather\ /type COMMAND /timeout 300000

Info    2010-02-12 , 12:49:07
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message: FileName Path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe

Info    2010-02-12 , 12:49:08
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting DONE status.

Info    2010-02-12 , 12:49:08
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.

Info    2010-02-12 , 12:49:08
        at Tvsu.Gui.Util.ProgressThread.ReportInstallationProgress(Int32 initial, Single factor)
        Message: GUI reporting progress
        *****MyProgress=0
        *****Current=35

...


Info    2010-02-12 , 12:49:27
        at Tvsu.Gui.Util.ProgressThread.ReportInstallationProgress(Int32 initial, Single factor)
        Message: GUI reporting progress
        *****MyProgress=39
        *****Current=35

Info    2010-02-12 , 12:49:28
        at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
        Message: RC eGatherer: 0

Info    2010-02-12 , 12:49:28
        at Tvsu.Gur.GUR2.EvaluateDependencies(Boolean useCoreqs)
        Message: Evaluating rule

Info    2010-02-12 , 12:49:28
        at Tvsu.Gur.RuleEvaluator.EvaluateBoolean(IRule booleanElement)
        Message: Begin And ID: 1

Info    2010-02-12 , 12:49:28
        at Tvsu.Gur.LevelVersionParser.parseLevel(String pattern, String val)
        Message: Pattern Received: 'wxp-home*', Value Received: 'vs-homebasic.sp2'

...


Info    2010-02-12 , 12:49:28
        at Tvsu.Gur.EgatherDetectionMethods.EvalOs(String[] oSs)
        Message:  oSs: {"WXP-HOME.*",
"WXP-PRO.*",
"VS-BUS.*",
"VS-ENT.*",
"VS-HOMEBASIC.*",
"VS-HOMEPREM.*",
"VS-HOMEULT.*",
} os: VS-HOMEBASIC.SP2 result: True

Info    2010-02-12 , 12:49:28
        at Tvsu.Gur.RuleEvaluator.EvaluateDetectionMethod(IRule rule)
        Message: Detection method evaluated: _OS Result-> True

Info    2010-02-12 , 12:49:28
        at Tvsu.Gur.RuleEvaluator.EvaluateBoolean(IRule booleanElement)
        Message: Begin Not ID: 2

Info    2010-02-12 , 12:49:28
        at Tvsu.Gur.RegistryDetectionMethods.EvalRegistryKey(String[] registryKeys)
        Message: Keys to Verify:
Result: False

Info    2010-02-12 , 12:49:28
        at Tvsu.Gur.RuleEvaluator.EvaluateDetectionMethod(IRule rule)
        Message: Detection method evaluated: _RegistryKey Result-> False

Info    2010-02-12 , 12:49:28
        at Tvsu.Gur.RuleEvaluator.EvaluateBoolean(IRule booleanElement)
        Message: Begin Not ID: 3

Info    2010-02-12 , 12:49:28
        at Tvsu.Gur.RegistryDetectionMethods.EvalRegistryKey(String[] registryKeys)
        Message: Keys to Verify:
Result: False

Info    2010-02-12 , 12:49:28
        at Tvsu.Gur.RuleEvaluator.EvaluateDetectionMethod(IRule rule)
        Message: Detection method evaluated: _RegistryKey Result-> False

Info    2010-02-12 , 12:49:28
        at Tvsu.Gur.GUR2.EvaluateDependencies(Boolean useCoreqs)
        Message: Rule result: True

Info    2010-02-12 , 12:49:28
        at Tvsu.Engine.Process.PackageInstallerProcess.CheckDependencies(Update update)
        Message: Update 7kth19ww is applicable.


Info    2010-02-12 , 12:49:28
        at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow)
        Message: I recived this info:
Directory: C:\Program Files\Lenovo\System Update\session\7kth19ww\
Command: 7kth19ww.exe
Arguments:  /VERYSILENT /DIR=C:\PROGRA~1\Lenovo\System Update\session\7kth19ww\
Install type: COMMAND

Info    2010-02-12 , 12:49:28
        at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow)
        Message: File name path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe

Info    2010-02-12 , 12:49:28
        at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow)
        Message: Arguments:  /execute 7kth19ww.exe /arguments  /VERYSILENT /DIR=C:\PROGRA~1\Lenovo\System Update\session\7kth19ww\ /directory C:\Program Files\L
enovo\System Update\session\7kth19ww\ /type COMMAND

Info    2010-02-12 , 12:49:30
        at Tvsu.GenericPackageInstaller.GenericPackageInstaller.ExtractFiles(String extractCommand)
        Message: 7kth19ww.exe /VERYSILENT /DIR=C:\PROGRA~1\Lenovo\System Update\session\7kth19ww\ Extract command was executed sucessfully in Help Center update

Info    2010-02-12 , 12:49:31
        at Tvsu.Gui.Util.ProgressThread.ReportInstallationProgress(Int32 initial, Single factor)
        Message: GUI reporting progress
        *****MyProgress=40
        *****Current=85


Info    2010-02-12 , 12:49:32
        at Tvsu.Gui.Util.ProgressThread.ReportInstallationProgress(Int32 initial, Single factor)
        Message: GUI reporting progress
        *****MyProgress=74
        *****Current=85

Info    2010-02-12 , 12:49:33
        at Tvsu.GenericPackageInstaller.CmdInstaller.InstallUpdate()
        Message: Update Help Center is being install using Windows Service

Info    2010-02-12 , 12:49:33
        at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow)
        Message: I recived this info:
Directory: C:\Program Files\Lenovo\System Update\session\7kth19ww\
Command: C:\PROGRA~1\Lenovo\System Update\session\7kth19ww\SETUP.EXE -S -SMS
Arguments:
Install type: COMMAND

Info    2010-02-12 , 12:49:33
        at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow)
        Message: File name path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe

Info    2010-02-12 , 12:49:33
        at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow)
        Message: Arguments:  /execute C:\PROGRA~1\Lenovo\System Update\session\7kth19ww\SETUP.EXE -S -SMS  /arguments  /directory C:\Program Files\Lenovo\System
 Update\session\7kth19ww\ /type COMMAND

Info    2010-02-12 , 12:49:33
        at Tvsu.Gui.Util.ProgressThread.ReportInstallationProgress(Int32 initial, Single factor)
        Message: GUI reporting progress
        *****MyProgress=75
        *****Current=85


Info    2010-02-12 , 12:49:33
        at Tvsu.GenericPackageInstaller.CmdInstaller.InstallUpdate()
        Message: Expected return code: 0, Installation return code: -2147483648

Info    2010-02-12 , 12:49:33
        at Tvsu.Engine.Process.PackageInstallerProcess.CleanRegistry()
        Message: Cleaning the registry

Info    2010-02-12 , 12:49:34
        at Tvsu.Engine.DataBase.ChangeInstallDate(Update updateInfo)
        Message:  Change install date to: 634015757479186846

Info    2010-02-12 , 12:49:34
        at Tvsu.Engine.Process.PackageInstallerProcess.InstallNewUpdates()
        Message: Update Help Center installation failed

Info    2010-02-12 , 12:49:34
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PostProcess PackageInstallerProcess

Info    2010-02-12 , 12:49:34
        at Tvsu.Engine.Task.Task.Start()
        Message: The process PackageInstallerProcesshas been finished.


Info    2010-02-12 , 12:49:34
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: PostTask

Info    2010-02-12 , 12:49:34
        at Tvsu.Sdk.SuSdk.InstallUpdates(Update[] updatesInstall, Update[] updatesDefer, downloadingDelegate downDelegate)
        Message: Return install Updates

Info    2010-02-12 , 12:49:34
        at Tvsu.Gui.GUIController.ShowResults()
        Message: Displaying install results...

Info    2010-02-12 , 12:49:34
        at Tvsu.Gui.FlowScreens.Results.AdjustComponent()
        Message: System updated:

        Installed=0
        Not Installed=Tvsu.Beans.Update[]
        Deferred=0
        Download Failed=0
        Hidden=0

Info    2010-02-12 , 12:49:34
        at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh)
        Message: Loading Results screen on Action pane.


 

 

 

Any ideas how to fix that?

 

Thank you.

Lenovo Staff
Herik
Posts: 1,591
Registered: ‎07-17-2009
Location: Slovakia
0

Re: System Update fails to install anything

Hi,

unfortunately all that the log, that you posted it showing are the informations, on the way and updates, which were detected by TVSU. It's not showing, what is happening during the "installation".


Can you tell me at least one update, that you have tried to install. I need following info from this update:

- name of the package

- version

- language

 

Cheers

 

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anatoli
Posts: 4
Registered: ‎02-11-2010
Location: Minsk, Belarus
0

Re: System Update fails to install anything

Sure.

 

- Help Center

- 2.00o Installed: 2.00n

- English

 

Hope this helps.

Lenovo Staff
Herik
Posts: 1,591
Registered: ‎07-17-2009
Location: Slovakia
0

Re: System Update fails to install anything

Hi,

thanks for the update.

Hmmm, that is strange. I have checked and it got installed with the commad:

SETUP.EXE -S -SMS

without any issue on my testing system.

 

Does it really crash also with defered installation?

 

Cheers

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anatoli
Posts: 4
Registered: ‎02-11-2010
Location: Minsk, Belarus
0

Re: System Update fails to install anything

Yes, it doesn't install if deferred.

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jbourke
Posts: 4
Registered: ‎10-17-2008
Location: London
0

Re: System Update fails to install anything

Hi,

 

I get the same problem.  

 

I have 24 updates to install and they ALL fail with the 

 

Info 2010-11-06 , 03:40:08 at Tvsu.GenericPackageInstaller.CmdInstaller.InstallUpdate() Message: Expected return code: 0, Installation return code: -2147483648

 

If I install a update manually, from the DOS command line, it works.

 

So the problem is not the individual update packages, it is the installer software or one of it's services.

 

 

 

 

Info 2010-11-06 , 03:40:06
at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow)
Message: I recived this info:
Directory: C:\Program Files\Lenovo\System Update\session\6iku08ww\
Command: 6iku08ww.exe
Arguments:  /VERYSILENT /DIR=C:\PROGRA~1\Lenovo\System Update\session\6iku08ww\
Install type: COMMAND
Info 2010-11-06 , 03:40:06
at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow)
Message: File name path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2010-11-06 , 03:40:06
at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow)
Message: Arguments:  /execute 6iku08ww.exe /arguments  /VERYSILENT /DIR=C:\PROGRA~1\Lenovo\System Update\session\6iku08ww\ /directory C:\Program Files\Lenovo\System Update\session\6iku08ww\ /type COMMAND
Info 2010-11-06 , 03:40:07
at Tvsu.GenericPackageInstaller.GenericPackageInstaller.ExtractFiles(String extractCommand)
Message: 6iku08ww.exe /VERYSILENT /DIR=C:\PROGRA~1\Lenovo\System Update\session\6iku08ww\ Extract command was executed sucessfully in ThinkPad Power Management Driver update
Info 2010-11-06 , 03:40:08
at Tvsu.GenericPackageInstaller.CmdInstaller.InstallUpdate()
Message: Update ThinkPad Power Management Driver is being install using Windows Service
Info 2010-11-06 , 03:40:08
at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow)
Message: I recived this info:
Directory: C:\Program Files\Lenovo\System Update\session\6iku08ww\
Command: C:\PROGRA~1\Lenovo\System Update\session\6iku08ww\setup.exe -S -SMS 
Arguments: 
Install type: COMMAND
Info 2010-11-06 , 03:40:08
at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow)
Message: File name path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2010-11-06 , 03:40:08
at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow)
Message: Arguments:  /execute C:\PROGRA~1\Lenovo\System Update\session\6iku08ww\setup.exe -S -SMS  /arguments  /directory C:\Program Files\Lenovo\System Update\session\6iku08ww\ /type COMMAND
Info 2010-11-06 , 03:40:08
at Tvsu.GenericPackageInstaller.CmdInstaller.InstallUpdate()
Message: Expected return code: 0, Installation return code: -2147483648

 

Info 2010-11-06 , 03:40:06 at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow) Message: I recived this info:smileyvery-happy:irectory: C:\Program Files\Lenovo\System Update\session\6iku08ww\Command: 6iku08ww.exeArguments:  /VERYSILENT /DIR=C:\PROGRA~1\Lenovo\System Update\session\6iku08ww\Install type: COMMAND
Info 2010-11-06 , 03:40:06 at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow) Message: File name path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2010-11-06 , 03:40:06 at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow) Message: Arguments:  /execute 6iku08ww.exe /arguments  /VERYSILENT /DIR=C:\PROGRA~1\Lenovo\System Update\session\6iku08ww\ /directory C:\Program Files\Lenovo\System Update\session\6iku08ww\ /type COMMAND
Info 2010-11-06 , 03:40:07 at Tvsu.GenericPackageInstaller.GenericPackageInstaller.ExtractFiles(String extractCommand) Message: 6iku08ww.exe /VERYSILENT /DIR=C:\PROGRA~1\Lenovo\System Update\session\6iku08ww\ Extract command was executed sucessfully in ThinkPad Power Management Driver update
Info 2010-11-06 , 03:40:08 at Tvsu.GenericPackageInstaller.CmdInstaller.InstallUpdate() Message: Update ThinkPad Power Management Driver is being install using Windows Service
Info 2010-11-06 , 03:40:08 at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow) Message: I recived this info:smileyvery-happy:irectory: C:\Program Files\Lenovo\System Update\session\6iku08ww\Command: C:\PROGRA~1\Lenovo\System Update\session\6iku08ww\setup.exe -S -SMS Arguments: Install type: COMMAND
Info 2010-11-06 , 03:40:08 at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow) Message: File name path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2010-11-06 , 03:40:08 at Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow) Message: Arguments:  /execute C:\PROGRA~1\Lenovo\System Update\session\6iku08ww\setup.exe -S -SMS  /arguments  /directory C:\Program Files\Lenovo\System Update\session\6iku08ww\ /type COMMAND
Info 2010-11-06 , 03:40:08 at Tvsu.GenericPackageInstaller.CmdInstaller.InstallUpdate() Message: Expected return code: 0, Installation return code: -2147483648


 

Guru
outouser
Posts: 326
Registered: ‎02-19-2008
Location: Finland
0

Re: System Update fails to install anything

Does anyone of you have SAP client installed?

I had same issues if SAP640 client and Lenovo System update are on same pc.

 

To fix this issue delete this path from registery HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\setup.exe

 

Make backup first!

 

 

or copy this to REG file and run it.

 

Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\setup.exe]

 

 

Fanfold Paper
anatoli
Posts: 4
Registered: ‎02-11-2010
Location: Minsk, Belarus
0

Re: System Update fails to install anything

No SAP servers/clients on my PC.

 

Just tried. Toolbox update installed successfully to my surprise, but installation of optional UltraNav Utility 2.12.0 -> 2.13, Communications Utility 1.41 -> 1.42 still fails. Manual update link doesn't execute anything.  Removed the key. No effect. I usually navigate to system update folder and install everything manually, but this wastes time.